Designing and developing course content to support learning objectives.Identifying training needs for new and existing programs based on stakeholder engagement, legislation, and applicable data.Developing assessment criteria (practical assessments, exams) to effectively measure that learning outcomes have been achieved.Collaborating with Project Manager and project team to develop and implement training programs and materials.Conducting research and apply learning best practices to streamline processes and advance the effectiveness of training materials.

• Managing FedEx Agent reports through ARIS platform. • Identify and analyze customer needs in a time effective manner. Provides rates, commitments and advice on appropriate customs documentation for shipping.• Research reasons for undeliverable packages and follow up for additional information.• Through GCCS, receive and process payments, maintain balance float at end of shifts. Enter information using GCCS, PODs and process daily reports for management.• Official trainer for new hires at FedEx Express.

• Worked with Faculty of Native Studies and tech coach team to build 3 online courses.• Assisted SME’s and senior instructional designers to develop and maintain e-learning courses• Collaborated with the team to design and develop storyboards, graphics, media and interactions.

• 3 years of robust experience in curriculum and training development experience. Focused and attentive to detail with a passion for improving workforce productivity.• Developed performance reports and curriculum development standards for graduate and undergraduate programs by effectively evaluating plans for improvement. Achieved 90% success rate for the accreditation process for a 5 years in 2 consecutive cycles. • Identified performance indicators and calculated the scales by measuring and benchmarking with reputable institutions worldwide by maintaining conformity to standards and measures.

• 4 years of experience working for government organizations to serve as key partner of managers and leaders across multifunctional platforms to establish robust training programs. Strongly committed to elevating service quality and efficiency through enhanced team training and development.• Determined course plans, selecting curriculum and managing program implementation. Implemented surveys and performed data analysis• Compiled 50 program reports and 2 institutional reports for outcomes assessment, accreditation reporting requirements, performance benchmarking and other reports.

• 3 years of experience determining the ideal market for various products in Education. Exceptional talents in providing guidance and monitoring feedback from questionnaires and surveys.• Prepared datasets; analyzed data, and drafted reports in support of research, analysis, assessment and planning projects both centrally and within individual units.• Dedicated researcher familiar with protocols in training/development settings. Well-coordinated in handling study documentation, academic research and records.

Analyzed Information , Estimations, Planning and reported Research Results, Performed Requirements AnalysisReviewed and supported subcontractor technical clarifications during the bid cycle.Reviewed and supported quantity checks at a summary level for other aspects of the estimate.Provided input into the preparation of scope and work clarifications.Supported the NDE team with related technical data requirements.