• Drove MoEngage’s SAAS “Marketing Automation” solution in the Bangladesh territory and achieved revenue from ZERO ground.• Handled the entire sales process, including lead generation, funnel qualification, customer acquisition, and ensuring timely payments from Bangladesh region.• Managed clients such as telcos, major banks in Bangladesh, OTT-video streaming services, major e-commerce companies, and other app and web-based services focused on customer engagement and… Show more • Drove MoEngage’s SAAS “Marketing Automation” solution in the Bangladesh territory and achieved revenue from ZERO ground.• Handled the entire sales process, including lead generation, funnel qualification, customer acquisition, and ensuring timely payments from Bangladesh region.• Managed clients such as telcos, major banks in Bangladesh, OTT-video streaming services, major e-commerce companies, and other app and web-based services focused on customer engagement and retention.• Defined and implemented brand and product marketing strategies and collaterals using market knowledge and competitor landscape in the Bangladesh market.• Started MoEngage's journey in Bangladesh from scratch, onboarded several customers, and ensured monthly payment collection.• Developed and implemented growth strategies focused on both financial gain and customer satisfaction.• Collaborated with cross-functional departments such as marketing, pre-sales, solutions, operations, tech, and finance for client/corporate onboarding, day-to-day account management, and team issues. Show less

• Managed a team of account managers and oversaw Elitbuzz's client portfolio in Bangladesh, including Bulk SMS, licensed software, and the digital marketing team.• Managed all sales and marketing efforts for “OEM” licensed software, including Zoho and ManageEngine's IT security software products in Bangladesh.• Provided regular and ongoing reporting to management on operational reviews.• Developed the business and grew the customer base in Bangladesh, focusing on the banking and… Show more • Managed a team of account managers and oversaw Elitbuzz's client portfolio in Bangladesh, including Bulk SMS, licensed software, and the digital marketing team.• Managed all sales and marketing efforts for “OEM” licensed software, including Zoho and ManageEngine's IT security software products in Bangladesh.• Provided regular and ongoing reporting to management on operational reviews.• Developed the business and grew the customer base in Bangladesh, focusing on the banking and financial sector and large and medium corporates.• Worked on opportunities for cross-selling and upselling within the existing customer base and new customers.• Developed long-term strategies and shorter-term plans to meet aggressive revenue goals.• Built, mentored, and fostered a creative sales team committed to sustained high-scale growth.• Forecasted revenue generation, set up strategies, and planned accordingly.• Monitored the revenue pipeline and leads, adjusting as necessary to create sustainable growth.• Conducted weekly high-level conversations with C-level and VP-level executives of clients.• Worked strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions.• Collaborated closely with the operations/product owner team to provide solutions to customers. Show less

- Centili is a sister concern company of Infobip Ltd.- Looking after Centili's business in South Asia region (Bangladesh, Pakistan, Myanmar, India, Sri Lanka).- Responsible for operator partnership and fulfilling regional operator services demand.- Fully responsible for P&L (Revenue, Margin & Operating Expenses) covering all business across region.• Led regional business development efforts across South Asia, focusing on the Bangladesh market.• Managed and grew the… Show more - Centili is a sister concern company of Infobip Ltd.- Looking after Centili's business in South Asia region (Bangladesh, Pakistan, Myanmar, India, Sri Lanka).- Responsible for operator partnership and fulfilling regional operator services demand.- Fully responsible for P&L (Revenue, Margin & Operating Expenses) covering all business across region.• Led regional business development efforts across South Asia, focusing on the Bangladesh market.• Managed and grew the client portfolio for both Infobip and Centili, emphasizing customer engagement and retention.• Developed and executed growth strategies to increase market share and revenue in the region.• Collaborated with cross-functional teams including marketing, sales, product, and operations to ensure seamless client onboarding and satisfaction.• Identified and pursued new business opportunities, leveraging market knowledge and industry trends.• Built and maintained strong relationships with key stakeholders, including C-level executives and decision-makers in client organizations.• Monitored market dynamics and competitor activities to adjust strategies and stay ahead in the market.• Provided regular reports and updates to senior management on business performance, challenges, and opportunities.• Ensured compliance with regional regulations and company policies in all business activities.• Trained and mentored junior team members, fostering a high-performance culture within the team.• Managed the sales pipeline and forecasting, ensuring accurate and timely reporting of sales activities and outcomes.• Implemented initiatives to improve customer satisfaction and loyalty, resulting in increased retention rates. Show less

- Centili is a sister concern company of Infobip Ltd.- Looking after Centili's business across South East Asia region.

