Zac R. Cooper Email & Phone Number

Greater St. Louis Area

Sell and manage financing programs to meet the needs of customers nationwide; report to company President for a national finance company providing equipment and project financing for companies of all sizes.• Develop and implement sales plans, build programs, and execute consultative sales processes to achieve target goals for equipment finance and leasing options with manufacturers, vendors, distributors, dealers, and end-users.• Identify, cold call, prospect, and qualify leads; develop programs which deliver sales solutions and ultimately customer satisfaction; launch and negotiate contracts, and close deals for turnover to Underwriters to fund the transactions.• Cultivate and manage relationships with CFO’s, Controllers, and Business Owners establishing an entrepreneurial and laser-focus on their business goals to deliver sales and finance innovations for capital equipment.• Collaborate with customers to achieve enduring results; drive growth in top-line revenue, enhance sales force productivity, enable environments in financial performance, and accelerate bottom-line efficiencies in net income.• Consistently meet monthly quotas; on pace to achieve an annual transaction sales quota of $4 million, and the achievement of 3 targeted vendor/manufacturer programs annually after only 2 years in position.• Utilize TValue, and Salesforce CRM platform to track account contacts and status of sales proposals. • Design and implement private label and co-branded programs, working in partnership with equipment vendors to create a seamless connection with customers on lease/finance opportunities.

Greater St. Louis Area

Promoted to manage, develop, motivate, and evaluate a team of 25 “work-from-home” Reservation Sales Representatives (RSR).• Provided leadership and direction to the team handling inbound calls, assisting customers with domestic and international reservation sales, and addressing all customer inquiries for Enterprise Rent-A-Car, Alamo Rent-A-Car, and National Car Rental.• Remotely mentored, developed, managed, and evaluated performance of the individual RSRs located in 18 states to ensure that expectations were exceeded for every customer, and that all company goals and objectives were achieved.• Conducted new hire, sales, retention, and customer service training to enable RSRs to maximize revenue by understanding customer needs, selling-in benefits, overcoming objections, offering alternatives, and upselling options and insurance.• Coached the team to generate the highest annual sales ($12 million) out of 30 teams department-wide for fiscal 2014; achieved highest retention rate at 80% (vs. 65% average), and highest in customer satisfaction at 88%.• Recognized as a top performer with “Exceeds” rating, and three consecutive Excellent Achievement Awards for exceptional performance (2012, 2013, 2014); excelled at motivating the team remotely toward goal achievement.• Led team to achieve better-than-average sales capture rate, and trained team on tips to achieve high sales closure rate.• Utilized critical thinking, problem solving, and organization skills to manage heavy work load, and handle customer and employee concerns to satisfactory resolution; evaluated, analyzed and developed solutions to a variety of complex problems.

Greater St. Louis Area

Recruited into Management Training Program and promoted to assist in management of customer service initiatives.• Gained experience and built skill set in all aspects of the business, including customer service, sales & marketing, finance, and operations: communicated with, influenced, and built relationships with all types of customers, partners, and co-workers.• Learned day-to-day operational responsibilities with a focus on strengthening management skills to improve productivity, revenue, and customer satisfaction scores.• Completed the top-rated management training and development roadmap with a focus on sales and customer service.