Provide exceptional IT support and hardware management by resolving tickets asynchronously across a global team, while training and mentoring Associate Engineers to elevate team performance and efficiency.•Manage and configure critical applications including Okta Workflows, Atlassian, Slack, Google Workspace, GitHub, Kandji, Apple ABM, Mimecast, Intune, Entra ID, and Cato VPN to streamline corporate IT operations.•Develop and implement API-driven automations using Postman to improve efficiency for bulk user and group management tasks, reducing manual effort.•Enabled GitHub Team sync integration for the organization, enhancing team and repository access management in alignment with company standards.•Optimized hardware vendor partnerships, improving device retrieval times by 20%, enabling faster deployment for global teams.•Onboarded 15+ applications to Okta for SSO using SAML and SWA, enhancing user experience and improving access security.•Streamlined internal documentation processes by cutting down and consolidating over 50% of outdated Confluence documentation, ensuring team members have access to accurate and up-to-date resources.

Mentor 4 aspiring IT Support students. Weekly meetings with student to stay on track.Projects are practical and force students to take what they learn and use it for a real scenario.Talk through work related issues on the job and guide on how best to solve them next time.

Contracted to Nike retail to support tech ops team on new store openings.• Developed strong client relationships with the retail stakeholders. Become familiar with the client’svision, business strategy and understand their rhythm of the business, organization, andperformance measures• Facilitate communication between multiple vendors, including local and virtual team leads withinConstruction, Electrical vendor, Audio/Visual vendor, Marketing, and IT teams• Deliver projects on schedule, within approved budgets, and meeting or exceeding clientexpectations with efficiency.• Work with Nike network engineering for ordering/deploying tech stacks/equipment for installationonsite.• Complete handoffs of budget and purchase orders for both Nike and Vendors to maintain a quickcadence between groups.• Communicate instillation dates to a multitude of stakeholders to keep store opening timelines.

Mentor team of 6 IT Support Engineer/Interns. Be an escalation resource for peers. Work close with Security and System's team's to ensure security risks are minimized. Managed Okta, Zoom, Slack, O365, Google Workspace, Local AD, GitHub, ServiceNow, Jira, JAMF, Confluence, Windows Server, AWS Workspaces, PowerShell scripting, Miro, and other SaaS solutions for over 3,000+ users across MacOS and Windows devices via remote or in-person support.Manage Security groups for access workflows. Support Mac OS, Windows OS, IOS devices. Asset tracking and configuration for new/terminated employees. Handle queue management and delegate tickets. Solve minimum 10 quality tickets a day. 900 average 3 month close rate.Assisted Slack migration of 300 employees from company acquisition Create better onboarding processes for weekly new hires. Optimize workflows for application approvals and access requests with automation

Maintain, repair and purchase all devices both in Retail and Corporate setting. POS, Conference rooms, Phone system, Camera Servers, Workstations. TCP/IP, DHCP, DNS and Hardware VPN TroubleshootingManaged IT operations across 14 premises, including a marijuana grow facility and company HQManage user accounts on both Local and Cloud Active Directory. Constantly auditing access to secure files and folders. Collaborate on tech issues with contractors and MSP’s. Finding the best possible solution to save the company money and time with currently hardware. Deployed intranet for Retail to Corporate to have a uniformed space for everyone to work in. Ensure continuous integration to new technology increasing business stability. Recommending upgrades to curb unnecessary tickets and calls.

Worked for F1 during the Microsoft Build event. Setup ethernet runs for the entire building at the Orlando convention center.

In charge of instructing staff in setup and tear down of over 200 consoles and monitors. Manage the flow of hundreds of guests an hour through our free play area to ensure the best fan experience possible. Train new staff members in each city on flow, customer experience and specific section roles.Assist in the setup of local game servers with F1 networks. Lead IT support for devices on the floor Design layout for the free play area per location. Assist in running daily Free for all tournaments. Provide world class customer care to attendees to make there experience more memorable.

• Small and medium business solutions.• User, email and domain migrations in Office 365. • Setup and deploy devices for customers• Configuring windows autopilot and active directories.• Influence enterprise by driving utilization of Microsoft Products • Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate. • Identify and relay bugs to engineering teams with detailed analysis.• Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings. Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices. • Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft Retail organization. • Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with our customers.

Help clients discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.Ability to assess client support needs when they arrive by listening, and provide solutions to clients stated and unstated needs.Be empathetic toward clients while diagnosing, repairing, and supporting issues.Provide personal training for new and existing clients, helping them acquire knowledge and skills to build and enhance knowledge of devices and services. Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.Maintain an elite level of product knowledge in all Microsoft retail products, devices and services offerings.Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.Consistently deliver high standards of sales and service, supporting the strategies of Microsoft Collaborate with peers, store leaders, corporate and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated client.

Help customers find the product that would fit there needs either for business or personal use. Sales, consultation and education of Microsoft products and related devices such as laptops and Surface.