- Lead cross-functional projects among GTM, sales, finance, marketing, and product teams to identify strategic opportunities and deliver solutions. - Devised and evaluated key performance indicators (KPIs) to assess sales processes, pinpointing opportunities for cost savings and process improvements.- Captured business requirements and created detailed process flow models for Dynamics CRM and sales tools, ensuring alignment with stakeholder needs and financial objectives.- Drive internal team engagement and adoption through training sessions, feedback, and reporting. - Optimize CRM system integrations to enhance functionality for evolving business needs.- Leveraged SQL and Excel to extract and analyze financial data, providing insights to inform business decisions and optimize operational efficiency.

- Played a key role in NetSuite ERP and Kantata OX PSA solution implementations, driving changes requested by business partners and optimizing operational efficiency.- Partnered with stakeholders from diverse teams and industries to pinpoint inefficiencies in business processes, delivering targeted solutions and enhancements to optimize operations.- Lead data migration efforts, ensuring smooth transition and accurate transfer of critical financial information during implementation projects - Conduct in-depth analysis of user requirements, recommending custom solutions and integrations to meet specific business needs. - Coordinate and facilitated user acceptance training sessions, promoting effective adoption of the implemented technology. - Develop comprehensive training documentation tailored to diverse audiences, ensuring clear understanding and successful system utilization

- Act as a resource for in-store guests for all general tech needs- Engage with guests on the sales floor to promote products- Assist in backroom and sales floor inventory audit- Utilize inventory management system to ensure sales floor items are properly located- Backroom Pick/Pulls- Collaborate with team members to deliver the best guest experience possible

- Resolve technical issues for user community - Manage AD accounts - Serve as consultant to community members having a variety of hardware/software problems - Identify and solve problems with classroom technology - Troubleshoot faculty/staff office and laptop computers - Utilization of ticketing software to ensure clear communications with other teams - Resolve any University account issues - Provide Telecom support

- Provide local and remote technical assistance to colleagues- Manage and resolve incidents via ServiceNow ticket system- Assist in automating Windows OS update for corporate office- Troubleshoot a wide variety of technical issues for local and virtual machines- Work in teams on several projects that improve IT infrastructure

- Managed and organized several events put on for economically challenged and first-generation students- Supervised students to ensure safety and educational growth- Create a STEM focused atmosphere to encourage interest in higher education- Taught several lessons that involved tips for college success and personal growth- Organized and obtained documents necessary for U.S. Department of Education grants- Provided transportation to STEM related field trips

- Worked directly with customers to improve customer satisfaction - Managed service statistics such as sales per day, and labor - Responsible for cash deposits at bank - Create a positive working environment with an emphasis on productivity - Resolve any conflicts that could arise from customer dissatisfaction