• Drove Adbox's business in Bangladesh and managed local and international vendor relationships, internal team building, and maintained strong relationships within the mobile operator industry and regulatory body BTRC.• Executed all inbound and outbound operational activities to ensure smooth business operations.• Prepared AOP (Annual Operating Plan) for business planning, budgeting, and forecasting for new business initiatives.• Managed mobile operator business sales P&L, developed… Show more • Drove Adbox's business in Bangladesh and managed local and international vendor relationships, internal team building, and maintained strong relationships within the mobile operator industry and regulatory body BTRC.• Executed all inbound and outbound operational activities to ensure smooth business operations.• Prepared AOP (Annual Operating Plan) for business planning, budgeting, and forecasting for new business initiatives.• Managed mobile operator business sales P&L, developed new products, oversaw games development, executed product rollouts, and strategized product promotions with operators. Show less

• Business Development: Expanded business relationships with existing local clients and developed new relationships with direct carriers and aggregators in the defined region using business models like revenue share and minimum guarantee.• Marketing Communications Strategy: Planned and coordinated with clients to implement ATL/BTL campaigns for new products/new releases, including in-bill promotion, newspaper inserts, and other promotional materials like fliers and WAP… Show more • Business Development: Expanded business relationships with existing local clients and developed new relationships with direct carriers and aggregators in the defined region using business models like revenue share and minimum guarantee.• Marketing Communications Strategy: Planned and coordinated with clients to implement ATL/BTL campaigns for new products/new releases, including in-bill promotion, newspaper inserts, and other promotional materials like fliers and WAP push.• Cross-Department Coordination: Coordinated with various departments within the company, such as Legal, Finance, Technology, Production, and Admin, to ensure smooth execution of different projects within deadlines.• Client Coordination: Coordinated with different teams of the client, including Legal, Finance, and Technology, to ensure smooth delivery of critical work and agreement functions.• Contests and Promotions: Tracked the performance of service promotions like SMS contests and WAP push, making changes based on business intelligence to achieve better results.• Business Reporting: Presented monthly and quarterly business progress reports to the senior management. Show less

• Business Development: Handled end-to-end sales account management and achieved overall company sales targets for the designated region.• Channel Partner Management: Dealt with channel partners and agents to initiate new business opportunities.• Product Presentations: Prepared and delivered product presentations to existing and new operators, explaining the technical and commercial aspects of Comviva's solutions. Managed price cost analysis with respective business units and financial… Show more • Business Development: Handled end-to-end sales account management and achieved overall company sales targets for the designated region.• Channel Partner Management: Dealt with channel partners and agents to initiate new business opportunities.• Product Presentations: Prepared and delivered product presentations to existing and new operators, explaining the technical and commercial aspects of Comviva's solutions. Managed price cost analysis with respective business units and financial analysts.• Operational Coordination: Explained the operational requirements of operators to the Delivery & Program Management (DPM) team to start projects within the agreed project timelines.• Revenue Realization: Actively involved in revenue realization and payment collection from the designated region.Presales & Sales Activities:• End-to-End Presales & Sales Management: Handled presales and sales activities for Comviva's diversified product portfolio, including messaging, voice, call management, and business support solutions.• Technical Understanding: Had a deep understanding of technical architecture, dimensioning, and hardware requirements to meet SLAs and operational desires of customers.• Solution Analysis: Analyzed operator requirements and prepared the best practicable solutions, offering commercial proposals.• RFI/RFP Responses: Prepared responses for RFIs/RFPs, indicating technical, functional, and general requirements, and developed technical and commercial proposals for customers.• Price Negotiations: Discussed final prices with Business Units, Finance, Support, and Procurement functions to submit the best competitive offers.• Finalizing Commercials: Participated in multiple rounds of meetings with operator SCM teams to finalize the commercial terms for Comviva products like MCA, PreTUPS (eRecharge), CRBT, IVR, SMSC, MMSC, WAP (MIG), USSD, AVAN, Managed Services, Roaming Solutions, etc. Show less

