Zackary Miller Email & Phone Number

Previously: Associate Manager of Customer Operations, June 2022 - October 2024Previously: Customer Experience Coordinator, June 2021 - June 2022

Columbus, Ohio Area

Previously: Active Care SpecialistNovember 2019 - October 2020Previously: Customer Support SpecialistSeptember - October 2019

Greater New York City Area

• Use both Zendesk and Helpshift to help a user base of up to three million with prompt remote assistance, including escalated and VIP billing/subscription inquiries.
• Track daily assignments, review support tickets and provide approved pre-written answers for FAQ's to a team of 10+ Tier 2 CX representatives.
• Effectively communicate with a large number of outsourced agents, including weekly team calibrations and immediate high-level assistance when needed. Share user feedback and comments with the development and QA teams.
• Earned promotion with consistent high-level performance, willingness to work with others, and ability to train new team members.

Teach website building programs such as Squarespace and WordPress to local businesses to increase product awareness and revenue. Assist in the creation and/or curation of the online media of musical artists including websites, press photos, and biographies.

Interviewing musical artists for New Noise Magazine, Broken Records Online, and self-directed publications Mixtake Press and Auditory Spectrum.

Lewisburg, PA

Ensure that service is customer-oriented, efficient, well-merchandised, and profitable. Duties include working the register, fulfilling online merchandise orders, and general customer service assistance. Trained multiple other employees on how to run the register and was often entrusted with duties beyond a typical bookseller.

Lewisburg, PA

Communicate effectively with the kitchen staff to make sure there is enough food to distribute.Plan ahead of time for large groups or holidays by taking extra precautions to make sure every customer is satisfied.

Lewisburg, PA

Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.Find and retrieve information from files in response to requests from authorized users.Scan or read incoming materials to determine how and where they should be classified or filed.

Lewisburg, PA

Bachelor’S Degree, Professional Writing, 3.5 Gpa

Professional Writing major with a specialization in Journalism. Major classes include: Writing & Online/Advanced Journalism, Publishing in.

Bachelor'S Degree, Professional Writing

Studied abroad in the Spring of 2015.