Zahid Imran Email & Phone Number

A Technology Support professional with an accomplished track record of Technical and Helpdesk support, troubleshooting, and problem-solving skills. Expertise in installation, configuration, support of hardware, operating systems, and documentation. Proficient in networks, ensuring overall connectivity of the network infrastructure, and providing support for all network-related problems. Self-motivated team player with a fast-learning curve along with problem solving, communication, and interpersonal skills.• Serving as the first point of contact for end-user support of computer systems and networks via the helpdesk.• Assists the IT team in designing and configuring the company's wired, wireless, and voice systems.• Manages the daily activities of local network systems and performs diagnostics.• Responsible for the installation, administration, and testing of operating systems, software, switches, cabling, and other related network components and equipment under the guidance of the team lead.• Assist the network team in developing, monitoring, and implementing network security procedures for safeguarding all networking systems.• Maintains records of work completed and in progress; and updates network documentation related to installations, upgrades, configurations, etc.• Manages network management programs and assists the team lead in preparing network status reports.• Communicates with the onshore managers and teams, suppliers, and service providers as per requirement.• Responsible for providing end-user support remotely or onsite as per requirement.

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  Pakistan

  Computer Science