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Maintain IT Infrastructure Systems/Network inventoryPlan, procure and deploy new end user devicesManage System/Network user accountsDiagnose, troubleshoot and resolve end users issues Collaboration projects with other business unitsAdminister IT Systems/Network, Cyber Security Services

Parent's Support Group volunteer in Fuchun Secondary School- fund raising committee member- organised and participate family bonding activities - distribute Food from the Heart to the needy students- assist to disseminate information to parents through WhatsApp groups.

End user supports for South East Asia, Australia and New Zealand.Collaboration tech refresh projectsOverseeing day-to-day operationDaily ticketing administrationMaintain inventory of end user devices

- Responsible for direct support of users contacting the Keppel Service Desk for assistance with Incidents as defined in the Incident Management Process and in accordance with the Service Desk Procedures.- Receive calls and emails for end users create Incident tickets, logging all pertinent information.- Provides initial assessment of categorization and prioritization for reported Incidents and provides initial support, targeting a higher level of first contact resolution.- Ensures Incidents are properly escalated and assigned to appropriate support groups.- Provides communication to end users concerning the status of Incidents, Service Requests, and changes.- Perform hierarchical escalation to Service Desk Management and Incident Management.- Maintains ownership of Incidents, ensuring status update and resolution according to SLAs.- Attend and receive all required training.- Provides FCRs to issues that can be resolved at first contact with users.- Provide input to Service Desk Management regarding Continuous Improvement opportunities.

-Remote troubleshooting of desktop and application issues via SCCM tools, -process Infra Service Requests. -Deployment of patches to desktop via SCCM.

- Managing newly on-board client to the Dimension Data, - Managing 7 desktop engineers located in 4 major locations. - Manage and execute ad-hoc reporting requirements- Conduct work load planning, estimating and prioritization- Attend defined monthly and ad-hoc management team meetings- Manage accuracy and timeliness of resource time reporting- Co-ordination and management of team work load- Engage in formal and informal knowledge transfer

- IT Project Coordinator cum Desktop Field Support in Ministry of Social and Family Development. - Engaging with Client with various IT initiatives from MSF and GOVTECH. - Plan, execute and control projects- Update timeline project progress to stakeholders.

IT Field Service engineer supporting 2000 users, including 24 Social Service Offices (SSOs), and 6 other satellite offices.

End User Support at Private Wealth Management, Project Coordinator, IMACs.