Zack Wan Email & Phone Number

Oakville, Ontario, Canada

• Computer technical service
• Multi-tasking and organizational skills.
• ERP and POS system

Toronto Canada

• As IT support specialist to provide remote and onsite IT support for 8 law firms, ensuring smooth business operations with 500+ endpoints and servers. Responsibilities include:
• Endpoint Deployment: Deploy laptops, docks, monitors, printers, Ethernet, and configure Windows, domains, emails, AVD, and various applications. Manage account settings for seamless user experiences.
• Issue Diagnosis and Resolution: Diagnose and promptly resolve IT issues related to laptops, desktops, printers, Windows, security, updates, patches, system resets, image backups, sync, Microsoft 365, Outlook 365, VM.
• Infrastructure Monitoring and Configuration: Monitor and configure Windows servers, Active Directory, Azure, Microsoft Entra ID, M365 Admin Center, Exchange Admin Center, Microsoft 365 Defender, Linux, VMware vSphere.
• Device and Asset Management: Manage and configure devices, applications, endpoint security, and group policies in Windows Server and Azure. Ensure physical network architecture and assets align with documentation and.
• Client Relationship Management: Foster positive interpersonal relationships with law firm clients through timely service and effective communication.

Toronto, Ontario, Canada

• As IT support specialist to provide remote and onsite IT support for 8 law firms, ensuring smooth business operations with 500+ endpoints and servers. Responsibilities include:
• Endpoint Deployment: Deploy laptops, docks, monitors, printers, Ethernet, and configure Windows, domains, emails, AVD, and various applications. Manage account settings for seamless user experiences.
• Issue Diagnosis and Resolution: Diagnose and promptly resolve IT issues related to laptops, desktops, printers, Windows, security, updates, patches, system resets, image backups, sync, Microsoft 365, Outlook 365, VM.
• Infrastructure Monitoring and Configuration: Monitor and configure Windows servers, Active Directory, Azure, Microsoft Entra ID, M365 Admin Center, Exchange Admin Center, Microsoft 365 Defender, Linux, VMware vSphere.
• Device and Asset Management: Manage and configure devices, applications, endpoint security, and group policies in Windows Server and Azure. Ensure physical network architecture and assets align with documentation and.
• Client Relationship Management: Foster positive interpersonal relationships with law firm clients through timely service and effective communication.

Toronto, Ontario, Canada

• Provided onsite and online I.T. & network support for five clients
• Monitored clients network performance with datto portal cloud, screen connect and Citrix
• Executed network alignment and migration
• Solved network architecture and configuration with Lucid chat and datto cloud technology
• Build the IT assets database with SQL according the all clients IT devices inventory

Canada / Shenzhen, China

• Promoted cutting-edge data center high-speed 100G and beyond pre-term. optical fiber solutions, device optical interconnect, shuffle, robotic automated fiber distribution system. staying at the forefront of technology.
• Designed and successfully deployed multiple large-scale 10G/100G data center pre-term. optical fiber network projects and smart modular data center facilities. Project include Tencent data center
• Provided comprehensive training on data center infrastructure management software for end-users, enhancing operational efficiency.
• Co-authored multiple data center engineering books, demonstrating expertise in the field.
• Contributed to the creation of numerous optical network and campus network articles, manuals, documentation, showcasing commitment to knowledge sharing and best practices.

Beijing, China

• Led a support team to provide technical expertise and support for the sales team, ensuring seamless collaboration between technical and sales functions.
• Supplied comprehensive training in cabling design, network principles, wiring products, installation, and performance testing for data centers and enterprise network projects.
• Provided on-site support for cabling deployment during construction phases, ensuring adherence to project timelines and quality standards. Projects include: Alibaba, Xi’an City Hall
• Produced designs and documentation for over 50 data center and enterprise network project bids, contributing to the successful acquisition of new business opportunities.

Beijing, China

• Designed, installed and maintained telecommunication, data network projects with copper cable and fiber optical wiring systems. Projects include: Ericsson, Shougang Steel Plant
• Integrated computer network solutions based on customer’s needs, including server, workstation, routers, switches, storage, wiring etc.
• Troubleshooted desktop/laptop and network, and provided CA Netviz software support for clients
• Conducted professional training for over two thousand wiring technician candidates

Beijing, China

• Responsible for smooth operation and accuracy of materials lab instruments
• Daily activities include accuracy evaluation, troubleshooting, calibration, verification, operation procedures (SOP) writing and instructions
• Lab instruments includes Transmission Electron Microscope (TEM, JEOL 2000FX, JEOL 100CX), Scanning Electron Microscope (SEM, Cambridge S600), X-ray Diffractometers (XRD), Ion Beam Sampling, Vacuum Coating equipment.
• Provided lab practices guidance to undergraduates, graduates, professors and occasional workers

Information Technology Professional

Graduation ITP + Internship program with honors (96/100) Courses include: • Network+: Network administration • CCNA: routing and switching.

Bachelor'S Degree, Computer Engineering