Zac S. Roberts Email and Phone Number
Performance-driven.Technically-minded. Customer focused.I have always been renowned for my ability to produce best-in-company results on a consistent basis whilst ensuring that customer satisfaction remains at the heart of everything I do. This being a skill that I feel can not be regarded highly enough - and I have proven through my performance just how key that customer relationship is.I have spent a lot of time researching the art of Sales, Client Rapport & Business Management - Aiming to understand just how to get the results i'm aspiring to reach with no academic support & I feel this truly has been demonstrated thus far in my career. More importantly, taking the idea of building valuable rapport and transferring that across to being a key part of Management at all levels whilst enabling & motivating those around me and working under me to achieve incredible results that I know they're capable of. Vodafone Outstanding Customer Feedback Performance Award 2014Vodafone Outstanding Performance Award 2014Vodafone Senior Staff Member Vodafone Retail Business AdvisorVodafone Regional Business Head (Sussex)Vodafone Deputy Divisional Business Head (Role ceased) (Greater London, Sussex & Kent)Vodafone 'million pound advisor' for producing over £1m gross profit in 12 monthsCreated B2B training documents that are now store-standard across the UKCreated concise sales packs to improve both B2C & B2B performance across the board Focus Group record for volume of divisional leads generated in one weekFocus Group record for volume of divisional leads generated in one monthGenerated over £55,000 Gross Profit in a 9-month periodKey part in implementation of divisional campaigns and their synergy with in house CRMKey part of training and developing both existing colleagues and new starters
Willsmer Wagg Ltd
View- Website:
- willsmerwagg.com
- Employees:
- 11
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Account ManagerWillsmer Wagg Ltd Jun 2016 - PresentWorthing, West Sussex
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Business Solutions AnalystFocus Group (Uk) Mar 2015 - May 2016Southwick, SussexAt Focus I am responsible for the acquisition of new business across all divisions within the organisation being: Telecommunications, Mobiles, Network Connectivity, Energy, Digital Media and I.T Services. This is carried out through a mixture of cold calling and warm calling potential new clients and preexisting Focus clients. My personal strengths that allow me to excel in this environment are extensive product knowledge and the capability of encapsulating new information and being able to both confidently and fluently communicate this back to a whole host of clientele. Along with my attuned ability to consistently develop critical rapport. I have a great ability to be able to relate to customers, understand their real needs and offer a consultative conversation outlining the potential opportunities they have that would benefit them in both cost and service. I've had some great successes in my short time at Focus through winning company-wide points based incentives and finishing top of the company in for volume of divisional leads generated. Now also holding the company record for volume of leads generated in 1 week and also 1 month. I now also work alongside Ian Stokes being his tele-account manager for our Wales and North West division having already seen huge success and successfully aquiring an appointment with a blue-chip company based in Wales. I plan to continue at this rate and see much larger successes in the near future. -
Regional Business HeadVodafone Apr 2013 - Mar 2015SussexI was responsible for managing and monitoring the B2B performance on both the highest targetted and highest performing region in the country with a GP target of over £1.5million pcm of which we regularly exceeded. I have an acute ability to motivate a mass audience via my paramount communication skills and unrelenting passion for both my personal success, my colleagues success and the success of my employer. This being something that is more than evident in the immense performance increase seen under my guidance. I was responsible for proactively seeking innovative methods of motivation I.e incentives & successful methods of cross-selling, up-selling and multi-selling a whole magnitude of products and services and, in turn, gross profit whils't ensuring customer satisfaction remained the ultimate factor. I put together training/welcoming packs for advisors across Sussex which became store standard documents. I set coaching plans for under-performing stores/advisors, and then ensured that relevant training processes were followed to ensure performance increase.Regional KPIs were all regulary discussed across the division with Regional Managers and Store Managers from all across Greater London, Sussex and Kent seeking my advice. I then became the Deputy Divisional Business Head and was co-responsible for nearly 400 stores performance worth over £50m pcm and we ensured we became the highest indexing division in the UK.At a customer facing advisor level, I was one of the highest performing sellers in Sussex within weeks of joining the business and regularly finished in the top 1-3 for GP generated. My customer feedback ratings has regularly ranked in the top 10 in the country with over 4000 advisors in the UK.
Zac S. Roberts Skills
Zac S. Roberts Education Details
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Northbrook College SussexDigital Communication And Media/Multimedia -
Chatsmore Catholic High SchoolEnglish Language And Literature, General
Frequently Asked Questions about Zac S. Roberts
What company does Zac S. Roberts work for?
Zac S. Roberts works for Willsmer Wagg Ltd
What is Zac S. Roberts's role at the current company?
Zac S. Roberts's current role is | Technically-minded Account Manager | Enabling innovative and efficient merchandise & corporate gift solutions |.
What schools did Zac S. Roberts attend?
Zac S. Roberts attended Northbrook College Sussex, Chatsmore Catholic High School.
What are some of Zac S. Roberts's interests?
Zac S. Roberts has interest in English Language, Commercial Photography, Application/web Development, Seo Implementation, Fine Food, New Technologies, Children, Motivational Seminars, Travelling, Business Development.
What skills is Zac S. Roberts known for?
Zac S. Roberts has skills like Telecommunications, New Business Development, Direct Sales, Sales, Solution Selling, Customer Service, Business Development, Management, Mobile Devices, Microsoft Office, B2b, Telephony.
Who are Zac S. Roberts's colleagues?
Zac S. Roberts's colleagues are Diah Suryaman, David Lines, Rachel M., Mary Mckenna, Louise Sprinks, Rebecca Gregory, Tonya James.
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