Been a part of TATA group since 2019, Playing a role of research, Coordination, Analysis for fresh and reissue tickets of Travelport product.

 Making reservation and Sales for International and Domestic sectors for Inbound and Outbound passengers for Ex India and Ex UK. Having knowledge of International Fares, Routings and Fare Conditions. Handle baggage, check in and airport queries Working on Reservation System :- WORLD SPAN , AMADEUS & SABRE Assist customer in Reissue, Revalidation, and Name change. Booking STPC for passengers having long-halt flights. New booking, Amendment, Re-routing, Cancellations and refund. Updating Special Service Request (SSR’s) for passenger’s requesting Wheelchair, Meals etc. Action on Customer Support & Complaints Emails.  Handling schedule change activities for multiple airlines.  Handling floor and taking escalation calls. Closing sales report on daily basis for payment done through offline booking. Supervising a team of more than ten staff. Assigning e-mail to night staff on daily basis. Managing huge call flow and staff availability in peak season.