Zackary Wright Email & Phone Number

Mclean, Virginia, Us

Mayfield Village, Oh, Us

I really enjoyed working here and on the Systems team but I found a permanent full-time role that I know will be the best move for me so I took it.

• As part of the Identity and Access Management team with ThermoFisher Scientific, engineer and administrate first-class oversight of enterprise-wide technologies including Active Directory, DNS, DHCP, Group Policy, and Office 365 on a global scale.• With advanced knowledge of Active Directory federation, SSO/MFA integration, engineered the integration over 100 SAAS applications into the Centrify platform primarily with SAML 2.0. Worked closely with application owners and vendors to plan, coordinate, and implement application integrations. • Rigorously follow ITIL and change management policies to coordinate and execute changes in the enterprise, gain approval for said changes, and handle incident and request management with Service Now ticket queues.• Delivery highest level of quality customer service while resolving incidents and requests. Work closely with other IT teams to achieve the highest success levels for projects and customer experience. • Executed enterprise migrations of mergers/acquisitions by traveling to acquired sites and migrating Active Directory, user and computer accounts, Exchange mailboxes, DHCP servers and scopes, application and web servers, and other technologies to the parent company.• Engineer Domain controller demotions for out-dated operating systems, promote new Domain Controllers into existing domains and forests, and manage the migration of DNS and DHCP roles where applicable.• Participate in 24x7 on-call rotation and handle major incidents for sites in the global enterprise.• Advanced proficiency with server monitoring, snmp traps, logging, and alerting tools including SolarWinds, Splunk, Datadog, EventSentry, SpecOps, and Change Auditor to mitigate and reduce server errors and downtime.• Advanced knowledge and experience with ForeFront Identity Manager and Azure AD Connect to manage synchronization of user accounts and attributes to O365.

Dallas, Texas, Us

• Working on IT team to conduct site migrations for an automotive company on an international scale. Travel to over 20 sites and locations in North America to migrate Active Directory domains, objects, mailboxes, and various other applications.• Possess in depth knowledge of Active Directory, DNS, DHCP, messaging, failover clustering, and many other systems required to manage identity and access management.• Engineered Group Policy migration across untrusted domains and implemented new GPO’s to configure user settings such as drive mappings, printer configuration, and many other required settings.• Use advanced PowerShell scripting knowledge to conduct workstation changes and updates including DNS suffixes, fqdn updates, autologon registry entries, and other scripting automation as required.• Administrate and configure VMware and Hyper-V virtualization and manage virtual servers.• Support end user service and incident requests and utilize customer service and troubleshooting skills to resolve issues effectively.• Advanced knowledge of SQL and Oracle databases to manage migration challenges, secure access, ODBC connections, and database management/monitoring.• Use advanced SharePoint knowledge to efficiently share knowledge, manage team site access, and maintain technical documentation/diagrams.• Support manufacturing site applications and server management during migration and troubleshoot.• Responsible for setting up and administrating Symantec Anti-virus servers and clients.• Provide network infrastructure support and deployment through router/switch installation and network troubleshooting.• Utilize Binary Tree Smart migrator and Directory Synchronization tools to migrate AD objects including users, computers, and groups from one untrusted domain to another.• Migrate and configure networked printers/scanners for network printing, SMTP relay/scan to email, SAP printer queue configuration, and other peripheral activity.

East Lansing, Mi, Us

• Administrated current Exchange and O365 messaging systems to ensure mail flow, message traffic, and systems are running optimally.• Migrated mailboxes between Exchange and O365 environments.• Worked with Dell Migration Manager to migrate Exchange mailboxes to O365.• Worked effectively with IT teams to ensure optimal team efforts and project completion.• Designed and managed patching solution using SCCM and Exchange patching workflow to ensure accurate and secure solution for Mailbox, Client Access, and Hub servers.• Administrated Active Directory enterprise encompassing several domains.• Configured and managed IIS platforms including Exchange virtual directories and troubleshoot any IIS server related issues.• Implemented, configured, and utilized Quest Active Roles server to administrate Active Directory, Group Policy, and access control. • Demonstrated excellent troubleshooting skills and responded quickly to incident management requests pertaining to Microsoft technologies and systems.• Managed Barracuda spam firewalls.• Provided expert level messaging expertise to resolve difficult problems and advance the capabilities of the organization.

