Zachary Sjoden Email & Phone Number

Tacoma, Wa, Us

Tacoma, Wa, Us

Santa Clara, California, Us

Houston, Tx, Us

- Currently work fully remotely, utilizing multiple desktop and web based tools to collaborate with both team members and customers.- Project management with multiple internal teams, external customers, vendors, and partners.- Listen to and consult with customers to discover current business needs and requirements, desired project goals, and outcomes.- Successfully assist customers in the migration to or upgrade of Palo Alto NGFWs from multiple different vendors and hardware platforms such as Juniper, Check Point, Cisco ASA/FTD, SonicWall.- Complete projects and lead meetings from end to end, including kick off meetings, technical discovery, configuration, sync ups, cutovers, support windows, and knowledge transfer sessions.- Adapt projects to meet customer needs based on purchased services and hardware.- Review customer documentation via written word, diagrams and verbally to obtain an understanding of the infrastructure and how Palo Alto Network’s products will not only fit into but benefit the customer environment.- Work with customers to achieve a ‘best practice’ configuration to ensure the highest possible level of security posture their organization can support.- Utilize internal and external tooling to assist in the review and migration of firewall configurations.- Engage in an Upgrade Assistance program to assist customers in upgrading to specific code versions, including working with external customers, internal account teams, and other internal teams on the testing of code, customer environment discovery, the development & delivery of documentation, and the eventual upgrades of the customer environment.- Generate project templates for the tracking of project notes, status and history, from project kickoff to closure, which were shared with and adopted by different teams and team members.

- Responsible for network and server systems environment for Pre-K through grade 12 school, supporting over 600 students and approximately 230 staff on campus.- Work with staff over email, phone, and in person to resolve complex issues.- Assist helpdesk technicians with escalated incidents and during times of heavy workload.- Manage level 2 and level 3 network equipment from HP, Ubiquiti, SonicWALL, and Barracuda.- Install and troubleshoot Ethernet cabling and fiber optic connections.- Support servers and workstations in a Windows Server 2008 – 2019 Active Directory environment as well as manage a locally hosted Exchange 2016/Microsoft 365 hybrid setup.- Manage and respond to system alerts from monitoring and alerting systems.- Implemented a 1:1 wireless access point to classroom infrastructure deployment.- Replaced core HP network equipment with Ubiquiti Unifi devices, providing a “single pane of glass” for managing the wired and wireless network infrastructure.- Deploy and manage virtual machines using Microsoft Hyper-V and VMware ESXI.- Manage users and phones in Mitel phone system.- Work with vendors on purchasing equipment and services, including requesting and reviewing quotes along with writing and submitting purchase orders.

Us

- Work as part of the Network Team in the IT Department supporting over 1000 staff members and 7000 students across 18 locations.- Support district staff in resolving issues onsite, via remote access, email and telephone. Track issues from initial report to resolution with ManageEngine ServiceDesk Plus.- Coordinate IT related projects, including design, scheduling, planning & communication to stakeholders. Recent projects include implementation of Access Control, switch replacement and IP Clock/Paging, with coordination between internal departments and with external vendors.- Manage Layer 2 & 3 network devices from Cisco, HP, Aruba, D-Link, Netgear and Palo Alto.- Connection & session tracing and troubleshooting in Palo Alto and D-Link network appliances.- Troubleshoot Layer 1 & 2 issues regarding VLANs, basic STP, fiber connectivity and Ethernet cabling runs & termination.- Collaborated and partnered with Apple Project Managers and Engineers to implement the Apple ConnectED Grant device deployment of over 500 iOS and 40 macOS devices.- Deploy and manage Aruba access points with a central controller and Aruba Airwave.- Support Active Directory and Microsoft Exchange in a Windows Server 2003 – 2012 environment with both Exchange and Office365.- Manage Access Control throughout the district using the Avigilon system for control of our door hardware, schedules, card readers, PIN pads and user token management.- Manage users and devices in an integrated Cisco UCM, Unity, Emergency Responder and InformaCast IP Clock setup.- Perform data backup and restores with Commvault and HP Data Protector, utilizing hard drive arrays & tapes, both locally and offsite.- Deploy and manage Windows and Linux VMs on ESXi.- Lead administrator for the JAMF Pro MDM environment and Apple School Manager.- Developed and deployed custom inventory management system with the Customer Service Manager using the LAMP stack on Ubuntu Server LTS.

Us

Tacoma, Washington, Us

- Assisted Engineers in troubleshooting network and systems issues at client locations, remotely and onsite.- Partnered with client IT and management staff in setting and achieving technology goals. - Supported client employees with hardware and software issues onsite, remotely with Continuum RMM and over the phone. Tracked issues and updated clients through resolution with ConnectWise PSA.- Supported Windows domains generally consisting of Windows SBS 2003-2011 or Windows Server 2003-2008.- Assisted in Office 365 migrations and user creation & management.- Troubleshoot general network issues and deployment of new network devices including SonicWall, HP and Netgear.- Maintained data backups for clients with Windows Server Backup and Symantec Backup Exec.- Monitored Sophos managed AV installations.- Worked with vendors and service providers to troubleshoot issues with Internet connectivity, hardware failures and LOB software upgrades.- Worked with Systems Engineers on onboarding new clients including network discovery, standardizing environments and creating both internal and client documentation.

Tacoma, Wa, Us

- Along with the Network Administrator, managed technology infrastructure and end user equipment in a HIPAA compliant environment.- Monitored daily, weekly and monthly backups using Symantec Backup Exec with secure local and offsite tape storage.- Administer user accounts in Active Directory and Exchange 2003.- Managed small business network consisting of SecureComputing Sidewinder & Sonicwall firewalls and managed Netgear switches.- Managed enterprise Kaspersky AV solution. - Deployed, configured and maintained user workstations using VBS scripts, manual application patching and WSUS.

Spanaway, Washington, Us