Zack Buchanan Email & Phone Number

Houston, Texas, United States

• Selected to be a dedicated resource for a high-profile oil and gas client.• Implemented Microsoft Intune in Azure AD for all laptops and mobile devices.• Configured corporate domain group policy for the new Hybrid AAD environment.• Generate quarterly NSA compliance reports for international communications.

Houston, Texas, United States

• Planned and executed software deployments, ensuring critical server patches and monitoring for errors.• Contributed to process improvement, internal documentation, and training.• Worked collaboratively within a team addressing a queue of hundreds of diverse client companies.

Ft. Polk, La

• I was the sole communications representative in my company of over 150 soldiers, in an organization of over 500. I personally managed all IT equipment and maintenance for the company, which included conducting any troubleshooting, or making necessary repairs. Due to the unique role I held, I was always expected to be on-call and available for emergencies, and regularly provided remote assistance on transportation missions.• I was accountable for over $1.3MM in communications equipment, and maintained full functionality without loss and damage. Designed a process for equipment to be indefinitely assigned to the same operator for maintenance upkeep and soldier accountability.• Personally improved the unit’s communication equipment status from undocumented noncompliance to being the most up-to-date and well-regarded maintenance records in the organization.• Directed over 100 soldiers in fully installing and testing radio equipment in the first fleet of self-driving trucks currently being tested by the Army.• Was one of only two soldiers in the organization authorized to make administrative changes on the Department of Defense network.

Houston, Texas, United States

• I was rotated between various departments of the business, working from the ground up to understand the levels of labor and management that make a business tick. After several months of getting a feel for the company, my roles primarily focused to: managing shipping and receiving, and developmental administrative work. Both of which allowed me to recognize the impact of my work, and continue making improvements to the process.• Built a formulation spreadsheet to keep track of changes, listing correct ingredient quantities and estimated output, designed in coordination with the chemist and CEO.• I streamlined the pricing process, incorporating the cost of ingredients from the formula spreadsheet with the product markup, to calculate total cost and suggested retail value.

Houston, Texas, United States

• I worked on-site as the primary IT support representative for our client's headquarter location. Typically was the first to arrive and last to leave, to make sure I could locally manage any major errors or mishaps. In addition to supporting the client in person, I was responsible for resolving any tech or phone issues from any other satellite offices.• Installed the corporate WAN to enable clients to interact with over a dozen branch locations.• I supervised and assisted in the transition from Analog to Cisco’s small business phone system.