Senior Coupa System Admin
Current• Responsible for day-to-day administration of Coupa, consisting of user administration, release management, and system testing and troubleshooting. • Configuration with building and maintaining user roles, workflows, process forms, and reports, maintaining master data, and other similar tasks. • Create, manage, and document reports and dashboards to provide users with insights into their spending and other key metrics. • Monitor system performance and troubleshoot issues to ensure that the Coupa platform is running smoothly. • Implement new features and updates to keep the Coupa platform up-to-date and secure. • Work with other internal IT staff and external service providers to ensure integration with other systems. • System administration involving user on and offboarding, user access updates, and other administrative tasks as needed. • Troubleshooting of system and integration errors, and building processes. • Collaborate with Procurement, Accounts Payable, Accounting, Treasury, Legal, Compliance and other stakeholders to assess business requirements and propose system solutions • Providing audit support through generating reports, developing documentation, and performing completeness and accuracy checks. • Complete testing during new system implementation projects and regression testing for scheduled system releases. • Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable. • Create and update systems documents, inclusive of architectural design, business requirements, functional design, user manuals, test scripts and training materials. • Conduct training for end users on current and new system features and processes.
