Zack Knotts Email & Phone Number

Dallas, Texas

• Educate participants on plan features and articulate retirement, tax, and legal issues• Explanation of Mutual Fund Investment vehicles and portfolio options• Execute mutual fund exchanges involving extensive calculations with numbers and percentages• Leading efforts on Special Projects involving researching and locating participants• Analyzing disbursements for fraudulent activity in advanced efforts to protect participant’s investments• Train and mentor new representatives, monitoring and supervising their training while taking inbound calls• Detailed explanations of retirement income options for retirees including annuities and systematic withdrawals.• In-depth understanding of Minister’s Housing Allowance• Webmaster responsible for answering participant’s inquiries and concerns via email • Processer responsible for uploading and managing disbursements worth hundreds of thousands of dollars• Troubleshooting with participants, diagnosing technical difficulties, and resolving account log-in/set-up difficulties

Shreveport, Louisiana

• Orchestrated the planning, organization, and implementation of 300+ catering events for up to 1000 people. • Budgeted and forecasted profit margins to drive maximum revenues for catering events. • Managed daily kitchen operations in an establishment generating over $1 million in food sales annually. • Led and developed plan with the General Manager to reduce food costs and labor costs. • Implementing new techniques designed to forecast food and labor usage and increase productivity. • Provide an enhanced customer-centric culture that includes consistent guest service and food quality. • Directed daily operations of the restaurant; reviews inventory levels, monitors delivery of supplies, inspects food preparation, orients kitchen and dining crew on procedures, store cleanliness and new items or promos. • Contributes with General Manager on financial analysis including strategic and annual forecasts and budgets; initiating corrective actions when applicable. • Provide accurate, timely reports with financial insight to allow business partners to improve performance. • Provides effective coaching and delegation to employees for task completion and maximum customer satisfaction. • • Driving continuous performance improvement focusing on leading indicators and established key metrics. • Develop, implement and manage the company’s business plan and budget; continually analyze, forecast, monitor and control the labor and food costs through various methods to meet/exceed management/budget objectives. • Monitors financial controls on developing and implementing strategies to increase restaurant sales. • Leading store management development both personally and professionally through goal setting, coaching and feedback, and an innate understanding of what makes people tick, always connecting development to improved performance. • Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions.

Youngsville, Louisiana

• Improved previous set-up plan by implementing new ideas and procedures to effectively operate the ballpark’s necessities while accomplishing more tasks in a shorter amount of time. • Assist in proposals for Sports presentations by providing event information, pictures, etc. • Assist with day-to-day activities within the operations department including making sales calls, selling merchandise to fans, updating rosters, and scoring baseball games. • Coordinated internal and external marketing events; obtained budget approval, ensured event staffing, produced press releases, and organized vendor purchases. • Work with Marketing & Sports leadership to execute tasks related to corporate marketing projects and sports marketing projects. • Maintained accurate and thorough inventory of all food products and baseball memorabilia in Excel; keeping track of sales and P&L. • Actively pursued marketing opportunities with local businesses to promote games to increase attendance.

Shreveport, Louisiana

• Relay signals from coaches in the booth to the players on the field.• Instruct individuals or groups in sports rules, game strategies, and performance principles, such asspecific ways of moving the body, hands, or feet, to achieve desired results.• Delegated team preparations for travel and led necessary equipment and took charge of arrival set-up and preparation for games. • Receive and store new equipment and distribute necessary equipment to players.• Developed new guidelines and procedure handbook for future coaches and equipment managers.

Master Of Business Administration - Mba

Sports Administration, Sports Leadership

Sports Administration