Zafar Rasheed Rasheed Email & Phone Number

Karachi Division, Sindh, Pakistan

Oversee the operations functions of the Lodges(Club), as per the Organizational chart. Hold regular briefings and meetings with all head of departments. Ensure full compliance to Gymkhana Lodges operating controls, SOP’s, policies, procedures and service standards. Lead all key property issues including capital projects, customer service and refurbishment. Handling complaints, and oversee the service recovery procedures. Responsible for the preparation, presentation and subsequent achievement of the Gymkhana annual Operating Budget, Marketing & Sales Plan and Capital Budget. Manage on-going profitability of the Gymkhana, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the Gymkhana and management. Deliver Gymkhana budget goals and set other short and long term strategic goals for the property. Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the Gymkhana business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and Gymkhana revenue through innovative sales practices and yield management programs. Prepare a monthly financial reporting for the Club President and stake holders. Draw up plans and budget (revenues, costs, etc.) for the Club President and M.C Members. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services. Act as a final decision maker in hiring a key staffs. Coordination with HOD's for the execution of all activities and functions.

Karāchi, Sindh, Pakistan

Fully responsible for all aspects of all departments. Support and work with all Head of Departments in all aspects of running this hotel. Ensure the premises are in operative condition as per category of the unit to receive & serve the guests. Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM. Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required. Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc). Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef. Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase. Inspecting all departments for SOP implementation. Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture. Monitor the co-ordination between all departments for smooth & efficient operations. Assessing and reviewing customer satisfaction and service recovery process. Meet all dept. heads to review & train the staff to upkeep the human capital. Identifying staff learning needs and assisting with development Providing timely and constructive feedback to all direct reports as and when required either formally or informally. Conduct weekly / Daily meeting with marketing people for inquiry & follow up & conversion to grow up the business.

Karāchi, Sindh, Pakistan

Maintain hospital premises clean, orderly & hygienic.Round the clock supervision & direction of schedule activities.Establish and maintain procedures to ensure standard of quality.Schedule project work, washing , scrubbing windows, carpets, waxing floors .Pour a hospital approved disinfectant solution on the floor.Maintain Fumigation schedule.Supervises all housekeeping employees, hires new employees as needed.Recruit and train new employees.Check on the work of these employees occasionally and observes the reportmade by supervisor.Approves all supply requisition.Assist Purchase department in selecting suppliers fir items related toHousekeeping.Plan, control and Supervise Horticultural activitiesAttending and resolve patients complaints.Coordinating the preventive maintenance schedule of rooms, OT, MICU and publicarea with maintenance department.

Karāchi, Sindh, Pakistan

To create warm and welcoming atmosphere that encourage guest, to return, and torecommend the lodging facilities to others. Providing & ensure the highest quality accommodations and services. To promote promotional and marketing plans to increase business revenue. Create a favorable image of the property in front of guestTo prepare budgets and revenue projections for upper Management review andfeedback. To provide smooth & understandable guidelines for co workers to get the maximumperformance. Motivate & encourage the team members in front of upper management for theirpersonal growth. To provide optimum guest relations concurrent with managing and supervisingdepartmental manager & staff members.To create inspiration in staff to put customers needs first and consistently display aprofessional and friendly attitude. To prioritize and delegates job to maintain smooth daily operations. To show proficiency in conflict resolution to resolve guest issues. To perform guest relations skills in promoting the business to the community. To dress sharply and professionally to present the best image of the hotel to thepublic. To spent time exploring different areas of the hotel to ensure quality standards arebeing met, with the reminder of workday spent on administrative tasks. Overseeing the healthy and safety regulations in the hotel and addressing problems,as they arise. Dealing with visitor queries and complaints as and when required. Maintaining a constant physical presence in public areas, especially during busyexhibitions and at weekends. To perform as flexible, reliable and conscientious approach to work, effectively aspart of a team. To show ability of communication for work and liaise with a number of departmentsin the hotel. Performed duties of MOD on every Sunday.

Karāchi, Sindh, Pakistan

Report directly to the General Manager/EAM, & FOM on all pertinent mattersaffecting guest satisfaction. Monitors guest relations personnel to ensure maximum guest satisfaction throughpersonal recognition and prompt cordial attention from arrival through departure. Monitors guest relations personnel t SCC member, repeat guests and other VIP’sreceive special recognition and service. Escort VIP guests to their rooms. Attend telephone calls promptly, politically and courteously following the telephonehandling manners given by the Hotel rules. Courteously providers all necessaryinformation. Checks on personal hygiene grooming & body language of the reporting staff. Establishes and maintains effective employee relations. Assists in identifying training needs, develops formal training plans and implementstraining sessions for guest contact personnel. Oversees and maintains efficient repeat guest history system.Promotes inter hotel sales and in-house facilities. Checks VIP rooms for amenities and placed welcome letters for guests. Performs such functions as to include but not be limited. Invitations to regular guest and long-staying guest telephone contact. Attending to special requests by guest. Developing and implementing guest telephone guest telephone contact. Informs senior management of special guest related problems. Handling guest complaints and refers them as necessary. Follows up on correctiveaction. Schedules and attends VIP guest cocktail parties. Reviews various reports generated on a timely basis. Performs related duties and special projects as assigned. Relive Duty Manager in once a week. Performed duties as a MOD twice in a month.

