Zack Smartt Email & Phone Number

Dalton, Georgia

In this role, I supervise a sales team that consists of 6 sales representatives, who in turn support approximately 750 retailers within 13 counties in Northwest Georgia. I also manage the district claims office in Dalton, GA, which has an office supervisor and 2 office assistants, where we process claims for all winners over $600. Overall, the district is responsible for over $350 million in annual sales and contributes over $75 million each year to the Georgia Department of Education.

Dalton, Georgia

I support an existing base of retailers in Northwest Georgia while also working to recruit and expand the GLC footprint within my territory of responsibility.The most rewarding part of my job is knowing that the work I perform on a daily basis is helping to increase the contributions GLC makes towards education in the State of Georgia. Since being blessed with a position within this impressive organization, the Georgia Lottery has contributed over $1 BILLION towards educating the youth of our state... each and every year.The impact this organization has on the overall economy and the future of Georgia is impossible to fully measure and I am extremely proud and thankful to be a part of this great company.

Chattanooga, Tennessee Area

This is a tough job to summarize... there's just a multitude of responsibilities.I support the sales teams in my home territory of East Tennessee (3 teams, 14 reps) with their day-to-day operational needs. A lot of focus goes on Salesforce.com or SF1 (Salesforce Mobile) and training the reps on sales funnels, submitting partner leads, viewing reports and dashboards, and more. Other support can include customer profile builds/maintenance, customer contract generation/implementation, and really any revenue-impacting scenario that could possibly come up where research, clarification, confirmation, verification, testing, troubleshooting, and/or escalation is necessary. Once I'm involved in the situation, I own it until resolution. On a regional level, I am 1 of 3 primary contacts for all point-of-sale system (OMNI, My Business, VEC) issues, concerns, or escalations for the 202 B2B employees (126 sales, 42 support, 34 leadership). After working with numerous internal teams (Customer Service, Credit, Fraud, Warehouse, Inventory, etc) to solve the problem, I then help South Area by testing system enhancements in order to prevent a repeat. A few more of my other regional roles include being the primary contact for all fraud cases/escalations (when our customers' identities are stolen) in the region, M2M pricing and systematic functionality, and inventory transfers and reservations. From a training perspective, I attend numerous conference calls to train sales and support teams on tips and tricks in all B2B systems. I reinforce this training with my own "How-To" documents walking users through numerous processes.Each Friday, I create and send the B2B Channel a condensed Regional Newsletter with the Hot Topics of week. Topics include system issues/workarounds, promo/inventory updates, device/accessory updates, and much more. This newsletter helps filter the noise and drive the B2B goals and initiatives.View job related photos on the desktop site!!

Chattanooga, Tennessee Area

The most rewarding part of my career with Verizon, without a doubt, has been my involvement with the Verizon Emergency Disaster Relief Team. In the event of a natural disaster, Sales Operations was called upon to step up. Unfortunately, due to the crazy weather over the past decade or so in South, I've seen too many of these scenarios. In most cases, Verizon is onsite, setup, and helping storm victims hours/days before FEMA even arrives.In this role, I worked with community leaders to bring in supplies and establish Cell Phone Charging Stations so citizens of the community could charge their wireless devices (regardless of who provided their service) while power was still out across the city. On the other side of the issue, we worked with the Network Team with reported outages. We provided cold drinks, snacks, and, in some cases, even gave free devices to those without any communications at all. I worked with Costco to keep a steady stream of supplies coming to the relief site while working with Verizon Finance to keep the expenses coveredAfter the tornado destroyed my hometown of Ringgold, GA, and killing 8 citizens, I organized and delivered full support onsite within 24 hours of first speaking with community leaders and law enforcement (law enforcement had the city on lock down). To be able to help those in need in my own hometown was an awesome experience... one that I'm very thankful to Verizon for. As I previously mentioned, this is the most rewarding part of my time with Sales Operations.During my time with Sales Operations, I've had the honor to work with 4 communities... - Apr 2006 - Gallatin, TN - Tornado - Feb 2008 - LaFayette, TN - Tornado - May 2010 - Nashville, TN - Flood - Apr 2011 - Ringgold, GA - TornadoView job related photos on the desktop site!!

