I am a seasoned professional with 11+ years of technical support and client success experience in diverse sectors. Recognized for demonstrating a natural aptitude for problem solving, as well as for business operations and strategic planning, I have a verifiable history of contributing directly to company growth and expansion throughout my career. Professional focal points include customer relations, product management, business transformation, system design, team building, continuity planning, critical thinking, and pilot testing. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and prioritization skills, as well as business acumen, systems analysis, best practices, and resource management to support efficiency and maximum returns. Currently, I am the Director of Customer Success with Crexendo Business Solutions. Under my leadership, I examine, investigate, and analyze challenging issues in regards to product reliability and functionality and execute corrective measures while providing tactical leadership diverse individuals across multiple teams. I also generate and promote visibility of all major activities, discuss possible next steps, and contribute to making informed decisions. In addition, I liaise with senior leadership, stakeholders, and cross-functional teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, customer success and technical expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.