Accomplishments: IT Townhall Solution Delivery Award 2024 Q2 Nomination

Accomplishments: IT Townhall Service Delivery Award 2022 Q4IT Townhall Service Delivery Award 2023 Q3Completed ServiceMax | S4 Upgrade for CanadaReceived 'Outstanding' rating for 2023

Reporting directly to Service Delivery Head of Field Service Digital Division with responsibility including: Center of Excellence: Oversee ServiceMax design architecture for Field Service Digital PracticeDevelop delivery process and best practices documentation for Field Service Digital PracticeDevelop Employee Training Documentation and Execute Employee Classroom TrainingInternal project reviews to recommend process, recommendation gathering, quality, and technical improvements Primary point of escalation for project and support issuesBuild Project Plan and Discovery Workshop Plan for projectsMentor Team MembersHiringEnterprise Client ServiceMax Delivery:Drive engagements and design solutions for Large ServiceMax Enterprise ClientsDrive requirements gatheringSupport and direct developers through technical executionPresales Strategy: Sales and Marketing Strategy - Brand and Positioning Statements, Sales Messaging and Value PropositionsAccount review Solutioning SupportSales Enablement - Discuss Salesforce / ServiceMax products and featuresIdentify new business opportunities and expand opportunities in current client baseAchievements: Best team of the month award for the GE Additive Account for FebruaryTCS Gems AwardCreated DFSM Hiring ProcessCompleted Ascend Leadership ProgramDeveloped and Presented First DFSM Field Service Architect Training course; a 7 hour course presented over four weeks.

Ascent Leadership Program is four day 12 hour course. The program is intended to equip mid-level talent with essential leadership behaviors and strong delivery capabilities to run business effectively, deliver results, and demonstrate mindsets for leadership.

Achievements: - Relocated to Japan Region as Lead Solution Architect for all projects- Supporting hiring, onboarding, training for APAC region Solution Architect- 100% Billable utilization for 2018- Acted as Lead SA and supporting Project Manager for PKI EMEA and APAC Global Rollout - Developed organization wide configuration standard- Acted as Technical Architect for Sunnova implementation of Drive Time Google API customization and apex managed sharing rule customization- Acted as Technical Architect and Project Manager for BioRad implementation of contract renewal and quote generation automation - a solution deployed across ~7 countries- Created and executed training material for configuration standard, Watchman tool, and supported Admin 201 for new hire training class of 2018.- Lead testing effort for Foundation Installer extension to Watchman toolPrimary Responsibilities:- Supporting the APAC Japan Office in hiring new SA and current ongoing projects- Architect Apex, SFDC configuration, and ServiceMax configuration solutions for Large Enterprise Service Organizations. - Manage configuration resources with design delivery and execution- Support organization resources as SME

Achievements: Achieved 150% Annual Utilization Target for 2017Achieved 100% Annual Utilization Target by Q3 for 2017Primary Responsibility: For Large Enterprise clients develop configuration solutions and delegate configuration build steps to team of configuration resources and manage development to completionProject Manager for managed service efforts Develop and identify new opportunities for existing clients to expand / optimize ServiceMax functionality in existing environment. Support Customer Success team with client issues and direction regarding ServiceMax best practices, configuration/defect resolution, field service business systems optimization. Manage and mentor new hires with training and project guidanceSupport initiative to bring all clients to most recent server and mobile application platform. Manage 40+ projects and 10-15 resources at any given time.

Achievements: Earned Top 40 Award100% Annual Utilization achieved target for 2016Primarily Responsibility: Manage implementations for Large Enterprise and High Tier Midmarket organizationsActing as GDC Lead: Document configuration items, delegate to team of 2-5 team members, and manage configuration execution through project.Project Management: Create project plan, manage scope, maintain budget, delegate work to resources, manage resource execution, approve resource weekly timesheets, and update project notes in NetSuite system.Solution Architecture: At client engagements uncover customer goals for implementation. Review customer workflow and develop solutions to improve processes through ServiceMax and Salesforce functionality. Create design documentation and write configuration steps in configuration document for solution execution. Organizational Initiatives: On council for best practice library of user stories and requirements, maintain best practice library, and support initiatives to develop partner / customer communityDevelopment: Create custom output docs through ServiceMax functionality with HTML & CSS language. Modify pre-configured output documents for less complex requirements.Training: Provide continuous training throughout project with iterative reviews and dedicated training sessions at project endChange Order Scoping and Management: Scope and quote hours for out of scope items mid implementation. Engage in post implementation conversations for future phases.Contract Negotiation: Negotiate agreements to signify project milestones and negotiate contracts for future phases.SalesForce Data Management / Migration: Provide training for and support customer while uploading data to SalesForce with DataLoader.io; a MuleSoft product.SalesForce Migration: Migrate Metadata components between environments using internal metadata and data toolsSalesForce Integration Support: Support integrations to systems like SAP and Netsuite

