Zack Roberts Email & Phone Number

Rochester, NY, US

Medford, MA, US

• As an Operations Manager, I lead a team that ensures seamless operations, from procurement and logistics to customer service and safety compliance. I focus on driving efficiency, fostering a customer-first approach.
• Direct daily operations in procurement, inventory management, logistics, and personnel development, ensuring seamless workflows and operational efficiency.
• Cultivate strong customer relationships, achieving consistently high satisfaction and retention rates through exceptional service.
• Spearheaded process improvement initiatives, streamlining workflows and achieving measurable results, such as a [specific improvement, e.g., 20% reduction in lead times].
• Collaborate with cross-functional teams to analyze feedback and implement solutions that enhance service quality and operational performance.
• Manage delivery schedules and logistics, meet tight deadlines, and optimize resources to maximize customer satisfaction.

Menlo Park, CA, US

• Managed the strategic vendor relationship with Meta, overseeing a team of 200+ employees and driving operational excellence to meet stringent performance goals and service expectations.
• Led the operational management of Meta’s vendor partnership, ensuring alignment with business objectives and exceeding service-level expectations.
• Directed and supported a team of 200+ employees, including supervisors, to deliver high-quality services tailored to Meta’s unique requirements.
• Acted as the primary liaison between Meta’s leadership and internal teams, streamlining communication and resolving operational challenges efficiently.
• Implemented performance improvement initiatives, achieving a 20% boost in team productivity and enhancing service accuracy.
• Conducted regular performance reviews with Meta stakeholders, using feedback to refine processes and drive continuous improvement.

Rochester, NY, US

• As a Client Success Manager, I drove customer success initiatives for a diverse client base, developing personalized service plans and leveraging data analysis to maximize client satisfaction, engagement, and retention.
• Client Operations: Managed customer success strategies for a portfolio of diverse clients, achieving consistently high satisfaction and engagement rates.
• Service Planning: Designed tailored service plans to address individual client needs, enhancing outcomes and driving value.
• Data-Driven Improvements: Conducted data analysis to identify opportunities for improvement, increasing client retention by [specific metric, e.g., 15%] and enabling informed decision-making.
• Engagement Initiatives: Implemented strategic client engagement programs that strengthened relationships and boosted retention rates.
• Cross-functional collaboration: Partnered with cross-functional teams to align efforts, ensuring seamless execution of client success strategies and meeting satisfaction goals.

London, GB

• Managed customer success operations for 35–40 high-value enterprise clients, delivering exceptional service and personalized strategies to enhance satisfaction, retention, and overall client outcomes. Spearheaded the.
• Engagement Strategies: Designed and executed innovative engagement strategies, achieving measurable improvements, including a 10% boost in client retention.
• Client Liaison: Acted as the primary liaison between clients and product teams, ensuring client needs were met while driving long-term partnerships.
• Innovation and Efficiency: Spearheaded the adoption of new tools and best practices, improving customer experience and operational efficiency.
• High-Value Clients: Oversaw customer success programs for 35–40 high-value enterprise clients, providing strategic support and delivering outstanding service.
• Outcome-Focused: Focused on achieving results directly impacting client satisfaction, retention, and long-term success.

• As the owner and leader of my digital strategy and marketing business, I provided customized marketing solutions to a portfolio of 25 clients. I focused on enhancing online visibility, driving client engagement, and.
• Strategic Planning and Execution: Designed and implemented personalized digital marketing strategies utilizing SEO, SEM, social media, and content marketing, achieving a 30% average increase in organic client traffic.
• Team Leadership: Collaborated with contractors and freelancers to execute multi-channel campaigns, ensuring high-quality deliverables and timely project completion.
• Client Relations: Built and maintained strong relationships with 25 clients, securing long-term partnerships and achieving a 90% client retention rate.
• Advanced Analytics: Leveraged tools such as Google Analytics and SEMrush to measure campaign performance, refine strategies, and optimize resources, resulting in a 20% improvement in ROI for client campaigns.
• Sales and Presentations: Delivered tailored proposals and engaging presentations, successfully onboarding 5–7 new clients annually and expanding service offerings to meet client needs.

Charlotte, NC, US

• At Townsquare Interactive, I played a pivotal role in shaping digital marketing strategies and driving local business growth through innovative sales approaches. My expertise in identifying market opportunities.
• Market Opportunities: Identified and capitalized on market opportunities, implementing strategic sales initiatives that boosted local business growth and client engagement.
• Client Relationships: Built and maintained strong client relationships, contributing to 187% achievement of the sales quota over multiple periods.
• Digital Marketing Guidance: Delivered expert advice on digital marketing strategies, increasing client investment and engagement across SEO and social media services.
• Sales Strategies: Developed and executed customized sales strategies aligned with client goals and market demands, driving substantial portfolio growth.
• Consultative Sales: Conducted tailored sales presentations, collaborating with clients to address their unique needs and achieve high satisfaction rates.

Nashua, New Hampshire, US

• At Skillsoft, I excelled in driving sales of internet-based learning solutions through strategic account management and targeted business development. By identifying key opportunities and fostering long-term client.
• Prospecting: Leveraged tools like LinkedIn Sales Navigator to identify and secure new client engagements, boosting sales performance and expanding the client base.
• Relationship Building: Fostered long-term relationships with business stakeholders, enhancing brand loyalty and facilitating repeat opportunities.
• Market Analysis: Conducted in-depth market research to align sales strategies with client needs, optimizing ROI for Skillsoft’s educational programs.
• Sales Growth: Designed and executed sales plans that achieved significant growth, surpassing sales targets by 32% in consecutive quarters.
• Client Engagement: Enhanced client retention and acquisition through tailored learning solutions, addressing individual business needs and development goals.

Rochester, NY, US

• At Paychex, I developed and implemented targeted sales strategies that consistently exceeded annual quotas while delivering exceptional service to clients. My efforts included optimizing lead management processes and.
• Sales Strategies: Created and executed targeted marketing strategies, achieving 115% of annual sales quotas across two consecutive years.
• Lead Management: Collaborated with sales and consulting teams to optimize lead processes, increasing conversion rates by 20%.
• Market Research: Conducted market analyses to adjust approaches and maintain a competitive edge, resulting in consistent revenue growth.
• Client Consultations: Delivered personalized consultations on payroll and HR services, improving client understanding and satisfaction with tailored solutions.
• Revenue Growth: Contributed to substantial revenue increases through effective sales techniques and an exceptional client-focused approach.

Business, Management, Marketing, And Related Support Services

Business

High School Diploma