Led a multi-disciplinary team responsible for maintaining several software applications. Oversaw team activities, ensuring timely updates, troubleshooting issues, and managing systems efficiently. Facilitated collaboration across departments to solve technical challenges, improve workflows, and reduce downtime. Aligned the team’s efforts with organizational goals, ensuring applications ran smoothly and met user expectations and compliance standards. Strong leadership and focus on process improvements boosted team productivity and adaptability, resulting in the successful management and upkeep of essential software systems in a dynamic, fast-paced environment.

Developed and managed comprehensive Hiring Management Systems for multiple clients, incorporating career hosting, requisition management, candidate sourcing, screening and ranking, applicant tracking, interview scheduling, and detailed reporting functionalities.

Designed, developed, and managed a specialized business management system for the Printing, Direct Mail, and Fulfillment industry. This system streamlined core business functions such as job tracking, workflow automation, inventory control, and scheduling. It improved operational efficiency by automating manual tasks, reducing errors, and enhancing collaboration across departments. The platform also offered robust client management tools, covering order processing, billing, and real-time reporting. With scalability and customization options, the system adapted to the evolving needs of businesses, ultimately driving better productivity, resource allocation, and profitability while improving overall customer satisfaction within the industry.

Analyzed, designed, and built a new claims processing system for Genworth Financial, ensuring efficient and streamlined workflows. Led enhancements to the existing claims system, regularly deploying new releases to users via SMS push for seamless updates. Provided ongoing support for the Calypso Claims system, addressing helpdesk tickets and delivering prompt resolutions to maintain operational stability.Integrate a rule-based invoice pattern recognition decision engine, enabling automated and accurate invoice processing. This engine integrated with the claims system’s workflows to facilitate timely, touch-free payments, reducing manual intervention and improving payment accuracy. The new system and enhancements resulted in improved efficiency, reduced processing times, and enhanced user experience across the claims lifecycle.