Rose Havranek Email & Phone Number

• Collaborate with product and engineering teams to understand product features and translate technical capabilities into customer benefits• Develop and manage marketing collateral, including website content, sales decks, case studies, and whitepapers• Plan and execute product launches• Analyse product performance metrics and customer feedback to inform marketing strategies and product improvements

• Lead the onboarding process by creating and delivering customized training designed for different users' skill levels, roles, and responsibilities. • Serve as a trusted advisor to customers, by understanding their needs, challenges, and goals• Provide ongoing support and guidance to customers as they navigate the adoption process. Address their questions, concerns, and challenges promptly, offering expert advice and troubleshooting assistance to ensure a smooth transition.

• Design and implement process automation solutions with ERP/CRM integration• Work with clients designing and implementing automation solutions for Customer Relationship Management (CRM) software and Enterprise Resource Management (ERP) software• Work closely with the clients to understand their needs, challenges, and goals. Conducted interviews and assessments to gather insights into their current processes, pain points, and expectations.• Perform End-to-End project tasks including: Discovery, Scope, Solution Design, Implementation, User Training and Support. Specializing in document management, business process automation, approval, and integration, in several areas of business including Purchase-to-Pay, Order-to-Cash, and HR. • Collaborate with clients and internal team members to ensure requirements are met in a timely and consistent fashion• Create and implement customized solutions to address client's specific requirements. Solutions include blending automation technologies, workflow configurations, and system integrations that align with business objectives.• Act as primary point of contact for professional services throughout engagement lifecycle, resolving critical issues and liaising with clients to provide seamless implementations.

Schenectady, Ny

• Provided technical support and expert guidance to internal and external teams, maintaining status as trusted subject matter expert.• Onboarded new customers and employees, creating and delivering technical training programs to increase capabilities and adoption rates.• Designed training and certification program, creating courses and training materials to coach users of all levels.• Served as “go-to” subject matter expert on implementation strategy development, leading to specific requests from customer.

Schenectady, Ny

• Collaborated with customers to collect technical and business requirements, leading to seamless discovery, definition, and implementation of ECM solutions.• Served as primary technical point of contact, engaging customers to provide support throughout engagement lifecycle. Educated customers on best practices and established relationships as trusted adviser.

Schenectady, Ny

• Build, coach, mentor and lead a team of technical support advisors• Provide help to team members when needed• Collaborate with other teams to resolve issues• Implement Chat Support system

Schenectady, Ny

• Served in all roles of support team, including multiple levels of tiered support for both partner channel and direct end-users• Provide support via phone, email, chat, and remote connectivity• Utilized call tracking systems to document and escalate tickets/case numbers

Bachelor'S Degree, Computer And Information Sciences, General

Education record