Zachary Sjoden Email & Phone Number

Tacoma, WA, US

Santa Clara, California, US

Houston, TX, US

- Currently work fully remotely, utilizing multiple desktop and web based tools to collaborate with both team members and customers.- Project management with multiple internal teams, external customers, vendors, and partners.- Listen to and consult with customers to discover current business needs and requirements, desired project goals, and outcomes..

- Responsible for network and server systems environment for Pre-K through grade 12 school, supporting over 600 students and approximately 230 staff on campus.- Work with staff over email, phone, and in person to resolve complex issues.- Assist helpdesk technicians with escalated incidents and during times of heavy workload.- Manage level 2 and level 3.

US

- Work as part of the Network Team in the IT Department supporting over 1000 staff members and 7000 students across 18 locations.- Support district staff in resolving issues onsite, via remote access, email and telephone. Track issues from initial report to resolution with ManageEngine ServiceDesk Plus.- Coordinate IT related projects, including design.

US

Tacoma, Washington, US

- Assisted Engineers in troubleshooting network and systems issues at client locations, remotely and onsite.- Partnered with client IT and management staff in setting and achieving technology goals. - Supported client employees with hardware and software issues onsite, remotely with Continuum RMM and over the phone. Tracked issues and updated clients.

Tacoma, WA, US

- Along with the Network Administrator, managed technology infrastructure and end user equipment in a HIPAA compliant environment.- Monitored daily, weekly and monthly backups using Symantec Backup Exec with secure local and offsite tape storage.- Administer user accounts in Active Directory and Exchange 2003.- Managed small business network consisting of.

Spanaway, Washington, US