Working for Europe's leading independent provider of IT infrastructure services as an I.T Service Engineer on a contract basis providing I.T Support services for blue chip companies on multiple sites across the U.K.Responded to move, add, change requests including physically moving technology, running cabling, working on and below counters and desks, and transporting equipment between sites.Diagnosed, trouble-shooted and resolved hardware, software or connectivity problems… Show more Working for Europe's leading independent provider of IT infrastructure services as an I.T Service Engineer on a contract basis providing I.T Support services for blue chip companies on multiple sites across the U.K.Responded to move, add, change requests including physically moving technology, running cabling, working on and below counters and desks, and transporting equipment between sites.Diagnosed, trouble-shooted and resolved hardware, software or connectivity problems escalate problems/tasks when appropriate to internal IT senior staff or third party vendors in accordance with established procedures.Configured, upgraded, setup, and installed computer hardware, software and other equipment such as network routers, switches, VoIP phones, Internet modems, Ethernet and fibre-optic cabling.Performed evaluation of hardware and software prior to acquisition to ensure compatibility with existing systems.Attended customer sites to perform proactive support tasks and post Installation hand over.Researched better and more effective ways to resolve problems while adhering to industry best practice. Show less

Working in a small team on a part-time basis providing outstanding 1st line support for small businesses and residential customers.Provided 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution. Diagnosed, analysed and resolved user Laptop, PC or handheld devices software and hardware issues… Show more Working in a small team on a part-time basis providing outstanding 1st line support for small businesses and residential customers.Provided 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution. Diagnosed, analysed and resolved user Laptop, PC or handheld devices software and hardware issues. Maintained a high degree of customer service for all support queries and adhered to all service management principles. Took ownership of user problems and was proactive when dealing with user issues.Ensured appropriate feedback is provided to customers and ensured calls are escalated in line with agreed procedures.Communicated accurately and effectively with team members to ensure faults are resolved efficiently and with best practice used at all times. Show less

Working for the UK's leading manufacturer and supplier of self-adhesive sign vinyl, and digital media as an I.T Support Technician providing 1st/2nd line support to office staff.Provided prompt 1st line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible. Entered all requests correctly into the helpdesk system and escalated to 2nd/3rd line support as necessary.Completed software upgrades as required to ensure… Show more Working for the UK's leading manufacturer and supplier of self-adhesive sign vinyl, and digital media as an I.T Support Technician providing 1st/2nd line support to office staff.Provided prompt 1st line support from telephone, intranet and email requests to ensure operational problems are resolved as quickly as possible. Entered all requests correctly into the helpdesk system and escalated to 2nd/3rd line support as necessary.Completed software upgrades as required to ensure that all essential systems are up-to-date and complete, this included operating systems, anti-virus definition files and back-up software.Dealt with faults in order of priority in conjunction with and as directed by other members of the IT team.Diagnosed and repaired faults on Pcs, and carried out upgrades and maintenance of existing hardware.Provided 2nd line support as assigned in a timely manner.Gave help and guidance to users of desktop productivity tools including printing in order that they can make maximum use of those products. Show less