Part of Customer Value and Loyalty Management team responsible for end-to-end solution design of OSS/BSS solution stacks.• Leading solution design discussion with various domain designer, architects• SPOC for design and development team to define the best technical solutions following best practices and guiding principles based on STC’s long term solution architecture road map.• Responsible for preparing presentations, solution descriptions, High Level designs, SDD’s.• SPOC for aligning various internal teams like business and IT domains.• Create content and lead sessions on architecture design.• Support the BA team during the various project delivery cycles.• Act as the solution technical prime during the delivery of the different phases of the project• Engage and conduct GAP analysis with solution team, SME’s and gather operational issues, solution bottleneck and requirements gaps.• Develop business cases, User Stories, economic evaluations, and analytics for all marketing campaigns, promotions, and products based on market trend and competition.• Resolve operational and business problems by accurately defining, analyzing, and documenting requirements and managing requirements.• Work with business team and responsible for Developing End 2 End Business Processes, Policies and Operational SLA’s/KPI’s in alignment with key stakeholders.• Liaise between business and technical teams and to communicate with delivery team, application developers, subject matter experts, end users, and senior management including C-level.• Generates and documents internal business user and functional specification requirements using interviews, document analysis, Joint Discursion, workshops, surveys, and task and workflow analysis in highly complex environments.• Stakeholder and vendor management• Conduct workshops and technical presentation with relevant stakeholders in the project

Part of Bell IT Sales and Order Management team responsible for the technical architecture of IT solutions, perform Solution Engineering functions such as analyzing business requirements, performing gap analysis, developing conceptual solution, designing solutions, solution road map, develop resource estimates, and provide input to project management plan.Work very closely with the design and development team to define the best technical solutions following best practices and guiding principles.Support the BA team during the various project delivery cycles.Act as the solution technical prime during the delivery of the different phases of the projectStrong knowledge of CRM, Oracle Siebel, Zoho, Microsoft Dynamics, salesforce, (Pega)Oracle OSM,, Ericsson Product Catalog, Order Management,· Handling multiple large scale Transformational system design and deployments, including Siebel implementations · Preparing conceptual design and technical documentation.. Work with various information technology, network and operational subject-matter experts to successfully document, develop, test and deliver complex technical project solutions.. Analyze business problems, design, maintain and lead the delivery of system solutions in support of New Product/Technology Introduction projects.. Work with the other domain Business Solution Advisors to develop an end-to-end IT solutions. consistent with the Sales and Order Management architecture roadmaps.. Support the business partners during the definition of their business requirements.. Work with the various technology vendors and IT system vendors to align to common solutions, to satisfy the underlying requirements of the end-to-end systems, in order to deliver the various network elements and service products.

Roles and Responsibilities• Act as technical consultant for a large Reload Technology Transformation project • Capture business, technical requirements• Translates Business requirements for the purpose of developing solutions and design, optimize business work flows• Review, analyze, contract document and validate business requirements or user stories, business process flows, identifying system and process solution components, producing Use Case, functional specifications for solution components for complete OSS/BSS Full Stack• Work with stakeholder to deliver high quality, innovative and responsive solutions to meet business requirements across the market sectors of telecom and IT domain• Work with business team and responsible for Developing End 2 End Business Processes, Policies and Operational SLA's/KPI’s (ADM & Managed Services) in alignment with key stakeholders (Sales, Marketing, Customer Service, Technology and Corporate Governance). • Evaluate and improve existing business processes and BP improvement initiatives for the purpose of developing appropriate solutions.• Liaise between business and technical teams• Communicates with delivery team, application developers, product owners, subject matter experts, end users, and senior management including C-level.• Prepare various documents, functional specification requirements using interviews, document analysis, workshops, surveys and task and workflow analysis.• Define test cases, validate individual functions and the overall solution delivery