Troy, Mi, Us

• IT Systems Engineer heavily focused on quality outcomes, troubleshooting, and creating long-term solutions that add value to the enterprise.• Implemented and engineered Microsoft System Center 2012r2 suite including Operations Manager, Virtual Machine Manager, and Configuration Manager.• Advanced technical knowledge in implementing and maintaining DNS, Active Directory, DHCP, Microsoft clustering, NTFS permissions, and IIS.• Manage, troubleshoot, and configure IIS virtual directories.• Configured and administrated Equallogic SAN environment and Cisco UCS blades.• Configured and administrated virtual machines running on VMware and Hyper-V including storage, network, and compute requirements.• Improved document management and design of runbooks to standardize the environment. Utilizing SharePoint Online and document repositories, created and maintained documentation around troubleshooting and remediation of servers.• Utilized advanced troubleshooting knowledge to resolve data flow issues between proprietary applications and databases across the LAN and WAN.• Configured and streamlined Group Policy to improve desktop security and virtual desktop rendering. Have advanced experience and knowledge with GPO management and monitoring.• Administrate Office 365 cloud solutions including Exchange Online, Skype for Business, Windows Intune, and SharePoint Online in hybrid environments.• Interface with IT teams including help desk and network engineering to coordinate and assist with completion of system and application requests.• Administrated and configured both system and email security environment utilizing Forefront antivirus protection, Barracuda firewall, MXLogic email appliances, and PKI certificate services.• Administrate the database environment for proprietary applications on SQL server 2008R2 and 2012. • Managed build and deployment of Windows 7, 8, and 10 operating systems in remote desktop solutions environment.

Cincinnati, Oh, Us

• Supported large financial services client working with 1000 Windows servers and 5000 mailboxes. Support included server optimization and monitoring, SQL server clustering, System Center suite management, MS Dynamics support, ForeFront Identity management, and SharePoint 2013 implementation and administration. • As Microsoft technical lead, support multiple clients through proven expertise in Active Directory, DNS, DHCP, IIS, Group Policy, and DFS management.• Manage and troubleshoot IIS and virtual directories for a variety of Microsoft technologies.• Demonstrated a high level of adaptability and flexibility to support multiple client engagements and projects efficiently and effectively. • Migrated Exchange mailboxes to O365 for multiple clients.• Performed advanced troubleshooting and root cause analysis in network, compute, application, and storage environments. • Created and maintained detailed documentation for projects worked on and troubleshooting/remediation guides.• Performed SAN administration on EMC and Dell storage arrays.• Leverage virtualized servers using VMware and Hyper-V to optimize resource utilization and application delivery.• Built virtual machines and manage them on VMware platforms. • Symantec antivirus client deployment including LiveUpdate access point deployment and client AV deployment.• Operating system security hardening including firewall management, log management, and audit management.• Specialize in Messaging including SharePoint Server, Exchange Server and Office 365 providing 24x7 support in administrating mailboxes, transport rules, distribution lists, mobile device support, ADFS SSO integration, Directory Synchronization (DirSync), and SMTP connectors.• Led project to implement ADFS with SSO to multiple relying parties in two separate engagements.