Karachi Division, Sindh, Pakistan

To create warm and welcoming atmosphere that encourage guest, to return, and torecommend the lodging facilities to others. Providing & ensure the highest quality accommodations and services. To promote promotional and marketing plans to increase business revenue. Create a favorable image of the property in front of guest To prepare budgets and revenue projections for upper Management review andfeed back. To provide smooth & understandable guidelines for co workers to get the maximumperformance. Motivate & encourage the team members in front of upper management for theirpersonal growth. To provide optimum guest relations concurrent with managing and supervisingdepartmental manager & staff members. To create inspiration in staff to put customers needs first and consistently display aprofessional and friendly attitude. To prioritize and delegates job to maintain smooth daily operations. To show proficiency in conflict resolution to resolve guest issues. To perform guest relations skills in promoting the business to the community. To dress sharply and professionally to present the best image of the hotel to thepublic. To spent time exploring different areas of the hotel to ensure quality standards arebeing met, with the reminder of workday spent on administrative tasks. Overseeing the healthy and safety regulations in the hotel and addressingproblems, as they arise. Dealing with visitor queries and complaints as and when required. Maintaining a constant physical presence in public areas, especially during busyexhibitions and at weekends. To perform as flexible, reliable and conscientious approach to work, effectively aspart of a team. To show ability of communication for work and liaise with a number of departmentsin the hotel.

Karāchi, Sindh, Pakistan

Coordinating the tools of quality for the brands groups. Assuring the synergy of the department within the club. Maximize the sale of rooms and other hotel services. To ensure all guests receive a friendly and efficient service in a secureenvironment. General administration, Assign duties to workers and schedule shifts. Monitor staff performance to make sure that company rules and procedures arebeing followed, Interviewing and hiring of new staff. Confer and cooperate with other department Managers to coordinate clubactivities, such as weddings, seminars, conventions etc. Inspect club for cleanliness and exterior. Coach staff on how to do the job and motivate them to finish project. Annual budgets, capital for upgrading the club, business forecast etc.

Karāchi, Sindh, Pakistan

Check-in & check-out, inform guest about services provided. To supervise the porters in the absence of the guest services Manager or Deputy. To provide accurate and timely information to guest to meet and exceed requests. Make guestroom keys for lost/lock-outs. Responsible for systematic understanding and effective presentation of the propertymanagement system. Assistant to front officer Manager in general administration. Performing night Manager tasks. Responsible for running the night audit reports, end of the day with the co-operationof night auditor. To perform any other duties commensurate with the basic aim of the establishmentand objective of this post. Record hotel activities, completes written and computer data reports. Departmental coordination with other sections. Responsible for handling Towers Floor affairs independently and manage the staffstrength. and some time worked as Telephone Operator. Faxes and E-mail handling, official and guests. Crew handling and group handling

Karāchi, Sindh, Pakistan

Responsible for monitoring Hotel activities of hotel during the shifts. Record Hotel activities complete written and computer data reports. Relived the Avari Tower Dubai night auditor. Relieved the Beach Luxury Hotel night auditor and night Manager. Assist the night Manger during the shift. Complete and transmit daily management and accounting reports and supportingdocuments. Transmit credit card batches. Balance and audit for accuracy room revenue, Food & Beverage revenue, cashier’sreports, guest and house accounts and telephone revenue, assisting thepreparation of all reports relevant to daily revenues. To follow all specified procedures to reconcile cashier’s reports with the restaurantsystem each night, researching and posting any unresolved tickets fro the dayshifts. To produce accurate and timely reports and correctly handle all cash transactions

Lahore, Punjab, Pakistan

To implement brand standards of customer servicesTo supervise the sales team in the absence manager or deputyTo arrange orders according to the company’s request’sTo provide accurate and timely information to the corporate sectorTo support the delivery team in the related areas and to assist with teamwork in the store as required time to time speciallyMake market research on the competitorsResponsible for systematic order booking and delivering of productsResponsible to make loyal corporate clients to enhance the sales for the company.