Md.Zahur Alam Ferdous Email & Phone Number

Bangladesh

Sheltech Tower, Panthapath

• Implemented and managed the multiple ERP instances that comprise the company ERPenvironment (development, test, training and production).• Managed ERP users, authorization and profiles and ERP database administration.• Lead and managed the IT infrastructure (Windows Server 2012, DC, AD, DNS, DHCP, DFS,WDS, SCCM, SCOM, File and Printing Service, Clustering, Load balancing, ADFS, MSSQL).• Managed IT infrastructure including LAN, WAN, Wi-Fi, NAS, SAN, Telecommunications• Managed HP, Dell, IBM Servers, Cisco/MikroTik Routers & Switches, Cisco ASA and MikroTik/Sophos Firewalls, Forefront Identity Manager, SonicWall Bandwidth Manager and Riverbed WAN Optimizer, etc• Managed cloud-based applications (Microsoft Office 365, Exchange and SharePoint Online).• Managed Virtualization Systems (VMware vSphere, VDI and Microsoft Hyper-V).• Managed Unified Communications (Cisco, Avaya, Skype for Business), Enterprise BackupSolution (CommVault) and Endpoint AV Protection (McAfee, Symantec).• Managed IP Surveillance Systems, Call Center service, IP based Time Attendance, Access Control and PA System, Video Conferencing System (Skype, Polycom ), Panasonic/Asterisk IP PBX and IP Telephony Services.• Championed information security programs which fostered a culture of security, enforcedsecurity, conducted risk assessments and remediation.

Ena Tower, Panthapath, Dhaka

*Managed Windows 2008 server, Exchange Server and Oracle Database Server.*Managed of IT domains, servers and operations in a mixed Windows/Linux based environment.*Supervised and motivated MIS team to work efficiently.

Dhaka Motijheel

Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

*Design and upgrade system needs for management information and functional operations.*Ensure flawless, timely and effective information inflow and outflow from all concerned departments and management.*Involve personally client site support and service activities especially for disaster recovery and critical issues.

Network setup, Hotel management software implement

*Design and upgrade system needs for management information and functional operations.*Ensure flawless, timely and effective information inflow and outflow from all concerned departments and management.*Involve personally client site support and service activities especially for disaster recovery and critical issues.