- Lead the significant expansion of Broadway Community, a vital resource for hundreds of New Yorkers experiencing homelessness, hunger, and poverty.- Strategically expand all agency programs, driving the introduction of new initiatives in case management and employment assistance to address the evolving needs of the community and support individuals in transitioning from crisis to stability.- Increase annual private and institutional donations significantly, effectively managing a growing budget to fund and scale the agency’s operations.- Enhance the agency’s advocacy and influence, establishing Broadway Community as a key player in city-wide initiatives and forging stronger partnerships with local government and nonprofit organizations.- Scale volunteer engagement and staff capacity, leading to a noticeable increase in volunteer participation and managing the growth in staff responsibilities through effective human resources leadership.- Streamline organizational operations, resulting in more efficient service delivery and the capacity to meet the increasing demand for Broadway Community’s services during challenging times, including the COVID-19 pandemic.- Position Broadway Community as a model organization, recognized for its comprehensive and scalable approach to addressing homelessness and poverty, influencing similar efforts across the city.

- Spearheaded the Emergency Shelter Network (ESN) and Mayor Eric Adams' $75 million initiative to establish 50 new shelters within houses of worship for asylum seekers.- Successfully launched the program by opening the first two shelters in the Bronx, each with a capacity of 19 people, ensuring full operational compliance.- Acted as the subject matter expert, cultivating relationships and managing communications with hundreds of prospective houses of worship.- Led daily coordination with key NYC agencies, including HPD, FDNY, DOB, NYCEM, and the Office of Faith-Based and Community Partnerships.- Ensured financial accountability by working closely with the finance department for timely submission of invoices and receipts.- Provided strategic leadership to overcome bureaucratic challenges and meet program milestones efficiently.- Authored a pivotal memo to the Mayor, influencing policy and streamlining the shelter setup process.- Developed the shelter operations manual and trained staff to maintain consistent, high-quality operations across all sites.- Secured and managed vendors for essential services, including mobile showers, meals, and security, ensuring resident well-being.- Led the search and interview process for a permanent director and compliance director, ensuring the selection of top candidates.- Maintained 24/7 on-call availability, demonstrating exceptional leadership during crisis situations and overseeing all aspects of program operations.- Managed these responsibilities full-time while concurrently working full-time at Broadway Community.

- Directed all volunteer operations for Queens’ largest social service agency, mobilizing 1,500 volunteers annually to provide critical support to the agency's food pantries, workforce development initiatives, senior centers, after school programs, and more.- Greatly increased volunteer engagement and morale by organizing monthly agency-wide volunteer meetings, deepening volunteer recognition, publishing monthly newsletters, and administering regular volunteer feedback surveys.- Onboarded an average of 63 new volunteers a month, initiated numerous corporate partnerships, and increased reported agency volunteer hours by 320 percent. - Spearheaded agency’s COVID-19 community vaccination efforts at the beginning of the vaccine rollout. - Supervised a team of over a dozen volunteers who assisted over 2,000 vulnerable Queens residents get inoculated.- Led half a dozen holiday food delivery programs, feeding hundreds of hungry families and socially isolated seniors.- Established a popup clothing boutique providing high-quality clothing to hundreds of families and job-seekers in need.- Organized several life-saving donation drives with the New York Blood Center and the Gift of Life Marrow Registry.

- Revamped agency’s digital case management system, created a new multifaceted intake process, and designed a data collection system (featuring barcoded Guest membership cards) to better inform case management decisions and record agency deliverables.- Drafted new intake forms, terms of service, privacy policy, and HIPAA compliance forms to enhance data collection while ensuring the highest standards of privacy and limiting liability.

- Wrote agency policy to shelter those experiencing homelessness in hotels when shelters are at capacity during extreme weather.- In compliance with the Code of Federal Regulations and local law, helped revise the agency’s Rapid Re-Housing policies.

- ServiceCorps (previously Service Year) was the first corporate-sponsored national service program to empower college graduates to defer their start dates at leading corporations for one year so that they could serve at nonprofits of their choice. CitiGroup, General Electric, and Bloomberg were founding partners.- Led outreach efforts to Fortune 500 companies, the media, and prospective donors. Through cold outreach, secured meetings with the U.S. Secretary of Veterans Affairs, Bob McDonald, and the Co-Founder of Airbnb, Nate Blecharczyk. Initiated contact with the Boston Globe, leading to ServiceCorps coverage on the front page of the Sunday Business Section in September 2016.- Designed surveys, social media content, and fellowship engagement materials.