• Business Development: Spearheaded business development, channel management, and corporate SMS support for local and international companies.• Market Prioritization: Collaborated with the Country Manager to prioritize products and services for the Bangladesh market.• Opportunity Sourcing: Identified and connected new business opportunities to other regions.• Product Development Management: Led the product development team in communication/Telco services, including estimating… Show more • Business Development: Spearheaded business development, channel management, and corporate SMS support for local and international companies.• Market Prioritization: Collaborated with the Country Manager to prioritize products and services for the Bangladesh market.• Opportunity Sourcing: Identified and connected new business opportunities to other regions.• Product Development Management: Led the product development team in communication/Telco services, including estimating, scheduling, and tracking.• Technical Leadership: Provided technical oversight for the development team and managed user/technology specifications for map database products.• Content Development: Worked on developing content in graphics, audio, video, and other new products.• Customer Support: Assisted customer program managers and integrated their input into the product plan.• Project Tracking: Monitored development status and reported to the Country Manager and stakeholders.• Business Plan Development: Managed the technical sections of the business plan and its operational transition.• Reporting: Reported to the Country Manager and had a dotted line to ZED Management, Malaysia.• Partner Sourcing: Sourced new business partners, particularly with Telcos.• Negotiations: Negotiated agreements with operators, customers, and clients.• Telco Collaboration: Worked with local and global Telcos on new VAS services and proposals.• Customer Satisfaction: Enhanced customer satisfaction, managed operations, launched new products, and conducted market research.• Marketing and PR: Led market penetration, marketing campaigns, public relations, and developed training materials and sales support.• Team Management: Managed a team of 12 in Dhaka, coordinating globally with ZED product and content managers. Show less

• Prepared monthly, quarterly, and yearly project-wise service status and sales reports.• Reviewed and developed job descriptions for staffing evaluations.• Handled internal controls and corporate compliance.• Planned business strategy, including business and action plans, identifying telecom opportunities in Bangladesh.• Conducted competitor market analysis and reported to top management.• Prepared business opportunity presentations for mobile operators and potential… Show more • Prepared monthly, quarterly, and yearly project-wise service status and sales reports.• Reviewed and developed job descriptions for staffing evaluations.• Handled internal controls and corporate compliance.• Planned business strategy, including business and action plans, identifying telecom opportunities in Bangladesh.• Conducted competitor market analysis and reported to top management.• Prepared business opportunity presentations for mobile operators and potential clients.• Maintained relationships with business clients and Telco operators.• Managed daily email communications with foreign partners and mobile operators.• Planned, presented, implemented, and tracked new service media.• Directed the Customer Care department and guided executives.• Involved in business development, channel management, and corporate marketing support.• Collaborated with senior management on product priorities.• Managed product development, focusing on communication, Telco services, estimating, scheduling, and tracking.• Supervised a team of six staff members. Show less

• Managed daily customer issues on internet connectivity and served as the first-level contact for end customers and corporate clients.• Interacted with customers, third-party project managers, tech leads, network contacts, escalation contacts, and various levels of customer and internal management.• Collaborated with marketing staff to create marketing and sales materials, as well as develop launch strategies and marketing communications plans.• Handled all technical and… Show more • Managed daily customer issues on internet connectivity and served as the first-level contact for end customers and corporate clients.• Interacted with customers, third-party project managers, tech leads, network contacts, escalation contacts, and various levels of customer and internal management.• Collaborated with marketing staff to create marketing and sales materials, as well as develop launch strategies and marketing communications plans.• Handled all technical and administrative customer requests daily, both by phone and email, and guided customers in better using services.• Performed company operational duties and responsibilities as required. Show less