Zaheed Majumder Email & Phone Number

Melbourne, Victoria, Australia

 Provide professional and customer focused authoritative and expert technical services, administration, monitoring, maintenance, support, advice and knowledge for provisioning of one or more technologies including O365 and Domino Environment.  Lead the planning, preparation and implementation of complex technical activities.  Undertake technical investigations to resolve complex and specialised technical issues.  Undertake technical implementation of complex and specialised project or initiatives.  Extract, analyse and interpret data to collate and prepare advanced reports in support of decision making, and project delivery.  Resolve and collaborate on issues with team members and other technical teams, and escalate as appropriate to Team Lead, and provide appropriate and timely information and updates to stakeholders regarding progress.  Apply new concepts, and ideas to achieve innovative, efficient and effective delivery of specialist engineering operational and project services.  As a subject matter expert, contribute to operational strategic planning and decision making processes with senior stakeholders.  Participate in and lead continuous improvement activities, including development of technical and process documents.  Provide technical leadership, coaching, and mentoring to other members of the team.  Share knowledge and maintain understanding of applicable technologies by seeking out and participating in professional development programs and activities, including cross-skilling and formal training, and develop written documentation and/or presentations within the group.

Melbourne, Australia

• Undertake complex technical investigations to resolve 3rd level specialist engineering issues and work assignments (incident, problem, change and release) to a high standard and within service level targets.• Provide technical advice on products, issues, improvements and processes and maintain an expert understanding of applicable technologies.• Perform research and analysis to support accurate and technically sound recommendations and undertake approved system testing activities.• Prepare advanced technical reports, operational manuals and documents related to specialist engineering support in accordance with CenITex standards.• Apply new concepts and ideas to achieve innovative, efficient, and effective delivery of specialist engineering support services to internal and external customers.• Ensure accurate resolution history and incident information within CenITex system.• Provide leadership, technical coaching and mentoring to Associate Engineers and Graduates in team.• Perform duties and preventative maintenance to ensure that services provided maintain high levels of availability, performance, security and efficiency.• Perform operational and project activities within CenITex ITIL based service management guidelines and security policies and standards.• Pro-actively participate and perform duties within a rostered arrangement to deliver services in accordance to the CenITex Business Services Catalogue • Pro-actively participate in assigned roles (eg Incident, Problem, Change, Release, Configuration etc) championing and representing the team to management and external stakeholders as required.• Work cooperatively and collaboratively in a team environment with a strong customer focus.

• Design and development of Lotus Notes databases and related template files. Key interfaces include Systems, Operations, and Technical Support to improve databases and management of reports.• Maintain existing Lotus Notes applications. • Assist in the development and maintenance of a Lotus Notes Web environment.• Maintain and develop procedures for ensuring the security and integrity of all databases.• Guarantee the performance, integrity and quality of databases.• Control system capacity for existing requirements, plan for future needs.• Follow and enhance development standards.• Apply project management methodologies to all projects.• Develop business requirements and Lotus Notes programs.

• Assist in the development and maintenance of the Procurement websites and other electronic information initiatives.• Assist in the data migration.• Develop, test and de-bug lotus notes web based applications.• Co-ordinate the testing of websites and assist in the development of test plans. Perform quality assurance and user acceptance testing and content reviews across all sites.• Provide assistance in the development of business and technical requirements for systems projects.• Maintain systems and user documentation accuracy. Ensure users are trained in the use of systems.• Liaise with software developers and the DTF IT Department as required.• Provide help desk support for internal and external clients. • Create, edit, load and proof content for GSG - Procurement websites. Liaise with business owners of content to gather content, and advise on ways to increase content readability and ensure consistency of messages across all channels.

• Play the role of Technical Lead in the Team.• Analysis, Design, Development, and Implementation of new Lotus Notes / Domino databases in both client/web environments with proper unit testing.• Prepare documents like User Requirement Specification, Software Requirement Specification, Technical Specification, Test Script, and User Manual whenever necessary.• Implementation and maintenance of testing plan to assist the development of error free applications.• Participate in Internal Testing as well as User Acceptance Testing. • Upgrade existing Lotus notes/domino applications.• Integrating Lotus Notes based application with different RDBMS like MS SQL Server, ORACLE etc.• Implementing COM, as for example MS Office integration with Lotus Notes in both Notes Client and Web Environment.• Share technical knowledge among the team members and explore different techniques as when required.• Perform Lotus Notes administration tasks including server/client setup, user registration, mail routing, replication, mail archiving etc.• Provide hands-on training to administrators and end users at the Client End.

Mba, Management Information System

Diploma, Computer Application

Diploma, Computer Studies