Zachary Jaffe Email & Phone Number

New York, US

Chandler, Arizona, US

• Continue previous job responsibilities, while leading the Payroll Product Roadmap
• Institute new JIRA ticket submission process, which reduced year over year payroll bug tickets by 25%
• Collaborate with our Internal Compliance team to release critical payroll compliance updates, including Federal and State Tax forms, payroll calculation updates from Symmetry, and legislative changes from the IRS
• Present Payroll Product releases and Product Roadmap to hundreds of clients during quarterly webinars
• Spearhead new method of gathering client feedback through the use of Google Forms, in collaboration with our Client Success, Client Service, Sales and Implementation teams

Chandler, Arizona, US

• Contribute to and manage Product Roadmap for Payroll Product and Engineering teams
• Triage queue of bug tickets submitted in JIRA
• Subject Matter Expert for Namely Payroll, and central point of contact for all Payroll Product questions
• Track success metrics of each project to determine company and client impact
• Manage Agile execution of Payroll Product releases, including writing spec documentation and test cases, working with Product Design and Engineering, acting as project manager, and overseeing QA, UAT, Beta and Release
• Partner with our Sales, Client Service, Client Success, and Implementation teams to strategize on new business development and client retention

Chandler, Arizona, US

• Act as point of contact for platform incidents and escalations
• Liaise between Client Operations and Product teams, and spearhead communications, content and training preparations for product releases for internal and external stakeholders
• Act as Payroll Subject Matter Expert, assisting in Federal, State and Local tax updates, as well as COVID-19 legislation

Chandler, Arizona, US

• Teach, onboard, and mentor newly hired payroll consultants in our Atlanta, GA office, per request of senior leaders, after outstanding annual performance review, while continuing previous job responsibilities in a team.

Chandler, Arizona, US

• Provide best-in-class consultative payroll service, which led me to be assigned to the highest ARR implementation clients companywide.
• Extract and configure employee and employer level data from prior payroll providers, including balancing Year to Date payroll tax data, to provide a seamless transition to their new Payroll and HR platform.

Roseland, New Jersey, US

• Execute and set up payroll for clients with 50 to 150 employees, utilizing expert-level knowledge and proficiency of ADP’s award-winning proprietary software, Workforce Now.
• Conduct Quality Assurance (QA) reviews for various clients within the Major Account Services division, in order to ensure accurate set up of their payroll.
• Assist Vice President of Major Accounts Services Implementation with Net Promoter Score (NPS) analysis for all East Core Market associates and managers.
• Recruit college and university students for internships and full-time roles by attending various career fairs and information sessions, acting as the ADP Campus Ambassador.

Roseland, New Jersey, US

• Perform data analysis of Net Promoter Score (NPS) surveys for Fiscal Year 2015 to determine consumer market trends based on verbatim responses, as well as strengths and opportunities for improvement for Fiscal Year.
• Conduct paradigm research to disprove the theory of “Quarter Bias," assisting the sales force in expediting the speed of onboarding new clients.
• Collaborate with Major Accounts Services Implementation Specialists to assist with daily tasks in Workforce Now, E­-Start, ADPWorks, and MAIN platforms.
• Report directly to Vice President of Major Accounts Services Implementation, and assist with various projects including strategic presentations to upper management, Net Promoter Score (NPS) analysis and organization.

Livingston, NJ, US

• Assist senior management in training incoming marketing and sales interns, using one-on-one sessions to improve performance.
• Expand social media awareness by aiding assistant client service managers in campaigns using Facebook and LinkedIn.

Livingston, NJ, US

• Conduct sales and marketing tasks on a daily basis for an INC 500 company, including contacting existing clients and prospects, and further facilitate communication with clients through follow-up emails.
• Consistently update and contribute to the companywide database, containing the information of thousands of clients, by scheduling activities, managing histories, and providing crucial notes and data.
• Oversee sales inquiries by collaborating with client service managers to provide new and existing clients with innovative promotional products.
• Conduct market research to establish contact with various accounting publications, in order to publicize the merits of the company, as well as the promotional products industry.
• Extend internship into the academic year on part-time basis, per request of management, after outstanding summer evaluation.