Azure Knowledge Corporation is a leading provider of Knowledge Process Outsourcing (KPO) services with more than twelve years of experience in serving Fortune 500 clients across the globe. Azure is globally recognized and respected for its capabilities and experience in providing outsourcing services related to Market Research, Customer Interaction Services and Transaction Processing.My role being AVP / Head Operations;• Taking full ownership and responsibility for the Project… Show more Azure Knowledge Corporation is a leading provider of Knowledge Process Outsourcing (KPO) services with more than twelve years of experience in serving Fortune 500 clients across the globe. Azure is globally recognized and respected for its capabilities and experience in providing outsourcing services related to Market Research, Customer Interaction Services and Transaction Processing.My role being AVP / Head Operations;• Taking full ownership and responsibility for the Project Management team and operational delivery to clients.• Manage the entire team of Operations including Project Managers, QA Managers, Team leaders and Researchers.• Account management for key clients. This includes interacting with clients to understand their project requirements and submitting project proposals to the client besides managing the running of the entire project (programming, data collection and data processing)• Interact with internal teams (operations, programming, quality and data processing) to provide a complete solution to the client and be the single point of contact for the project.• Project Management for all data collection projects be it CATI, F2F interviews, IDI and focus groups. Show less

Project ManagementKey Responsibility of delivering each and every project available on operations floor with 100% quality and timely delivery with projection of Pilot, Interim and Final delivery. With team size of 5 Data QA Analyst using SPSS, SAS & Excel and 15 voice quality auditors.Deliveries to be done in Excel, SPSS, Crosstabs. Giving an overview of in PPT.Daily status updates for all projects to be sent to respective clients.

Project Management (Foreign Languages):Managing multiple foreign language teams with team size of 50 language experts, 2 Assistant Managers language and 7 language QAs.Languages: French, German, Italian, Spanish, Portuguese, Arabic, Bhasha, etc.• Managing multiple Quantitative international research projects from inception to completion to balance research objectives in available resources and time demands.• Lead and drive quality within the primary and secondary… Show more Project Management (Foreign Languages):Managing multiple foreign language teams with team size of 50 language experts, 2 Assistant Managers language and 7 language QAs.Languages: French, German, Italian, Spanish, Portuguese, Arabic, Bhasha, etc.• Managing multiple Quantitative international research projects from inception to completion to balance research objectives in available resources and time demands.• Lead and drive quality within the primary and secondary research team.• Providing leadership in the research process for both quantitative and qualitative research designs.• Data cleaning, transforming, inspecting with the goal of highlighting useful information. Performing various descriptive and inferential techniques on the raw data and testing results for statistical significance. Interpret/analyze key data and present accurate results to clients.Communications:• Partnering with clients and suppliers to establish relationships and facilitate project design.• Understanding client expectations and develop credibility for future partnering. Manage quality control and cost negotiations.• Leading and supporting Assistant Project Managers and their teams in meeting production goals. Investing wisely in team coaching and performance coaching to achieve team performance improvement and a measured return on investment. Show less

Working with a team of 20 team members on multiple projects. Responsible to get the required quality and production from team members.MentoringMotivatingCounselingAwardingTrainingSample management

Unitrade Infotech an IT consulting company specializing in website development and sales of IT Hardware products.Key responsibility for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of… Show more Unitrade Infotech an IT consulting company specializing in website development and sales of IT Hardware products.Key responsibility for the development and performance of all sales activities in assigned market. Staffs and directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and Account Executives. Show less