Zachariah Tindall Email & Phone Number

Piketon, Ohio, United States

● Developed and implemented risk management strategies to protectinformation and information systems● Ensured compliance with regulatory and non-regulatory securityrequirements including Department of Energy Binding Directives● Enforced information security policies and educated end-users on propersecurity practices● Conducted security and risk assessments using security frameworks such asNIST, RMF, and Common Criteria● Mitigated risks by implementing security controls and testing andevaluating security products● Ensured privacy of data throughout its lifecycle and manage vulnerabilityassessments● Maintained business continuity and disaster recovery plans● Coached and reviewed the work of lower-level technical staff● Communicated with internal and client IT/Cyber project team members andinfluenced team members regarding solution design and process

Piketon, Ohio, United States

● Management of software configuration management● Remediated vulnerabilities identified by Cyber Security personnel● Troubleshooting and root-cause analysis of technical problems● Addressing customer needs by interfacing with vendors and internalresources to find solutions● Coordination with on-site Cybersecurity and Infrastructure teams inacquisition and deployment of new software or hardware solutions● SQL and Access database troubleshooting and support● Web application testing, deployment, and troubleshooting

Lexington, Kentucky Area

● Execution of call center duties such as password resets, light hardwaretroubleshooting, user education● Operate with highly sensitive information requiring a DoD clearance level● Improve on important key areas such as ergonomics, safety, knowledge basemaintenance, and profit/loss optimizations as a part of the PerformanceManagement Team (PMT) utilizing Lean Six Sigma● Administration of GPO as well as user AD and software accounts● Remote installation and management of software for users via SCCM● On-hands hardware troubleshooting and deployment as necessary

Lexington, Kentucky

● Coverage of helpdesk phones if necessary● Completion of any work requiring escalation● Imaging and deploying bank hardware assets● Assisting users with password resets as well as access requests● Constant monitoring of the helpdesk ticket queue, working to eliminatecomplicated tickets sitting in the queue for extended periods● Deployment of a company-wide SSO solution via hardware installs andsoftware/user account support● Travel as required to branch locations

Portsmouth, Ohio

● Professional handling of patient calls● Monitoring patient needs and providing feedback● Constantly ensuring work environment is clean and safe● Assisting ambassadors in daily distribution tasks

Lucasville, Oh 45648

● Troubleshooting hardware issues with desktop, laptop, and server machines● Setup and maintenance of local/network printers and MFDs● Building and maintenance of desktop workstations● Installation of new hardware in existing machines● Setup and management of secure network infrastructures● Implementation of new structured cabling system● Development of business continuity/risk management plans● Create and maintain secure group policy, firewall, and AD DS environments● Establish network and security baselines and run penetration tests/portanalyzers/network scanners in order to harden systems● Stress test resources and rectify any single points of failure

New Boston, Oh 45662

● Opening and closing of the store● Management of employees, day-to-day tasking, and store funds● Ensuring excellent customer service● Keeping customer experience positive● Maintenance of store visual standards