Zac Meyer Email & Phone Number

Ann Arbor, Michigan, United States

Ann Arbor, Mi

I own and manage the digital channel for the Tax & Accounting Professionals segment of Thomson Reuters. I have the opportunity to define and drive our digital strategy, lead priortization of digital journeys across the end-to-end customer experience, and lead cross-functional agile teams to make it all happen.

Ann Arbor, Mi

• Lead digital transformation efforts for our flagship product lines globally, with a view toward reimagining the prospect and customer experience we offer to tax and accounting professionals. I serve as Journey Owner (Chief Product Owner) for cross-functional Agile workstreams.• Defined global product, brand, and marketing strategy and coordinated go-to-market plans to launch a new flagship small business accounting cloud software platform in 7 countries; led effective commercialization using unique channel strategies, lean innovation, and influence of cross-BU teams.• Led the re-launch of a personal income tax cloud software platform, using digital, social, and SEM tactics to drive significant increases in ad impressions and click volumes, improvements in site bounce rates and social platform engagement; increased YOY revenues by 57% and paid customer units by 56%.• Developed and led executive presentations to C-level and MD-level stakeholders with respect to the organization’s market opportunities, competitive landscape, and capital investment plans and outcomes.• Initiated and led the first Product Management job rotation program in Thomson Reuters; used a range of hands-on projects and learning programs to expand participants’ strategic perspectives and skill sets.

Ann Arbor, Mi

• Drove efforts to certify 300+ call center staff to support UltraTax CS, market-leading tax software for accounting firms, through new-hire training, call evaluations, and knowledge base content management.• Led numerous cross-functional initiatives, including new-user transition services, customer escalation prevention teams, and a fold-in acquisition team that won 1,400 new accounting firm customers from H&R Block’s RedGear software business, resulting in $20M in recurring revenues and a 200 BPS increase in market share.• Managed 14 call center employees; provided technical support to thousands of accounting professionals.• Managed a project team that developed customer training content to support $1M in annual revenues.• Promoted from Product Support Specialist in June 2009.

• Provided phone and e-mail technical support for our software to thousands of tax and accounting professionals.• Specialized in escalated / high-level resolution for tax and system-related issues.• Served as a lead author of tax software content for our self-service knowledge base.

• Led collection of $20M+ in revenues from student receivables, gifts, and federal funding.• Co-led monthly bank reconciliation for 19+ accounts, and managed daily cash deposits and transfers.• Prepared G/L batch posting reports and journal entries, and coordinated A/R reviews with audit teams.

• Processed University revenue, including all A/R and all donations (restricted and unrestricted).• Prepared daily G/L posting reports and journal entries.• Made daily bank deposits for all funds and assisted in monthly bank reconciliations for 15+ accounts.

Mba, Strategy And Entrepreneurship, Candidate For Graduation With High Distinction (Top 10% Of Class)

Media & Culture

Activities and Societies: Developed global cultural awareness during semester-long study abroad program focused on Sociology, Media.

Ba, Sociology