Zackary B. Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Provide comprehensive support to vehicle service operations team by collaborating with technical teams to troubleshoot and resolve complex vehicle service issues for end consumers including fleet/B2B.Areas of expertise include the following:• Conduct quality checks on completed service tasks to ensure adherence to standards and specifications.• Analyze vehicle service data to identify trends, patterns, and areas for improvement.• Assist in the development of documentation for service procedures, troubleshooting guides, and FAQs.• Work closely with cross-functional teams to implement process changes and optimize workflows.

Austin, Texas, United States

Provide creative direction for company, run operations, and lead the design of new products and prototyping.Areas of expertise include the following:• E-commerce platform integrations (Shopify, Amazon, Etsy, etc.)• Prototyping, assembly, and production management• Shopify front end web design (liquid), app integration, and store management• Adobe Illustrator• Amazon FBA fulfillment, Shippo, ShipStation, etc.• Product photography including lifestyle, white background, and 360° spins• Create and manage advertising on social media platforms (FaceBook, Instagram, Reddit, Pinterest) • Manufacture machinery such as laser engravers, clicker press, industrial sewing machines, etc.

Austin, Texas, United States

Provide technical support for internal staff with hardware, software, and networking while adhering to SLAs. Areas of support include administration, deployment and and troubleshooting across mixed environments (Mac, Windows, Chromebooks, iOS), managing mobile device policies/deployment, networking setup/administration, troubleshooting VoIP devices, and SCCM Administration.

Austin, Texas, United States

Provided enterprise-level technical support for medium to large organizations and schools. Support was typically provided for IT directors, IT administrators, managers, etc. The support provided would range from a simple task such as troubleshooting a single device to more complex issues such as troubleshooting a MDM deployment with 1000+ mobile devices. Common areas of support include LDAP directory services, network configurations, Mobile Device Management (Profile Manager, JAMF Casper, etc.) integration/continuity and automated deployment with Device Enrollment Program (DEP).

San Antonio, Texas, United States

Managed a customer support queue by providing technical solutions for issues with Apple products in a high-demand environment. Some of the tasks included in my role were troubleshooting software, hardware, and firmware, as well as, physically repairing products. Being in a constant face-to-face environment with customers has made me apt to focus and discover valid issues/problems and have fun “lightbulb” moments while teaching customer’s new tricks and tips about how to use their devices.

Computer And Information Sciences

Business