Ensure the safe transport of patients while administering appropriate medical treatment on-scene and en route to destination, including CPR and pharmaceutical interventions

Manage all transportation operations at FDA regulated manufacturing facility using cGMP guidelines, supervising 3 exempt salary supervisors with 35 indirectly reporting employeesAdministrative duties include, but are not limited to:o Production – planning, including inventory tracking and coordinating special orderso Accounting – daily delivery tracking, monthly and annual budgets, timekeepingo Human Resources - hiring, coaching, and leading all department… Show more Manage all transportation operations at FDA regulated manufacturing facility using cGMP guidelines, supervising 3 exempt salary supervisors with 35 indirectly reporting employeesAdministrative duties include, but are not limited to:o Production – planning, including inventory tracking and coordinating special orderso Accounting – daily delivery tracking, monthly and annual budgets, timekeepingo Human Resources - hiring, coaching, and leading all department personnelo Legal - DOT, FMCSA and OSHA regulation enforcement, including DVIR and HOS oversighto Outside vendors - vehicle maintenance and repairSchedule 600 loads per week moving approximately 15,000 tons of product, with a variation of up to 14% weekly dependent on demand and/or productionDeveloped and implemented a new predictive modeling process to ensure all employees receive within 5% of the same workload weeklySpearheaded our transition from using paper logs and the 100 air-mile HOS exemption to Electronic Logging Devices (ELDs) and the Federal 70 Hour guidelines with 0 legal violations Show less

Performed testing and managed projects for Software as a Service (SaaS) applications across 4 cross-functional teams (Quality Assurance, Software Development, Customer Support and New Product Design) to ensure comprehensive testing and documentation of changesCompleted 4 quarterly updates and over 160 individual change projects prior to customer releaseIdentified the root cause of over 75 reported customer issues and implemented 23 major system updates and 12 customer hardware… Show more Performed testing and managed projects for Software as a Service (SaaS) applications across 4 cross-functional teams (Quality Assurance, Software Development, Customer Support and New Product Design) to ensure comprehensive testing and documentation of changesCompleted 4 quarterly updates and over 160 individual change projects prior to customer releaseIdentified the root cause of over 75 reported customer issues and implemented 23 major system updates and 12 customer hardware changesAchieved the implementation of 19 self-generated software changes/improvements and authored comprehensive internal and customer facing technical documentation Show less

Main point of communication for over 60 new SaaS customers, focusing on contract interpretation, technical account setup and initial client trainingProvided comprehensive technical support for 5 applications, while interacting effectively with all levels of both internal and external organizationsDeveloped into primary point of contact for unusual or difficult to diagnose issues, resulting in interpreting and implementing more than 280 contract changes and resolving over 2,000… Show more Main point of communication for over 60 new SaaS customers, focusing on contract interpretation, technical account setup and initial client trainingProvided comprehensive technical support for 5 applications, while interacting effectively with all levels of both internal and external organizationsDeveloped into primary point of contact for unusual or difficult to diagnose issues, resulting in interpreting and implementing more than 280 contract changes and resolving over 2,000 customer reported issuesServed on 3 planning committees to organize extra-curricular charity/team-building events sponsored by the company Show less

Represented myself and the organization professionally at all times while operating in client homes.Diagnosed and repaired residential HVAC, Refrigeration, Cooking and Laundry systems.

Performed residential and commercial pest control services in 4 counties while estimating and submitted bids for new and existing customers.Expanded route by 6%.

Serviced residential customers with maintenance and repair of plumbing, painting, carpentry and electrical systems