Zafar Naqeeb Email & Phone Number

Rawalpindi, Pk

Rawalpindi, Punjab, Pakistan

As the CTO at MAC BPO, a leading BPO call center, I lead the strategic direction and implementation of technology initiatives that enhance business efficiency and customer service. My key responsibilities include:Technology Strategy: Developing and executing a technology roadmap aligned with company goals and client needs.Digital Transformation: Modernizing legacy systems with cloud solutions and integrating AI for optimized call routing and customer interactions.Cybersecurity: Implementing advanced security measures to protect client data and ensure regulatory compliance.Process Automation: Introducing RPA to streamline tasks, reduce errors, and improve efficiency, significantly cutting costs.Customer Experience: Deploying CRM and omnichannel solutions for seamless, personalized customer interactions, using data analytics to tailor services.Infrastructure Management: Overseeing IT infrastructure to ensure maximum uptime and reliability, applying best practices for network and data management.Team Leadership: Building and leading a high-performing IT team, fostering innovation, collaboration, and continuous improvement.Vendor & Stakeholder Collaboration: Managing relationships with technology vendors and collaborating with stakeholders to deliver successful projects.In my role, I drive innovation and excellence, positioning MAC BPO as a technology leader in the BPO industry. Our focus on leveraging cutting-edge technologies ensures superior client service and maintains our competitive edge.

Punjab, Pakistan

Rawalpindi, Punjab, Pakistan

Facilitate IT enterprise architecture across the organization's enterprise transformation programs.Lead functional and technical support for the implementation of software applications and enhancements.Review and assess infrastructure design, testing, and deployment needs to identify project requirements and costs.Interview, hire, train staff, lead performance reviews, and offer constructive feedback.

Texas, United States

As a Data Miner and Web Scraper, I played a pivotal role in gathering, analyzing, and interpreting vast amounts of data from various online sources. My responsibilities included:Developing custom Python scripts and utilizing web scraping frameworks such as BeautifulSoup and Scrapy to extract structured data from websites efficiently.Collaborating with cross-functional teams to identify data requirements and optimize scraping strategies to meet specific project objectives.Leveraging APIs and other data extraction methods to access information from diverse sources, including APIs, JSON, XML, and HTML.Designing and maintaining databases to store and organize the extracted data effectively, ensuring accessibility and scalability.Performing in-depth data analysis and generating actionable insights to support strategic decision-making processes.Throughout my tenure, I demonstrated a strong aptitude for problem-solving and a keen attention to detail, consistently delivering high-quality results within tight deadlines. My Python programming and web scraping expertise contributed to data-driven initiatives, driving business growth and enhancing decision-making capabilities.

Tennessee, United States

Tested and deployed scalable and highly available software products using Web-Scraping & Testing (Python Selenium, GitHub, Jenkins).Domain Administration (0365 Admin, MS Teams, Azure AD, MS AD).Server Administration (Development and management of Physical & Virtual, Windows & Linux Servers, iDRAC, Hyper-V & Virtual Box, Failover, Network, and Cluster Storages).Backup & Monitoring (Deployment and Management of Barracuda Backups, Solar Winds & site 24/7 Alert Systems, etc. Jira, Manage Engine, Ubiquity Network Management Service, Ruckus Zone Director, Five-9, and GitHub Administration.

Islamabad, Islāmābād, Pakistan

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.Identified procedure or process changes required to improve performance and productivity.

Master Of Architecture - March, Business, Management, Marketing, And Related Support Services, Aaa+

Activities and Societies: There are three recreation centers on campus, namely the Chuang Yuet Ming Recreation Center, the Fong Shu Chuen.

Bachelor Of Science - Bs, Computer Science