Mohammed Zaheer Momen Email & Phone Number

Riyadh, SA

• Part of Customer Value and Loyalty Management team responsible for end-to-end solution design of OSS/BSS solution stacks.
• Leading solution design discussion with various domain designer, architects
• SPOC for design and development team to define the best technical solutions following best practices and guiding principles based on STC’s long term solution architecture road map.
• Responsible for preparing presentations, solution descriptions, High Level designs, SDD’s.
• SPOC for aligning various internal teams like business and IT domains.
• Create content and lead sessions on architecture design.

Mississauga, Canada

Part of Bell IT Sales and Order Management team responsible for the technical architecture of IT solutions, perform Solution Engineering functions such as analyzing business requirements, performing gap analysis, developing conceptual solution, designing solutions, solution road map, develop resource estimates, and provide input to project management.

Toronto, Canada Area

• Roles and Responsibilities
• Act as technical consultant for a large Reload Technology Transformation project
• Capture business, technical requirements
• Translates Business requirements for the purpose of developing solutions and design, optimize business work flows
• Review, analyze, contract document and validate business requirements or user stories, business process flows, identifying system and process solution components, producing Use Case, functional specifications for.
• Work with stakeholder to deliver high quality, innovative and responsive solutions to meet business requirements across the market sectors of telecom and IT domain

Mississagua

• The current position is a Business Analyst Role which involves writing BUC (Business User Case) study, for new features and products to be launched by full stack solution, a complete integration of CBiO, (Charging and.
• Act as functional lead for SR Data Migration from legacy billing system to BSCS and service registry of EOM, (Ericsson Order Management), Central America for Claro (AMX) in Guatemala Full Stack implementation
• Responsible for Designing and preparing HLD/LDL/Functional specifications, defining acceptance criteria, preparing functional and acceptance test cases,
• Responsible for requirement gathering, Migration planning, ECM & EOM Mapping with BSCS and CS and legacy systems and other coordination efforts required for
• Responsible end to end migration of legacy BSCS, charging and other customer care and inventory systems.
• Responsible and coordinate planning and executing migration Dry runs and go live dress rehearsals.

Toronto, Canada Area

• Responsible for coordinating with Vendors to implement the IBM TNF
• Coordinate with all stakeholders to get the requirements and build user cases
• Responsible for Creating Reports and Dash boards using Astellia and Netscout.
• SPOC for all technical issues with Telus and liaison with vendors
• Responsible for Capacity planning and management for new products

Khartoum, Sudan

• Design Marketing Promotion accordingly to the Marketing department needs.
• Own the end to end responsibility for all contracted solutions and products, making sure we maximize the revenue from each project delivery Build and maintain a Competence in team covers the business needs.
• Presales engagement with account team.
• OBS/SE End to End technical solutions scoping.
• OBS/SE nodes dimensioning assessment and expansions planning.
• OBS/SE nodes technical customizations and adaptations analysis and verification.

Ghana

• Heading a team of Solution Architects and Back Office Team for Ghana,Burkina Faso, Niger, Nigeria, Sierra Leone
• Responsible for Design and Planning in accordance with Managed Capacity Model for all OBS/SE, both in DPE and ODPE pricing structure
• Responsible for operations and back office support in accordance with agreed KPI’s and SLA’s
• Proposal, Ordering, Solution Analysis, Solution Impact, Capacity Handling according to AOP release by Airtel,
• Responsible for overall Managed Services Operations for transformation and transition to GSC India
• Negotiate KPIs to formulate SLAs

• Presales Support for revenue management and service layer solution/products
• Responsible for Northwest region for all requirement specification, Impact Analysis, Solution proposal, Low level Design and acceptance criteria
• Responsible for CS5, EMM7.1, OLM7.1 and EMA 6.1 upgrade low level design for 4 courtiers.
• Responsible for media enablers (LBS MPS 8.0, MSDP 2.3).
• SPOC for customer strategic and management, Service Layer and Multimedia portfolio
• Responsible for positioning companies offering and increasing mind-share among the customers by developing/managing accounts.