Primarily Responsibility: Manage implementations for Enterprise to Mid-Market Organizations.Acting as GDC Lead: stepped into GDC Lead role due to resource constraints to manage resources to project completionProject Management: Create project plan, manage scope, maintain budget, delegate work to resources, manage resource execution, approve resource weekly timesheets, and update project notes in NetSuite system.Solution Architecture: At client engagements uncover customer goals for implementation. Review customer workflow and develop solutions to improve processes through ServiceMax and Salesforce functionality. Create design documentation and write configuration steps in configuration document for solution execution. ServiceMax and Salesforce Consulting: Recommend SalesForce and ServiceMax best practices for solution execution through customization and configuration. Act as project lead to execute configuration steps and present at customer iterative reviews.Development: Create custom output docs through ServiceMax functionality with HTML & CSS language. Modify pre-configured output documents for less complex requirements.Training: Provide continuous training throughout project with iterative reviews and 2-5 training sessions at project end.Change Order Scoping and Management: Scope and quote hours for out of scope items mid implementation. Engage in post implementation conversations for future phases.Contract Negotiation: Negotiate agreements to signify project milestones and negotiate contracts for future phases.SalesForce Data Management: Provide training for and support customer while uploading data to SalesForce with DataLoader.ioSalesForce Migration Support: Maintain configuration log of all configurations and customization for migrationSalesForce Integration Support: Modify JSON string built into ServiceMax package for SFDC to Quickbooks integration. Support third party integration organization to systems such as SAP, and NetSuite

RISE is a Corporate run talent development program targeting high performing emerging leaders across the GE businesses.

Primary Responsibilities:Assessed client strategic initiatives, analyzed client organizational workflow/capital asset costs, and recommended solutions to contain costs, improve business process workflow efficiency, or more effectively drive revenue. Specialties in capabilities such as digital display, VoIP, video conferencing, content management systems, web content management, ingestion and invoice management software, managed IT services, managed backup, and document management hardware and software. Consulted on and made recommendations for clients in territories ranging from Santa Clara, Sunnyvale, Mountain View, San Jose, Campbell, Los Gatos, and Saratoga.Additional Responsibility: Began mentor program in July 2013 until July 2014 where I mentored two new hires. Supported training and development for 7 new hires beginning in July 2013

Using Facebook connections, Identified lets companies organize and rank candidates, and lets candidates see how they are ranked by companies. Identified analyzes the work history, education and demographic data of 260 million Facebook users, and tracks the hiring behaviors of thousands of companies to produce an Identified Score for people, companies and schools. More than 4 million professionals and corporations access Identified Scores to evaluate career opportunities and make hiring decisions. Founded in 2010 and headquartered in San Francisco, Identified is the largest database of professional information based on Facebook.Primary Responsibilities Include: -Managed Western Enterprise Territory-Cold Calling (Inside Sales)-Meeting Scheduling for Vice President of Sales-Lead Generation via Data.com and LinkedInAccomplishments: - 4 meetings scheduled in 4 days (all from cold calls)- 87 calls made in 1 day (cold calls/follow-ups)- Added 300 leads to Salesforce in 2 days via Data.com and LinkedIn- Added 200 leads into Salesforce 2 days via Data.com and LinkedIn

Using Facebook connections, Identified lets companies organize and rank candidates, and lets candidates see how they are ranked by companies. Identified analyzes the work history, education and demographic data of 260 million Facebook users, and tracks the hiring behaviors of thousands of companies to produce an Identified Score for people, companies and schools. More than 4 million professionals and corporations access Identified Scores to evaluate career opportunities and make hiring decisions. Founded in 2010 and headquartered in San Francisco, Identified is the largest database of professional information based on Facebook.Primary Responsibilities Include: -Lead Generation -Competitive Analysis-Inbound Marketing- Blogging, SEO, and Managing Relationships through Social Media-Managing Identified's internal B2B website -Reporting Visits, Lead to conversion ratios, and leads generated metrics in weekly marketing team meetingAccomplishment: -Completed a 51 page evaluation of 36 companies' Facebook Career Pages for the Vice President of Sales and Marketing Director's trip to the NACE conference-Blueprinted 469 contacts in for the Vice President of Sals and Marketing Director's trip to the NACE conference via Data.com and LinkedIn-Wrote 6 SEO optimized blog posts for the Social Recruitment Blog via Hubspot's Website management tool. -Updated SEO for 127 blog posts Hubspot's Website management tool. -Updated SEO for Visits to Lead Conversions for 162 blog posts Hubspot's Website management tool. -Wrote 5 comments on 5 separate LinkedIn group discussion posts and Blogs articles per week-Generated 100 - 200 leads per week via data.com and LinkedIn from weekly companies report generated from the Loopfuse Email Marketing Software Tool-Worked Directly with Product Director to create a prototype for Identified's consumer product

Using Facebook connections, Identified lets companies organize and rank candidates, and lets candidates see how they are ranked by companies. Identified analyzes the work history, education and demographic data of 260 million Facebook users, and tracks the hiring behaviors of thousands of companies to produce an Identified Score for people, companies and schools. More than 4 million professionals and corporations access Identified Scores to evaluate career opportunities and make hiring decisions. Founded in 2010 and headquartered in San Francisco, Identified is the largest database of professional information based on Facebook.Worked directly with Marketing Director, Sales Director, and Vice President of SalesPrimary Responsibilities: -Monitored 13 competitors through Google alerts-Reported on industry and competitor changes in weekly team meeting-Completed misc. projects for Marketing Director and Vice President of SalesAccomplishments:-Completed 26 page Branchout competitive analysis document in one week-Completed 28 page Jobvite competitive analysis document in one week-Created competitive pricing, database size, and privacy issue table for Account Executives-Offered Marketing Strategy suggestions on regular basis-Wrote user engagement suggestions for consumer product and submitted document to product team