Zaheer Uddin Email & Phone Number

Hyderabad, In

Hyderabad Area, India

Client - DELL EMC, Microsoft.Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.Developing and maintaining an appropriate organizational structure capable of supporting the committed SLA.Responsible for Project Scope, Due Diligence study for various processes, Contract/SOW, Transition Timelines, Gantt Chart, FTE validation, As-Is & To-Be Process Maps, Hiring & Seeding Plan, Knowledge Transfer plan, Quality Audit Plan and Ramp-up Plan.Ensuring all project related documentation, SOPs, cross-training plan, exception tracker, open items log, issue log, IT access tracker, RAID log, FMEA and process controls Design and implement inclusion projects in virtualization (Vmware & Citrix).Ensuring the team adheres to its processes (and all that entails in terms of artifacts and meetings)Resolution/escalation of inadequate or ill-defined user stories – ensuring Product Owner accountabilityRemoving barriers and shielding the team from external interferenceEnsure analysis of Customer Complaints and customer feedback and closure of action plans within agreed timelines.Attended various Management & Strategic Business Meetings and Quarterly Business Reviews

Hyderabad Area, India

Client - Microsoft (Outlook Infrastructure Support)Strategize and plan an entire migration project, including moving the data and converting content as necessary, while considering risks and potential impactsDesign and implement inclusion projects in virtualization (Vmware)Coordinating with Delivery team for gathering the data required for Migration for VMware Virtualization PlatformMeet with clients or management to understand data migration requirements and needs and develop and propose data migration best practices for all current and future projectsLeading & Managing the ESXi User Migrations and VMFS migration teams globally to migrate 40k users to VDIaaS Platform.Monitoring the overall functioning of process & updating the Process Performance to Global Ops Leader Ensuring a high-quality customer experience while adhering to the TATs & SLAs for their services Good knowledge in VMware server and desktop virtualization platform & experience in large scale Production Support virtualization Environment.Trouble shooting on HP storage Architecture in different SKU’s with RAID concepts.Implementing disaster recovery procedures to ensure minimal downtime and data loss.Responsible for implementing best practice, Server patching, hardening and automation of BAU tasks, Establishing effective relationships with key stakeholders to ensure aligned & consistent communication

Hyderabad Area, India

Windows/Citrix Administrator/VmWare Adminstrator/Migration Lead.• Managing the HP servers Hardware issues(physical & virtual) in the live site environment.• Installing and updating the Windows server 2008/2016 OS on the live servers and configuring it as per client requirement.• Troubleshooting hardware issues on physical servers remotely through HP-ILO.• Responsible for effective provisioning, installation/configuration, operation, and maintenance of Windows systems – hardware/software and related infrastructure.• Experience in Citrix XenApp and Xen Desktop administration and deployment.• Maintaining and managing Citrix applications and installing and update Xenapp (Citrix virtual app) farms, design and plan Citrix CVAD environments and develop the infrastructure.• Good Knowledge in Windows OS Installation,upgradation,configuration and troubleshooting• Good knowledge in VMware server and desktop virtualization platform & experience in large scale Production Support virtualization Environment.• Handling L2 VMWare tasks in Vcenter environment including ESXi Install, Host Patching and ESXi upgrades• Proven experience in ESXi Server Installation and configuration of virtual switches, network connections and port groups configure Storage• Coordinating with Operations team for gathering the data required for Migration for VMware Virtualization Platform• Meet with clients or management to understand data migration requirements and needs and develop and propose data migration best practices for all current and future projects• Strategize and plan an entire migration project, including moving the data and converting content as necessary, while considering risks and potential impacts• Design and implement inclusion projects in virtualization• Good knowledge of ITIL process related to Incidents, changes and RCAs• Created the knowledge base articles for the benefit of the Customer, Partner and the engineering team.