Principal Engineer with 10+ years of experience in technical escalation resolution; strong background in product serviceability development, process automation, and mentorship with proven ability to drive outcomes through cross-functional team leadership and effective goal setting.In my career I've had the opportunity to gain hands-on experience in both implementing and troubleshooting a wide array of technologies, all requiring extensive technical depth. Being an avid learner, I've enjoyed the challenge of a constantly evolving landscape. As my technical skills grow, I’m exposed to higher levels of technical escalations with large scale global impact. Being the end of the line for these escalations, I've developed a strong sense of situational awareness, team building, and problem solving logic. In addition, I've been able to refine my ability to balance ultimate business continuity needs with isolating the root of technical issues.