• Integral team member that engineered and maintained IT systems. I have advanced knowledge of Microsoft technologies and their interactions including but not limited to Active Directory Domain Services, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP) services, Windows SharePoint Services, Exchange Server 2003/2007, Distributed File Systems (DFS), Internet Information Services (IIS), SQL Server, Public Key Infrastructure (PKI) and Domain Controller hosting and maintenance.• Advanced knowledge of Group Policy management. Responsible for updating and customizing Group Policy for client programs including security restrictions, automated software installation, PKI certificate deployment and enrollment and customized desktops and start menus. I provide constant support of this technology including testing, tuning and adjusting GPOs. • Led project to build and deploy System Center Configuration Manager (SCCM) 2007 SP2/R3 for the NARS Enterprise. Configured and implemented SCCM for operating system deployment, software update services, software distribution, asset intelligence, software metering, and software/hardware inventory reporting.• Led project to build and deploy System Center Operations Manager (SCOM) 2007 R2. • Administrate Exchange 2003 and 2007 messaging platforms and assisted in planning and evaluation of upgrading and merging three corporate platforms into one Exchange 2010 system. • Administrate Microsoft Date Protection Manager (DPM) 2010, Symantec Backup Exec 2010, and Symantec Backup Exec 12 for configuring disk and tape backups.• Managed and expanded the Citrix Presentation Server (Xenapp) environment containing over 150 servers and 2 client access gateways. Manage Citrix server load balancing, application publishing, monitoring and tuning, among other areas.

Washington, District Of Columbia, Us

*Data Center manager and System Administrator for a global Business Process Outsourcing company. *Used advanced knowledge of and x86 and x64 bit Dell, IBM, and HP hardware platforms to improve server resource utilization and application delivery. *Was the lead Systems Administrator for the local Windows enterprise environment including but not limited to 150 physical servers, 100 virtual servers, Active Directory domain services, Domain Name Services (DNS), Dynamic Host Configuration Protocol (DHCP) services, Distributed File Systems (DFS), Network Load Balancing (NLB), SQL clustering and Exchange server. *Advanced knowledge of Group Policy configuration. Responsible for creating and applying Group Policy objects for 6 customized client campaigns including security restrictions, automated software installation, and customized desktops and start menus. *Managed backups utilizing a Dell ML6000 and Compaq SDLT 320 tape libraries with Symantec Backup Exec 11d and 12 backup applications. I have advanced knowledge of these devices and software and am responsible for creating and maintaining backup policies and business continuity plans. *Created all documentation for the data center including inventory, server rack diagrams and cable management routing diagrams.

Windows Enterprise administrator for an IT Services Provider supporting 12 hospitals and all Health Information Systems (HIS) and Electronic Medical Records (EMR) utilized. Engineered two web hosting environments for CareTech Web Services Department. Improved web hosting delivery and management by 50% by implementing a highly available isolated environment. This system is supporting 125 websites on IIS 6.0 and 125 corresponding SQL 2005 databases. VMWare ESX 3.0 and 3.5 administration. Implemented and maintained 30 ESX 3.5 hosts supporting over 300 virtual machines. Skilled at building and deploying templates to provision systems. Have advanced knowledge of Windows operating systems. Citrix administrator specializing in Xenapp 4.5. Implement and administrate published desktops and published applications for hospital clients. Administrate 45 Citrix servers running on HP BL460 in C7000 blade enclosures providing 24 hour availability of critical Health Information Systems (HIS). Facilitate end-user access through web interfaces, Citrix Secure Gateway and also through Program Neighborhood Agent. Storage Area Network (SAN) administrator. Administrate over 20 TB of data storage on ISCSI platform with HP LeftHand SAN solutions. Configure and administrate storage nodes on HP BL320 storage arrays. Configure, implement and maintain HP and IBM servers Assist with hosting mulitiple Windows enterprise networks for 12 hospital clients and corporate headquarters. Administrate, configure and maintain Microsoft Exchange 2003 and 2007 environments for electronic mail hosting. Created client Microsoft Project Server 2007 server farm to improve project management, work breakdown structure creation and task completion criteria. Added an extended project web access server in the DMZ to allow for secure forms-based authentication. Manage the HP Interactive Archival Platform (IAP) for journaling user email and archiving email attachments.