Greater Nashville Area

In my first position on the B2B side of the house, I managed a team of 9 On-Site Technicians and our fleet of company vehicles based throughout the Carolinas/Tennessee Region.Our primary focus was to facilitate the equipment deployments the sales teams set up for their business customers. In this capacity, we deployed tens of thousands of individual handsets, which allowed the sales reps more time to be out selling. We also supported the Retail Channel by installing all Hands-Free Car Kits sold by the sales reps in the stores (prior to Bluetooth Car Kit technology). As the manager, I worked directly with the sales rep, customer, and my technician to ensure a smooth deployment and positive customer experience.The team's performance on our key metrics were presented to leadership once per quarter in the form of a Regional Review deck that I would compile. I provided individual and team coaching in areas that required improvement while also providing career training and job shadowing with those technicians wanting to further their careers at Verizon. Another of my responsibilities was maintain the fleet of company vehicles used by the team (7 SUVs, 3 Vans), which included keeping the registration and insurance documents current as well as ensuring that all drivers had valid fuel and maintenance credit cards.View job related photos on the desktop site!!

Greater Nashville Area

My primary responsibility in this role, like my previous position, was the performance of the Service Departments within retail locations in my territory... but there was much more layered on.Our initiatives and goals remained the same, but one major difference in this job from my previous role was that the technicians now reported to the store managers. I still facilitated all technical training for customer service reps and technicians within my retail locations and built those training materials from scratch as well. As in my previous role, this training documents also became the region standard.Another job duty was Device Testing and lots of it. I tested over 80 new devices and/or software versions directly from the manufacturer in an effort to catch glitches prior to public launch. This testing also determined if the device/software would be launched on the Verizon network at all. With the arrival of Bluetooth, some accessories were tested as well.As always with Sales Operations, a few public events and marketing responsibilities can often be tossed onto your plate depending on the market you support. The public events included the "Backyard BBQ with Keith Urban" Contest and the "Meet The Fray" Autograph Session. With Nashville being the Music City, there was a heavy Verizon presence in the music business. I had the chance to work with CMT producers and celebrity agents for a very different type of work experience. On the marketing side, I worked closely with radio disc-jockeys who were under contract to advertise Verizon products and services "on air" throughout the day. I executed the contracts and ensured that the DJs had all the equipment they needed as well as handle any questions they may have had. The "Jeff Gordon Racing School," which was sponsored by Verizon, was another great opportunity to be involved with. I learned a great deal through my experience with these events and projects.View job related photos on the desktop site!!

Greater Nashville Area

This was my first position within the Sales Operations organization... and I had no idea how much I was about to learn and how much it was going to change my life!I relocated to Nashville from Chattanooga to take over the North Nashville territory that included 10 stores that stretched from as far east as Crossville, TN, to Hopkinsville, KY on the west side, and down to Hermitage, TN in the middle of Nashville.Within these retail stores, I had a total of 36 technicians that were my direct reports. Our primary goals were service department key metrics such as labor revenue from device repairs, accessory sales, and text packages (back when texts were expensive). I facilitated weekly calls and quarterly meetings to ensure that all of my techs were operating on the same page. The standardization rules and policies that I put in place for my district eventually became the standard for the Car/Tn Region. This fundamental change in how we did business in my service departments led to a much higher customer satisfaction rating while also increasing revenue as much as 800% year-over-year in some locations.Training was critical in this environment. With Verizon continuously increasing the number of models in their device lineup, I had to make sure all my techs knew how to repair each and every model (before phones were made disposable as they are today). This push for more and more training led to me creating the Car/Tn Region's first Retail Technical Training course. I created this course around the time smartphones were being released to the public and 3G data was beginning to pick up steam. This course eventually grew into a 4G class down the road and was taken over by the Verizon Training Team and launched nationwide.View job related photos on the desktop site!!

Chattanooga, Tennessee Area

On November 18th, 2002, I started a new job with Verizon. While I didn't know it at that time, this job would soon become a career.I began as the one and only technician in the Fort Oglethorpe, GA retail location. This retail location only had about 7 or 8 employees when I was hired, so the workload was there waiting for me once I came out of orientation. I learned the job quickly and began knocking out repairs left and right. In the first 6 months, I increased the revenue from repairs by 1100%. This was a trend that I duplicated with every key metric and initiative. My performance led to me presenting my "Best Practices" to the technicians across East Tennessee on our team conference calls each month and helped open doors for advancement.During the time that I could carve out between repairs, I compiled and distributed detailed reports on the device issues, their root causes, and resolutions. The reports became a standard within the district and I began speaking to these reports in more detail on our team conference calls. The entire district of 11 retail locations began boosting their performance across the board. This helped to launch me into Sales Operations... I was soon promoted and became my manager's counterpart.

Education record

Education record