Customer Service Representative
Current● Surpassed initial onboarding expectations by making 400+ calls within my first 3 weeks of employment. This exceeded previous company standards and created a significant increase in the company’s outreach projections.● Utilized Microsoft Excel to evaluate existing personal productivity by analyzing and tracking previous efficiency reports. Through this, I was able to cross-analyze role requirements with existing metrics to improve overall personal output by 50%● Maintained a Customer Satisfaction Rating of 95% by using numerous de-escalation techniques, prioritizing genuine relationships with clientele, and creating a support-focused environment through each interaction● Trained and equipped other employees with tools to meet company productivity standards through leading personal training sessions, group workshops, and expertise exchanges.