My contributions to this job not only secured good internal audit and compliance ratings but also retained it for multiple times. Achieved excellence in customer satisfaction that resulted in getting best service quality ratings and also cross-sell procured a solid deposit base. Core Responsibilities
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾* Ensure effective customer due diligence while establishing new business relationships as per AML/CFT regulations.* Independently handled annual Audit as backup of manager operations and achieved good category. * Ensure that accruals and income are correctly booked.* Monitor income & expense variations of the department.* Liaise with business units for early resolution of the exceptions.* Direct supervision of all financial transactions, compliance to regulatory requirements and bank's policies & procedures in all branch activities such as Dormant account reactivation, Cheque books handling, Stop Payment, Lockers services, Term/Fix deposit, Deceased account handling.* Manage the work process to ensure quality standards are met and within turnaround time.* Be fully conversant with the Know your customer/AML/CFT regulations in order to track & report suspicious transactions to ‘Anti-Money Laundering unit’.* Furnish accurate MIS reports to HO and foreign exchange returns to SBP.* To ensure opening of accounts in accordance with guidelines provided by SBP.* Ensure that customer signatures are captured/amended on a daily basis in order to mitigate risks.* Ensure that Zakat and other government taxes are correctly deducted.* Ensure that all SBP, HO and other regulatory reports are sent before due dates.* Handle customer queries and ensure complaints are addressed promptly and within service standards.* Interact with operations and business groups to resolve customer credit issues and acquire approvals as necessary.* Identify training needs of staff and exercise rotation policy within the department.

As CSO alongside the team made it possible to better the audit ratings and excellent service quality standards made the branch be recognized by walkin customers that helped building the CASA base.Core Responsibilities
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾* Account opening as per SOP.* Focal person and a point of 1st contact for customers and walk-in clients.* Responsible for processing customer requests related to account maintenance, change/update address, mandate addition / deletion.* Responsible for scanning customer signatures and instructions in the system.* Custodian of ATM cards and maintain proper record.* To control the operation of Cheque books, Lockers issuance and to ensure service standard are met.* Ensure that relevant vouchers are compiled properly.* To deal customer queries and be the information desk.* Ensure quick & effective problem resolution for customers and handle all customer related queries, problems and ensure high scores in quality and service measures.* Any other assignment given by the branch management.

Recruiter, Web researcher, Social media marketing and search engine optimization consultant and also a virtual setup working for delivering and fulfilling the Recruitment & Staffing needs of clients via social media channels.

Working on a no. of projects for Managing Social Channels and platforms of communication.

Recruiter, Database management and information dissemination for rules and regulations, policies and procedures.

For the partial fulfillment of course-work, I did an internship in Askari Bank Limited and was rotated to all the departments to gain exposure on the practical side.