Zac Messinger Email & Phone Number

South San Francisco, California, Us

Colorado Springs, Co, Us

Quantum Metric is empowering a new generation of cross-functional teams, where Product, Marketing, and Engineering work together to discover, analyze, and align on what next project will make the largest impact to their business in real-time. The end product of great analytics is not graphs, charts, and tables. It is insights – insights that empower organizations to make holistic decisions for the business and their customers. As a Director of Customer Success Engineering, I am tasked with owning post-sale customer success engineering efforts for the Western US to drive customer engagement, growth, and retention.• Own and oversee post-sale customer success engineering efforts for the Western US, worth ~25% of company ARR.• Partner with pre-sales & success teams to drive customer engagement, retention and growth.• Directly manage the execution of adoption and risk mitigation strategies for multiple top-10 strategic accounts.

Colorado Springs, Co, Us

• Owned and oversaw post-sale customer success engineering efforts for the Western US. Managed team of 12. • Developed hiring profiles, sourced new partnerships to fill talent pipeline, and standardized interview process through implementing a scoring procedure for consistently measuring candidate technical ability. Lead onboarding of new team members.• Created capacity model used by executive leadership for measuring individual and regional workloads, which impacted hiring & management decisions.• Smoke jumped to help account teams remove blockers and save at-risk accounts.

Colorado Springs, Co, Us

• Supported Fortune 100 customers by equipping their stakeholders with the capabilities to effectively execute their digital strategy, which involved: Understanding each customer’s objectives, defining an implementation plan, configuring the Quantum Metric platform to satisfy their requirements, and driving adoption.• Introduced improvements to the customer onboarding experience through the implementation of repeatable processes and best practices to achieve measurable outcomes.• Contributed best practice content and reusable playbooks to drive customer engagement, maturity, and technical health.

Colorado Springs, Co, Us

• Supported a portfolio of customers by equipping their stakeholders with the capabilities to effectively execute their digital strategy. This involved understanding each client’s objectives, defining an implementation plan, and configuring the Quantum Metric platform to satisfy their requirements.• Developed custom JavaScript functions to capture data analytics and satisfy complex use cases.• Instrumented robust alerting for clients around conversion, coding errors, and network latency using anomaly detection to ensure relevant teams are notified of issues and are able to remediate them and minimize their impact to revenue.

New York, Ny, Us

General Assembly is an educational organization that provides innovative training for lifelong learning and success in the in-demand fields of today’s rapidly changing technological economy. As a Web Development Immersive Instructor Lead, I was tasked with leading a program dedicated to helping novice programmer’s kick-start their careers as full-stack web developers. • Taught 3 cohorts of a 12-week Web Development Immersive course. Topics covered include: Full-stack JavaScript with Node/React/Express/Mongo, authentication with sessions and JSON web tokens, OOP, version control, and providing/consuming RESTful API’s.• Crafted high-level course goals, means of measurement for student progress, and lesson material with product team.• Implemented new curriculum to prioritize current in-demand skills of the LA tech market based on feedback from outcomes team.

Stamford, Ct, Us

Gartner, Inc. is a global research and advisory firm providing insights, advice, and tools for business leaders across the world. As a software developer on the Digital Workplace team, I was tasked with the development of organizational collaboration and productivity tools. • Developed internal content and collaboration tools to support sales, events, research, and consulting business partners.• Managed development and launch of weekly company newsletter to over 14,000 employees via Eloqua (Oracle) in order to strategically align corporate communications. Project scope included close collaboration with multiple BU’s on development of custom responsive templates, A/B testing, creation of business processes, and training on content creation and metric tracking.• Built product comparison tool that allowed associates to compare different product offerings and export results into a CSV for distribution.

Boston, Ma, Us

• Performed SEO research that primarily centered around using Google analyticsto boost blog page views and page placement• Assisted marketing team with creation and execution of metric-driven promotional ideas to boost social media presence

New York, New York, Us

• Elected as project manager of an intern team tasked with developing new sale strategies • Recommended eight ideas to broaden consumer reach, most notably a college targeted FSI• Created News America’s first digital client offer spreadsheet that categorized past and current offers to make it easier for sales representatives to find examples for prospective clients

• Conducted local SEO market research to provide strategic digital solutions to help multi-location SMBs improve organic SEO and build local audience engagement• Prepared PowerPoint presentations and pitched prospective business owners for start-up company specializing in organic local search management and visibility• Performed back end data entry to help optimize local search visibility

Bachelor Of Science (Bs), Business Management, Entrepreneurship

Software Engineering Immersive

Education record

Education record

Education record