Experienced Technical Account Manager handling the technical aspects for key enterprise clients. I ensure seamless integration, troubleshoot complex issues, and provide tailored solutions to drive performance and customer success. My role bridges technical execution with customer needs, ensuring long-term value and satisfaction.

Leading HSM Client Services Team-Mentorship-Training-Handling escalations

-Working on Thales encryption solutions mainly General purpose HSMs(Luna SA, Luna PCI, USB HSMs), Protect Server HSM- Supporting PKI authentication solutions(Vsec, Safenet Authentication Manager), PKI middleware(Safenet Authentication Client, MiniDriver) and portfolio of SmartCards and eTokens.- Integrating the HSM with well known available product lines: ADCS, Oracle, JAVA, OpenSSL, etc.- Mentoring my team of support engineers in resolving complex customer issues - Acting as an interface with RnD and Product management to report bugs and testing the software, performing root cause analysis

Supporting Enterprise customer's to fix the authentication issues using certificate-based authentication and managing the complete lifecycle of the SmartCards/eTokens using CMS systems(SafeNet Authentication Manager, Vsec C series CMS ) integrating the middleware clients(Safenet Authentication Client and mini driver) with Supported applications to enable Certificate authentication to secure the processWorking on HSM's (Safenet Protect Server) securing the sensitive crypto materials from unauthorized access and at the same time integrating with third-party products/Applications.

Worked with Client services team, supporting the 24/7 process, end to end working on RMR process.

Learned basics of programming(java), database basics and soft skills.