Zachary Sweet Email & Phone Number

• Provide exceptional IT support and hardware management by resolving tickets asynchronously across a global team, while training and mentoring Associate Engineers to elevate team performance and efficiency.
• Manage and configure critical applications including Okta Workflows, Atlassian, Slack, Google Workspace, GitHub, Kandji, Apple ABM, Mimecast, Intune, Entra ID, and Cato VPN to streamline corporate IT operations.
• Develop and implement API-driven automations using Postman to improve efficiency for bulk user and group management tasks, reducing manual effort.
• Enabled GitHub Team sync integration for the organization, enhancing team and repository access management in alignment with company standards.
• Optimized hardware vendor partnerships, improving device retrieval times by 20%, enabling faster deployment for global teams.
• Onboarded 15+ applications to Okta for SSO using SAML and SWA, enhancing user experience and improving access security.

FR

Mentor 4 aspiring IT Support students. Weekly meetings with student to stay on track.Projects are practical and force students to take what they learn and use it for a real scenario.Talk through work related issues on the job and guide on how best to solve them next time.

Beaverton, OR, US

Copenhagen, DK

• Contracted to Nike retail to support tech ops team on new store openings.
• Developed strong client relationships with the retail stakeholders. Become familiar with the client’svision, business strategy and understand their rhythm of the business, organization, andperformance measures
• Facilitate communication between multiple vendors, including local and virtual team leads withinConstruction, Electrical vendor, Audio/Visual vendor, Marketing, and IT teams
• Deliver projects on schedule, within approved budgets, and meeting or exceeding clientexpectations with efficiency.
• Work with Nike network engineering for ordering/deploying tech stacks/equipment for installationonsite.
• Complete handoffs of budget and purchase orders for both Nike and Vendors to maintain a quickcadence between groups.

Santa Clara, CA, US

Mentor team of 6 IT Support Engineer/Interns. Be an escalation resource for peers. Work close with Security and System's team's to ensure security risks are minimized. Managed Okta, Zoom, Slack, O365, Google Workspace, Local AD, GitHub, ServiceNow, Jira, JAMF, Confluence, Windows Server, AWS Workspaces, PowerShell scripting, Miro, and other SaaS solutions.

Portland, Oregon, US

Maintain, repair and purchase all devices both in Retail and Corporate setting. POS, Conference rooms, Phone system, Camera Servers, Workstations. TCP/IP, DHCP, DNS and Hardware VPN TroubleshootingManaged IT operations across 14 premises, including a marijuana grow facility and company HQManage user accounts on both Local and Cloud Active Directory..

Wokingham, GB

Worked for F1 during the Microsoft Build event. Setup ethernet runs for the entire building at the Orlando convention center.

In charge of instructing staff in setup and tear down of over 200 consoles and monitors. Manage the flow of hundreds of guests an hour through our free play area to ensure the best fan experience possible. Train new staff members in each city on flow, customer experience and specific section roles.Assist in the setup of local game servers with F1 networks..

Redmond, Washington, US

• Small and medium business solutions.
• User, email and domain migrations in Office 365.
• Setup and deploy devices for customers
• Configuring windows autopilot and active directories.
• Influence enterprise by driving utilization of Microsoft Products
• Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.

Redmond, Washington, US

Help clients discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.Ability to assess client support needs when they arrive by listening, and provide solutions to clients stated and unstated needs.Be empathetic toward clients while.

Redmond, Washington, US

Help customers find the product that would fit there needs either for business or personal use. Sales, consultation and education of Microsoft products and related devices such as laptops and Surface.

Cybersecurity And Networking/Database

Software Enginnering, Computer Software Engineering