Zac Meyer Email & Phone Number

Ann Arbor, Michigan, United States

Ann Arbor, MI

I own and manage the digital channel for the Tax & Accounting Professionals segment of Thomson Reuters. I have the opportunity to define and drive our digital strategy, lead priortization of digital journeys across the end-to-end customer experience, and lead cross-functional agile teams to make it all happen.

Ann Arbor, MI

• Lead digital transformation efforts for our flagship product lines globally, with a view toward reimagining the prospect and customer experience we offer to tax and accounting professionals. I serve as Journey Owner.
• Defined global product, brand, and marketing strategy and coordinated go-to-market plans to launch a new flagship small business accounting cloud software platform in 7 countries; led effective commercialization using.
• Led the re-launch of a personal income tax cloud software platform, using digital, social, and SEM tactics to drive significant increases in ad impressions and click volumes, improvements in site bounce rates and.
• Developed and led executive presentations to C-level and MD-level stakeholders with respect to the organization’s market opportunities, competitive landscape, and capital investment plans and outcomes.
• Initiated and led the first Product Management job rotation program in Thomson Reuters; used a range of hands-on projects and learning programs to expand participants’ strategic perspectives and skill sets.

Ann Arbor, MI

• Drove efforts to certify 300+ call center staff to support UltraTax CS, market-leading tax software for accounting firms, through new-hire training, call evaluations, and knowledge base content management.
• Led numerous cross-functional initiatives, including new-user transition services, customer escalation prevention teams, and a fold-in acquisition team that won 1,400 new accounting firm customers from H&R Block’s.
• Managed 14 call center employees; provided technical support to thousands of accounting professionals.
• Managed a project team that developed customer training content to support $1M in annual revenues.
• Promoted from Product Support Specialist in June 2009.

• Provided phone and e-mail technical support for our software to thousands of tax and accounting professionals.
• Specialized in escalated / high-level resolution for tax and system-related issues.
• Served as a lead author of tax software content for our self-service knowledge base.

• Led collection of $20M+ in revenues from student receivables, gifts, and federal funding.
• Co-led monthly bank reconciliation for 19+ accounts, and managed daily cash deposits and transfers.
• Prepared G/L batch posting reports and journal entries, and coordinated A/R reviews with audit teams.

• Processed University revenue, including all A/R and all donations (restricted and unrestricted).
• Prepared daily G/L posting reports and journal entries.
• Made daily bank deposits for all funds and assisted in monthly bank reconciliations for 15+ accounts.

Mba, Strategy And Entrepreneurship, Candidate For Graduation With High Distinction (Top 10% Of Class)

Media & Culture

Activities and Societies: Developed global cultural awareness during semester-long study abroad program focused on Sociology, Media, and.

Ba, Sociology