The current position is a Business Analyst Role which involves writing BUC (Business User Case) study, for new features and products to be launched by full stack solution, a complete integration of CBiO, (Charging and Billing in One) with Order Management, Orchestration and Negotiation for our client Ericsson Ab.BUC study, is a document which captures actual business requirements as on ground, to the product line for enhancement of the product. It defines the user cases to which new development takes place. • Act as functional lead for SR Data Migration from legacy billing system to BSCS and service registry of EOM, (Ericsson Order Management), Central America for Claro (AMX) in Guatemala Full Stack implementation• Responsible for Designing and preparing HLD/LDL/Functional specifications, defining acceptance criteria, preparing functional and acceptance test cases, • Responsible for requirement gathering, Migration planning, ECM & EOM Mapping with BSCS and CS and legacy systems and other coordination efforts required for• Responsible end to end migration of legacy BSCS, charging and other customer care and inventory systems.• Responsible and coordinate planning and executing migration Dry runs and go live dress rehearsals.• Responsible for migration resource planning and coordinating with the migration team.• Develop best practice, processes, and standards for effectively carrying out data migration activities• Ensuring that the business/user requirement meet the blue print of the product road map and in alignment for SR migration with legacy product.• Involved in order management solution that increases customer satisfaction and loyalty, and decreases costs and revenue leakage through accurate, successfully fulfilled orders.• Knowledge of order analytic engine that maximizes order-to-cash with a 360° real-time view of the order lifecycle.

• Responsible for coordinating with Vendors to implement the IBM TNF• Coordinate with all stakeholders to get the requirements and build user cases• Responsible for Creating Reports and Dash boards using Astellia and Netscout .• SPOC for all technical issues with Telus and liaison with vendors• Responsible for Capacity planning and management for new products

• Design Marketing Promotion accordingly to the Marketing department needs.• Own the end to end responsibility for all contracted solutions and products, making sure we maximize the revenue from each project delivery Build and maintain a Competence in team covers the business needs.• Presales engagement with account team.• OBS/SE End to End technical solutions scoping. • OBS/SE nodes dimensioning assessment and expansions planning.• OBS/SE nodes technical customizations and adaptations analysis and verification.• Preparing offers, design, implementation and migration strategy• Part of this includes responsibility for the relevant development assessments and certifications for the key roles. • Establish and maintain relations with strategic partners that are essential for long term success.• Proactively seek out business opportunities in ongoing projects and customer engagements for continuous up-selling and repeat sales.• Stakeholder management to ensure timely delivery of projects within committed scope and budget

• Heading a team of Solution Architects and Back Office Team for Ghana ,Burkina Faso, Niger, Nigeria, Sierra Leone• Responsible for Design and Planning in accordance with Managed Capacity Model for all OBS/SE, both in DPE and ODPE pricing structure• Responsible for operations and back office support in accordance with agreed KPI’s and SLA’s• Proposal, Ordering, Solution Analysis, Solution Impact, Capacity Handling according to AOP release by Airtel,• Responsible for overall Managed Services Operations for transformation and transition to GSC India • Negotiate KPIs to formulate SLAs• Ensuring KPI achievement as per SLA during the Transition while managing consistent Knowledge Transfer• Bootstrapping all network nodes to the same level to standardize operations, minimizing OPEX.• Resource planning and Transition strategy execution

• Presales Support for revenue management and service layer solution/products• Responsible for Northwest region for all requirement specification, Impact Analysis, Solution proposal, Low level Design and acceptance criteria• Responsible for CS5, EMM7.1, OLM7.1 and EMA 6.1 upgrade low level design for 4 courtiers.• Responsible for media enablers (LBS MPS 8.0, MSDP 2.3).• SPOC for customer strategic and management, Service Layer and Multimedia portfolio • Responsible for positioning companies offering and increasing mind-share among the customers by developing/managing accounts.• Mentoring young solution architects in the team.• Develop a strategic relationship with the new Bharthi Africa team which is mutually beneficial at all levels.

• Engages with customers through the KAM organization in a consultative way to prepare solutions, in pre-sales phase as well as in sales phases • Strong understanding of the Field Operations and Managed Capacity business models and can identify the key operator activities within each segment • Cost Estimation and Activity Time Lines• Develop an understanding of target customer issues and initiatives and develop a customer specific managed service strategy • Preparing feasibility and technical reports for defining SoW, SoC, TIA, and SD.• Solution Management for Revenue Management Portfolio and multimedia Service layer products.

