I Lead and drive the Logistics Team strategically while managing International Logistics and transport Partners with a collaborative approach with Internal and external stakeholders. I also manage the Finance of the Logistics operations.Key Achievements• Reduced Logistics related delays from 22% (2021) to 6.7%• Shipped 100% Qty of DPSL without any premium fee/backlog• 100% completion of GTD Assessments of the DPSL Suppliers• Improved the Logistics CI performance from 41% (2021) to 55%.• Developed both import and export SOPs’ as per new dynamic changes in necessities.

Directly managed a team of 03 members who were responsible for US operations. Monitored all Air/Sea operations including quality controls, to ensure transportation services met contract obligations. Served as transportation liaison between all the stakeholders. Oversaw operations, documentation, dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment. Trained and coached staff on new processes.Key Achievements:• Created a company culture initiative, which raised employee satisfaction levels.• Developed feedback or complaints procedures for customers to use and derive improvements for customer satisfaction.• Reduced customer complaints by 30% through escalated grievance resolution procedure

Directly managed a team of 23 members who were responsible for providing services to the global customer services requests of the group, which consisted of agencies in more than 150 countries and seven regional offices in the world. Ensured necessary resources and tools were available around the clock to manage the operations efficiently by having rigorous training, monitoring, and being compliant to provide cost-efficient customer service solutions.Key Achievements:• Guided the team to be the “Team of the Quarter (Q3 2015)” from the whole customer service department in a short span of time after taking the leadership role.• Awarded as the “Best Process Lead/Assistant Manager of the Year 2015” from a whole lot of leaders from the customer service department.• Achieved First ‘Zero Error Week’ in October 2015