Implemented and maintained 50 web sites utilizing Internet Information Services 6.0, created virtual directories to provide ftp access through Reflections software.Installed and configured Windows SharePoint Services 3.0 and SharePoint Portal Server 2003 platforms. Installed network infrastructure including configuring fiber switches, cabling including multimode and single mode fiber and Ethernet.Knowledge of installing, configuring and utilizing Remedy ARS 5.0.Provided customer support including but not limited to troubleshooting access permissions to applications and files, application server access utilizing Citrix, Geographic Information Systems (GIS), and all network connectivity issues. Served as a Computer systems and network administrator for a Marine Corps Base enterprise level network consisting of 65 servers. Administrated Windows Enterprise including Active Directory forest with 4 domains, Windows Server 2000 and 2003.Created and maintained databases using Oracle 10g and SQL Server 2000/2005 platforms. Administrated VMWare ESX Server 3.0 hosting 50 virtual machines in a development and testing environment. Implemented and configured Microsoft clustering solutions with Network Area Storage devices and Storage Area Network devices from Dell. Configured, implemented, and monitored tape backup libraries utilizing Symantec Backup Exec 11d. Restored data from backup to prevent customer data loss. Provided software support and instruction with various applications including Microsoft Office, Citrix Presentation Server 4.0, and SharePoint. Regularly conducted server builds on Dell, HP, and IBM servers including RAID configuration, SAN volume allocation and OS installation.; Experienced in configuring print servers, printers and scanners for Local Area Network connectivity and file access on Network Area Storage.

Engineered and implemented IT solutions for 12 classrooms including pc networking, Robotel systems, and server connectivity. Performed corrective maintenance on Dell, Compaq, and IBM desktop and laptop computers.Performed complete software rebuilds on aforementioned computers. End user software support and implementation includes but is not limited to Windows 2000 Professional, Office 2003, Adobe, Norton Antivirus software, Fedlog, ATLAS, Formflow and Defense Travel System. Experienced utilizing Symantec Ghost to create images, store images on a server and install on desktop/laptop computers in support of classroom upgrades. Maintained local area network (LAN) by performing file server maintenance and backups, restoration of end user files, server hardware upgrades including RAID arrays, RAM upgrades, hard drive installation, granting user file access permissions, and remote access using Common Access Card readers. Experienced with IP networking and subnetting including Cisco router and switch configuration. Trained end users on proper network security procedures and compliancy requirements. Administrated applications and server support on Windows 2000 Server and Windows Server 2003. Provided tier I customer support to personnel at the training facilities.

Washington, Dc, Us

Sergeant of Marines for over 4 years, led/mentored/trained Marines from various billets including Police Sergeant at Advanced Infantry Training Command for 1 year, completed the Sergeants' Leadership Course (6 weeks), served in several different capacities such as network administrator, help desk supervisor, and computer training Non-Commissioned Officer. LAN/WAN administration including cable builds, installing network drops, switch and router configuration, file server maintenance and optical disk backups, remote access, and troubleshooting network connectivity. Serving as the information systems manager, researched, prioritized, and resolved hardware and software deficiencies, provided superior customer service in resolving production downtimes of Windows servers and desktop computers. Succeeded in troubleshooting and repair of over 500 Dell, HP and Compaq computer systems while serving at 3 Marine Corps Bases. Conducted installation, maintenance and troubleshooting software to include but not limited to Microsoft Office 2000, Norton Antivirus, and Adobe operating on Windows 2000 Professional. Administrated the Local Area Network (LAN) including network security and access, file server maintenance, user account permissions, remote access, Ethernet cable builds, and installation of network interface cards. Ensured property accountability and compliance by performing inspections and documenting computer assets. Conducted end user briefing in network security and compliance and provided guidance and instruction on proper usage of hardware and applications.

Master Of Business Administration (M.B.A.), Management Information Systems

Masters, Computer And Information Systems

Bachelors, Psychology

Diploma, College Prep