Zaf Barnes Email & Phone Number

Nottingham City, England, United Kingdom

Nottingham City, England, United Kingdom

Nottingham, United Kingdom

Providing support for onsite and off site staff, dealing with all IT queries, ranging from printing to VOIP phones.Duties involve creating and managing new user accounts in AD, exchange 2013 and 3CX phone system, configuring both Android and Apple devices, providing IT induction for new starter's for the company's IT equipment and general use. Checking and ensuring all computers are currently up to date and deploying software through PDQ.Patching in of VOIP phones, computers etc. Preparing new IT equipment for deployment into the company. Managing and configuring printers.

Nottingham, United Kingdom

Current Owner of Tech Buffs providing a computer maintenance and support service to home users and small businessess within the Nottingham area, also aiming to provide a computer training service having passed the PTTLS course.

Providing technical support for the college, from diagnosing and solving problems with the network, installing and setting up new computers to trouble shooting user accounts in Active Directory.

Providing first class technical support via phone, email and remote support, trouble shooting emails, AD accounts such as locked out accounts, password resets, creating global address email groups, logging calls and assigning to the relevant technician, ensuring that all important announcements are sent out by email to all staff through the Mail Administrator account.

Working along side the commercial admin team to provide technical support for the team, double diagnosing service desk calls.

Providing first and some second line support for new roll out of office 2003 and various in house software packages,.

First point of contact, providing both hardware & software support, along with some second line, for desktops, servers and laptops for Lincolnshire schools, Health Authorities and Businesses. I helped administrate NT, 2000, 2003 servers and XP, using remote support tools such as pc anywhere, SMS, Remote Desktop and VNC, dealing with a wide variety of support calls from mailbox to backup problems, permissions for shared resources, MS Office, TCP/IP, LAN/WAN diagnostics, Lotus Notes, Citrix, to printing issues.

I was responsible for administrating the My Property portal for Tesco users.

I was providing a first-class helpdesk service through receiving and resolving hardware and software problems over the telephone for a variety of computers.

Responsibilities included accurately entering customer details onto a bespoke system, Recording Proof of Deliveries from drivers, taking bookings and enquiries from customers over the phone and via email, ensuring consignments were being sent out to their correct destination..