As an accomplished IT professional specialising in assisting entrepreneurs and small business owners with their digital transformation. My expertise lies in communicating with stakeholders to develop requirements specifications that drive system and software solutions, as well as prototyping and analysing business processes and work practices. I possess skills in UI/UX design, custom web development, and digitalised business operations that have proven to be particularly valuable.With a Bachelor's degree in Business Management from the University of Worcester (UK) and an IT degree from Torrens University Australia, I possess a range of skills and experience in the tech industry. I have a solid grasp of enterprise and business architecture, innovation, and systems development management at Level 5 (ensure and advise) according to the SFIA framework. Additionally, I am skilled in risk management, quality management, and consultancy.My experience in business operations, research and development, and team building has honed my negotiation and business development skills. I have demonstrated proficiency in program and project management, overseeing systems and software design, testing, and data management. I possess Level 3 proficiency in machine learning, business intelligence, data visualisation, and user experience analysis, as well as Level 4 proficiency in user experience design and content publishing.I possess Level 5 proficiency in technology service management and professional development, with a focus on learning and development management. I am well-versed in resourcing, workforce planning, learning design and development, and learning delivery. Additionally, I have Level 4 proficiency in facilities management, problem management, performance management, and employee experience.My Level 5 responsibilities as an advisor and ensure professional enable me to offer unparalleled expertise in systems installation and removal, IT infrastructure, and technology service management. I am a highly motivated and enthusiastic IT professional who always goes the extra mile to ensure that my clients' digitalisation needs are met with the highest quality and efficiency.