Zack Sigmund Email & Phone Number

Cleveland, Ohio, United States

Redmond, Washington, United States

- Delivered fully responsive and accessible web-based user experiences, often contributing to the user interface design as well- Worked directly with customers on product requirements; designed functional and technical specifications for those features, prioritizing the simplest version that would begin to deliver value- Delivered features across multiple partner teams, including designing, coordinating, and contributing code for those features- Addressed both customer and service incidents in real time during on-call rotations; conducted postmortem analyses to prevent recurrence- Attended business conference to evangelize the product, assist customers with pain points, and gather - feedback to bring to the team- Implemented and enforced engineering best practices—such as unit testing, telemetry, continuous integration, and inversion of control—on multiple projects, both new and legacy- Drove process improvements at standups and retrospectives, including improvements to work tracking, planning, and team health- Owned internal product usage: drove accountability; contributed fixes and enhancements; developed, enforced, and published best practices- Mentored college interns and junior employees, helping them ramp up quickly, improve code quality, and have meaningful impact

Redmond, Wa

Rochester, New York

- Managed day-to-day operations of Desktop Support student employee staff- Scheduled appointments and assigned work to staff- Handled escalation calls from Service Desk

Rochester, Ny

- Provided tier 2 technical support to RIT faculty and staff- Resolved escalations via remote tools and in-person appointments

Rochester, Ny

- Tutored students in math- and science-related subjects

Redmond, Washington

- Developed an application to manage Microsoft Certified Professional course requirements, replacing a tedious manual process

Victor, Ny

- Facilitated system management by delivering a modern web-based application for configuration settings, replacing a legacy system

- Independently developed a disaster recovery application that locates and retrieves orphaned data in the event of system failure