Zahir Mustafa Email & Phone Number

Dubai, United Arab Emirates

• Specialized in providing Information Technology and Communication solutions to clients across African countries.• Vast experience in diverse markets, gaining exposure to various cultures, business practices, and technological needs.• Deep understanding of different technologies and communication systems required to support businesses across different regions.• Valuable asset for organizations seeking to expand their operations.• Formulated and executed overseas order plans and sales strategies, ensuring the achievement of annual sales targets. This involved leading breakthroughs with overseas regional customers, maintaining strong customer relationships, and organizing customer activities.

Dubai, United Arab Emirates

Managed Generators System Sales & Services across UAE and Africa for Yanmar Industrial Engine, surpassing revenue targets. Expanded customer network, prepared tender docs, identified sales opportunities, and ensured seamless internal and customer approval processes. Achieved 25% revenue growth, enhanced customer satisfaction by 25%, and aligned strategic sales plans, fostering mentorship and skill development for the team. Managed Generator Power System Sales & Services across UAE and Africa for Yanmar Industrial Engines, exceeding revenue targets. Prepared tender documents for public tenders and non-profit organizations. Identified sales opportunities and ensured seamless internal and customer approval processes. Achieved 25% revenue growth and enhanced customer satisfaction by 25%. Mentorship to the sales team, emphasizing the utilization of personnel sales skills, win-win strategy, Value Proposal Selling, and Solution/Outcome Selling methodologies. Internal business process approval, also follow up with the customer Approval process. Enhance Customer Satisfaction with superior service. Maintained strong relationships with our suppliers by addressing technical issues and negotiating pricing. Collaborated with vendors on significant projects and tenders to secure their support, both technically and financially.

Khartoum Sudan

A company with 200-member team was led, resulting in a 20% increase in productivity, while comprehensive VCE Business Plans for Sudan were executed, ensuring revenue targets were met through adept sales support and customer management. Sales teams were guided, resulting in a 20% growth in profit through quality control and strategic personnel management. Market expansion was driven, strong partnerships were cultivated, and cross-functional efforts were directed to enhance spare parts businesses, resulting in increased sales and the delivery of exceptional service. Successfully executed the Volvo Construction Equipment Business Plan, covering sales, after-sales, services, and spare parts, for the Sudan region. Cultivated strong partnerships with Volvo Construction Equipment and directed cross-functional efforts. Consistently met P&L revenue targets, supporting sales and application teams. Achieved over 20% increase in profits through quality control mechanisms. Collaborated with regional after-sales teams to expand spare parts and consumables businesses and ensure exceptional customer service Expanded market reach through demonstration units. Established a strong partnership with VCE, providing valuable customer feedback. Engaged with clients to influence decision-makers and increase sales. Offered guidance and mentorship to the sales team, emphasizing the utilization of personnel sales skills, win-win strategy, Value Proposal Selling, and Solution/Outcome Selling methodologies.

# Managed a number of customer support representatives to provide efficient and effective solutions to customer queries and concerns, resulting in increased customer satisfaction.# Developed and implemented customer support policies and procedures to ensure consistent and high-quality customer service standards.# Monitored customer support metrics and KPIs to identify areas for improvement and implement strategies to increase efficiency and effectiveness.# Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely resolution and minimizing customer escalations.# Conducted training sessions for customer support representatives to improve their product knowledge and communication skills.# Maintained a customer-focused approach to all aspects of the business, ensuring that customer needs were met and exceeded.# Managed relationships with key clients, ensuring customer retention and growth opportunities.# Stayed up-to-date with industry trends and developments to provide innovative and effective customer support solutions.

Master Of Science (M.Sc.), Telecommunications Engineering

Activities and Societies: NSBE

Bachelor'S Degree, Electrical, Electronics And Communications Engineering

Activities and Societies: Old Omdurman family, French Language Unit , Advance Electric society, Engineering Day

Bachelor'S Degree, Electrical And Electronics Engineering