• Solution Architect Projects Presales and Delivery• Responsible for Billing solution for Utility Meters• NMS solution Design for KAEC• Responsible for Solution Design for NBI and SBI integration of OSS/BSS with FTTH network elements and NBI to NMS umbrella system, Integration focused for FM, PM, CC, SLM, Service Quality for ITC (Fixed Line Operator) • Pre Sales and Solution Proposal, Solution Design for Monitoring IN Services like MVPN, VPN, RBT, Call Screening, Group Calls and Home Zone for STC-Jawal• Designing, Developing and Dimensioning Solution Proposals for VAS IN/Charging, Basic Monitoring, Service Assurance and Service Level Management, End User Experience and Service Quality dash Boards View. For STC-Jawal• Design Solution for MPLS Monitoring and Network Assurance for Aramco• MSAN/NMS Implementation Proposal, Solution Design High level for STC Al Hatif.

Role: Test and Quality Manager (Senior Solution Integrator), Ericsson Saudi• I&V Team Leader, for Ericsson Service Delivery Platform STC project• Maintain a technical level of expertise sufficient to act as a point of reference for team members and to give them appropriate direction. • Provide individual, team and departmental information in the form of reports/statistics to support decision making and reporting at a higher level. • Provide monthly and ad hoc reporting on activities using a wide selection of tools • As Senior Integration & Verification Team Leader, My responsibility is to participate in the verification and troubleshooting of ESDP Solution, independently producing test specifications, acting as test manager, improving the test process and participating in second-line support activities when needed.• Responsible includes the complete chain from analyzing system requirements to delivery. • Ensure that we use the latest test techniques and processes to meet the quality of our product and will secure a successful market introduction• Responsible for all Integration & Verification Test Specification inaccordance to Requirement and Functional specifications.

• Implementation and Integration of MVPN 2.2.2 (SCP Based Node) and later on VPN 2.1 • Installation and Configuration of IPWorks 4.1 (DNS, DHCP for IPv4 & Ipv6, Web Application Server, Storage Server and Tomcat)• Installation and Configuration of MOLAN Manager for Wifi Solution.• Provisioning and Subscriber Data through API and SMA for MVPN 2.2.2• Customizing the GDM configuration using SMAS for MVPN 2.2.2• Implementation and Integration of LBS Project.• To perform end-to-end integration and verification of service layer solutions. This includes setting up the end- to-end test environment, carrying out tests and performing trouble shooting • To be part of customer projects to design, install, configure and verify site solutions that fit into customer’s environment and drive for customer acceptance • Be responsible for support of the service layer solutions during the Implementation period and after acceptance test handover the responsibility to O&M Engineers/ELS.

• Managing data collection from live network and data population.• Responsible to ensure the integrity and quality of data from different data sources and populating the live data in the NIM database.• Performed on site survey for on site data inventory and populating in NIM.• Interface with customer starting from requirements collection up to delivery.• Performed Feusibility study and writing technical reports for new change request of Bar Code Solution and On site Inventory• Role: Operations and Maintenance Engineer, Ericsson Saudi Arabia• Performing daily routine operational maintenance task of the system.• Handling alarms, problems related to use of FMS system, application resources & Trouble shooting• Applying Fraud office updates and patches & providing general support• Maintaining users and accounts• Taking adequate system and database backups and restoration• Installation of hardware and software in the event of system crash• Training clients and user support• Improving system performance by house keeping activities.• Identifying thresholds and calling patterns of subscribers• 24/7 On-site Operational Support and System Administration.• Dealing with network traffic seasons during peak month of Ramadan and Hajj, and maintening system performance at it best.

• Acting as first line of contact to the customers• Handling new CSR’s and follow-up of old CSR’s.• Providing support to one or more products within a portfolio of Network Management products supporting the company’s wire line/wireless network systems, including both 2 & 3G mobile networks.• Answer CSR’s using SMS and Primus tools• Attend Emergency Calls and act appropriately.• Create and deliver emergency corrections.• Implementation of BMP, Initiator, Settler and Progressor system.• Providing on site support of BMP, Initiator, Settler & Progressor systems.• Training clients and user support

• System Administration Tasks where of main areas of responsibilities.• System House keeping, system tuning, Regular system Backups,system updates, and daily system maintenance.• Elevating system communication and stoppage due to field communications.• Integrating and security mechanism of the network • Job scheduling and setting parameters and memory so as to use the system efficiently.• Network Communication and Network Trouble shooting• Installation of Hardware and Software