Technical Support Engineer
CurrentProvide full technical support to all Amcods employees. Manage and troubleshoot various complex IT systems. Operations Management: Created trouble tickets for clientele and streamlined effective client services management for resolution. Resolved and escalated incidents both internally and externally with multiple company providers and vendors.Tier 1 Tech Support & Client Services: Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquires.