Zack Wan Email & Phone Number

Oakville, Ontario, Canada

• Computer technical service• Multi-tasking and organizational skills.• ERP and POS system

Toronto Canada

As IT support specialist to provide remote and onsite IT support for 8 law firms, ensuring smooth business operations with 500+ endpoints and servers. Responsibilities include:• Endpoint Deployment: Deploy laptops, docks, monitors, printers, Ethernet, and configure Windows, domains, emails, AVD, and various applications. Manage account settings for seamless user experiences.• Issue Diagnosis and Resolution: Diagnose and promptly resolve IT issues related to laptops, desktops, printers, Windows, security, updates, patches, system resets, image backups, sync, Microsoft 365, Outlook 365, VM, RDP, VPN, licenses, calendars, credentials, authentication, IPv4, network drive permissions, antivirus, spam emails, Internet access, VoIP phones, Zoom, Teams, Acrobat, and legal industry application software.• Infrastructure Monitoring and Configuration: Monitor and configure Windows servers, Active Directory, Azure, Microsoft Entra ID, M365 Admin Center, Exchange Admin Center, Microsoft 365 Defender, Linux, VMware vSphere Client, Cisco Meraki, and Fortinet Network Security Appliance.• Device and Asset Management: Manage and configure devices, applications, endpoint security, and group policies in Windows Server and Azure. Ensure physical network architecture and assets align with documentation and diagrams.• Client Relationship Management: Foster positive interpersonal relationships with law firm clients through timely service and effective communication.• Technical Skills: computer and related peripherals, Windows, Windows Server, Active Directory, Azure, Microsoft Entra ID, M365, Outlook, Microsoft 365 Defender, Linux, VMware vSphere Client, network security appliance.

Toronto, Ontario, Canada

As IT support specialist to provide remote and onsite IT support for 8 law firms, ensuring smooth business operations with 500+ endpoints and servers. Responsibilities include:• Endpoint Deployment: Deploy laptops, docks, monitors, printers, Ethernet, and configure Windows, domains, emails, AVD, and various applications. Manage account settings for seamless user experiences.• Issue Diagnosis and Resolution: Diagnose and promptly resolve IT issues related to laptops, desktops, printers, Windows, security, updates, patches, system resets, image backups, sync, Microsoft 365, Outlook 365, VM, RDP, VPN, licenses, calendars, credentials, authentication, IPv4, network drive permissions, antivirus, spam emails, Internet access, VoIP phones, Zoom, Teams, Acrobat, and legal industry application software.• Infrastructure Monitoring and Configuration: Monitor and configure Windows servers, Active Directory, Azure, Microsoft Entra ID, M365 Admin Center, Exchange Admin Center, Microsoft 365 Defender, Linux, VMware vSphere Client, Cisco Meraki, and Fortinet Network Security Appliance.• Device and Asset Management: Manage and configure devices, applications, endpoint security, and group policies in Windows Server and Azure. Ensure physical network architecture and assets align with documentation and diagrams.• Client Relationship Management: Foster positive interpersonal relationships with law firm clients through timely service and effective communication.• Technical Skills: computer and related peripherals, Windows, Windows Server, Active Directory, Azure, Microsoft Entra ID, M365, Outlook, Microsoft 365 Defender, Linux, VMware vSphere Client, network security appliance.

Toronto, Ontario, Canada

Provided onsite and online I.T. & network support for five clients• Monitored clients network performance with datto portal cloud, screen connect and Citrix • Executed network alignment and migration• Solved network architecture and configuration with Lucid chat and datto cloud technology • Build the IT assets database with SQL according the all clients IT devices inventory

Canada / Shenzhen, China

• Promoted cutting-edge data center high-speed 100G and beyond pre-term. optical fiber solutions, device optical interconnect, shuffle, robotic automated fiber distribution system. staying at the forefront of technology advancements.• Designed and successfully deployed multiple large-scale 10G/100G data center pre-term. optical fiber network projects and smart modular data center facilities. Project include Tencent data center• Provided comprehensive training on data center infrastructure management software for end-users, enhancing operational efficiency.• Co-authored multiple data center engineering books, demonstrating expertise in the field.• Contributed to the creation of numerous optical network and campus network articles, manuals, documentation, showcasing commitment to knowledge sharing and best practices.

Beijing, China

• Led a support team to provide technical expertise and support for the sales team, ensuring seamless collaboration between technical and sales functions.• Supplied comprehensive training in cabling design, network principles, wiring products, installation, and performance testing for data centers and enterprise network projects.• Provided on-site support for cabling deployment during construction phases, ensuring adherence to project timelines and quality standards. Projects include: Alibaba, Xi’an City Hall• Produced designs and documentation for over 50 data center and enterprise network project bids, contributing to the successful acquisition of new business opportunities.

Beijing, China

• Designed, installed and maintained telecommunication, data network projects with copper cable and fiber optical wiring systems. Projects include: Ericsson, Shougang Steel Plant• Integrated computer network solutions based on customer’s needs, including server, workstation, routers, switches, storage, wiring etc.• Troubleshooted desktop/laptop and network, and provided CA Netviz software support for clients• Conducted professional training for over two thousand wiring technician candidates

Beijing, China

• Responsible for smooth operation and accuracy of materials lab instruments • Daily activities include accuracy evaluation, troubleshooting, calibration, verification, operation procedures (SOP) writing and instructions • Lab instruments includes Transmission Electron Microscope (TEM, JEOL 2000FX, JEOL 100CX), Scanning Electron Microscope (SEM, Cambridge S600), X-ray Diffractometers (XRD), Ion Beam Sampling, Vacuum Coating equipment, Metals Sampling Machine, Ultrasonic Cleaner, Cooling-water Machine etc.• Provided lab practices guidance to undergraduates, graduates, professors and occasional workers

Information Technology Professional

Graduation ITP + Internship program with honors (96/100) Courses include: • Network+: Network administration • CCNA: routing and switching.

Bachelor'S Degree, Computer Engineering