Zack Chang Email & Phone Number

United States

Los Angeles, Ca, Us

Los Angeles, California, Us

Los Angeles, California, Us

Seattle, Wa, Us

Storage Capacity Optimization: During the post-COVID explosion in E-commerce; I worked with engineers, data scientists, and economists to determine how we optimize storage capacity allocation for 3rd party merchants within the Amazon Fulfillment Network in an extremely constrained environment, while protecting the merchant and customer experience.

Seattle, Wa, Us

Seller Experience: Led the redesign of multiple interfaces within Amazon Seller Central, Amazon's merchant dashboard that is utilized by thousands of merchants globally. In addition, revamped our post-purchase experience by launching new email notifications, shipment tracking pages, and tracking APIs. Shipping and Delivery: Responsible for our on-time delivery metrics and launched shipping optimization features that improved delivery times for our customers.

San Francisco, California, Us

- Levi's Mobile App: Led strategy and product vision for Levi's first ever mobile shopping app for iOS and Android- “Hassle Free Online Returns": a self-service portal for Levi.com shoppers to initiate label-less online returns in our European markets

San Francisco, California, Us

- Levi's Associate Order System: The first Levi's digital application to ever be built in-house. Designed for our store associates to help customers browse and order from our digital catalog. Launched to 300+ stores in the EU.- Levi’s Virtual Stylist: The first NLP AI chatbot for finding the perfect jeans that launched globally on Levi.com. Featured on the Wall Street Journal.

San Francisco, California, Us

San Francisco, California, Us

Atlanta, Ga, Us

• Led functional design of an e-commerce order management system for a $13B+ toy retailer, $2.2B+ outdoor apparel and $2.3B+ sports apparel retailer; enabling ship-from-store capabilities• Led detailed design sessions with client business and IT leadership, defining the business logic that drives order processing and fulfillment processes for all e-commerce orders• Managed team of junior consultants and software developers to ensure system configurations and software deliverables are thoroughly tested and delivered to clients on time

Atlanta, Georgia, Us

• Managed multiple service provider labs on their forensic analysis of returned products to find root cause of defects• Communicated findings with vendors and actively worked with manufacturers in China and Italy on corrective actions• Successfully eliminated quality defects on 8 products, and improved product requirements on their respective product lines• Pioneered new capabilities for QA to have visibility of inventory at the Reverse Logistics Center (Distribution Center)• Gave multiple presentations with high visibility to senior management such as Director of Quality, VP of Global Sourcing, SVP of Brand and Product Development, EVP of Merchandising and Chief Marketing Officer

Kaohsiung, Taiwan, Tw

• Handled customer’s quality concerns and worked directly with engineers to pinpoint the source for damages or other issues• Worked in the Failure Analysis Lab and performed analysis on various parts from integrated circuits to solar cells, using processes such as Scanning Acoustic Microscopy, X-Rays, Acid Decapulation, and Scanning Electron Microscopy.• Acted as Team Leader in implementing the 8D Problem Solving Process to address a customer quality complaint• Conducted study on Cavium’s cn63xx benchmark testing process and increased productivity by 18.8% • Authored new ISO 9001 specifications and procedures performed by all operators on the test floor