• Engages with customers through the KAM organization in a consultative way to prepare solutions, in pre-sales phase as well as in sales phases
• Strong understanding of the Field Operations and Managed Capacity business models and can identify the key operator activities within each segment
• Cost Estimation and Activity Time Lines
• Develop an understanding of target customer issues and initiatives and develop a customer specific managed service strategy
• Preparing feasibility and technical reports for defining SoW, SoC, TIA, and SD.
• Solution Management for Revenue Management Portfolio and multimedia Service layer products.

Riyadh, KSA

• Solution Architect Projects Presales and Delivery
• Responsible for Billing solution for Utility Meters
• NMS solution Design for KAEC
• Responsible for Solution Design for NBI and SBI integration of OSS/BSS with FTTH network elements and NBI to NMS umbrella system, Integration focused for FM, PM, CC, SLM, Service Quality for ITC (Fixed Line Operator)
• Pre Sales and Solution Proposal, Solution Design for Monitoring IN Services like MVPN, VPN, RBT, Call Screening, Group Calls and Home Zone for STC-Jawal
• Designing, Developing and Dimensioning Solution Proposals for VAS IN/Charging, Basic Monitoring, Service Assurance and Service Level Management, End User Experience and Service Quality dash Boards View. For STC-Jawal

Riyadh, KSA

• Role: Test and Quality Manager (Senior Solution Integrator), Ericsson Saudi
• I&V Team Leader, for Ericsson Service Delivery Platform STC project
• Maintain a technical level of expertise sufficient to act as a point of reference for team members and to give them appropriate direction.
• Provide individual, team and departmental information in the form of reports/statistics to support decision making and reporting at a higher level.
• Provide monthly and ad hoc reporting on activities using a wide selection of tools
• As Senior Integration & Verification Team Leader, My responsibility is to participate in the verification and troubleshooting of ESDP Solution, independently producing test specifications, acting as test manager.

Riyadh, KSA

• Implementation and Integration of MVPN 2.2.2 (SCP Based Node) and later on VPN 2.1
• Installation and Configuration of IPWorks 4.1 (DNS, DHCP for IPv4 & Ipv6, Web Application Server, Storage Server and Tomcat)
• Installation and Configuration of MOLAN Manager for Wifi Solution.
• Provisioning and Subscriber Data through API and SMA for MVPN 2.2.2
• Customizing the GDM configuration using SMAS for MVPN 2.2.2
• Implementation and Integration of LBS Project.

Riyadh, KSA

• Managing data collection from live network and data population.
• Responsible to ensure the integrity and quality of data from different data sources and populating the live data in the NIM database.
• Performed on site survey for on site data inventory and populating in NIM.
• Interface with customer starting from requirements collection up to delivery.
• Performed Feusibility study and writing technical reports for new change request of Bar Code Solution and On site Inventory
• Role: Operations and Maintenance Engineer, Ericsson Saudi Arabia

Helsinki, Finland

• Acting as first line of contact to the customers
• Handling new CSR’s and follow-up of old CSR’s.
• Providing support to one or more products within a portfolio of Network Management products supporting the company’s wire line/wireless network systems, including both 2 & 3G mobile networks.
• Answer CSR’s using SMS and Primus tools
• Attend Emergency Calls and act appropriately.
• Create and deliver emergency corrections.

Jeddah, KSA

• System Administration Tasks where of main areas of responsibilities.
• System House keeping, system tuning, Regular system Backups,system updates, and daily system maintenance.
• Elevating system communication and stoppage due to field communications.
• Integrating and security mechanism of the network
• Job scheduling and setting parameters and memory so as to use the system efficiently.
• Network Communication and Network Trouble shooting

B.E., Information Science & Technology

Activities and Societies: Be part of project activities within the assignment to secure that the project goals are met; the assignment.

Ssc Secondary School Certificate