Zahir Poonawala - Ms, Pmp®, Safe® Popm Email & Phone Number

Conroe, Tx, Us

Houston, Texas, United States

• Managed non-bulk land logistics and terminals solutions, ensuring operational processes quality and timely issue resolution.• Acted as an escalation point for operations, supporting internal stakeholders and partners with end-to-end process understanding.• Vendor management including negotiating contracts, monitoring performance, and mitigating risks.

Houston, Texas, United States

United States

Houston, Texas, United States

Led end-to-end efforts to implement projects impacting member experiences including the opening of new locations, serving members via multiple channels such as Video Tellers. Served as the Product Owner, Product Manager, Scrum Master and Agile Coach for the Retail TeamHired as a Digital Project Manager, and promoted to Product Owner & Product Manager after 3 months.Responsibilities:✅ Develop impactful and memorable experiences for Wellby Team Members and push for innovative solutions! ✅ Create and maintain the solution vision, roadmap, risks log, and PI Objectives.✅ Maintain backlog of work in Azure Boards. ✅ Lead teams across an Agile Release Train (ART) in the design and implementation of retail projects leading to excellent customer experience.✅ FIll in as the Scrum Master when needed✅ Work with multiple stakeholders and report goals and status updates to various executives

Houston, Texas Area

*Contract Position*As a Project Lead, I played a key role in the implementation of a SaaS tool at 5 sites and 17 projects. I assisted in gathering information , hosting workflow sessions, creating and delivering training, supporting all sites post-implementation and managing a relationship with the vendor.Responsibilities: ✅ Analyzed and prioritized business requirements to create Tableau dashboards in collaboration with a developer which saved 18% of 20 site leads’ reporting time✅ Cultivated an ongoing relationship with the vendor resulting in quicker issue resolution✅ Translated business user concepts and ideas into comprehensive requirements and design documents✅ Engaged stakeholders to ensure that expectations were managed and that project goals were aligned with evolving business needs and strategies✅ Created training content. Conducted formal and informal training sessions with over 100 business and technical end users and answered or facilitated the answers to user questions✅ Served as an SME and guided customers on best practices and guidelines on utilizing the tool to increase efficiency✅ Resolved issues at their root cause or escalated in an extremely efficient manner✅ Liaised with network administrators, systems analysts, and vendors to assist in resolving problems

Houston, Texas, United States

*Role at DXC Technology (Spun Merge from Hewlett-Packard Enterprise)*Consultant to Hewlett Packard Enterprise, Micro Focus, and U.S. Public Sector. Responsibilities: ✅ Managed a $1.2M project that trimmed customer costs by $7.3M over the course of 5 years byconsolidating systems from 12 acquired organizations✅ Collaborated with senior executives, customers and managers to understand business needs and manage cross-team impact✅ Engaged stakeholders to provide project timeline, scope, requirements and status reporting✅ Monitored and instructed test resources on strategy, methodologies, test plans as well as assist with test execution defect tracking and triage activities✅ Directed a 8 person team to install and setup 3 new instances of Informatica using the full SoftwareDevelopment Life Cycle (SDLC)✅ Coordinated discussions and created plans with respect to Data Migration and Integration efforts✅ Extensively used Team Foundation Server (TFS) for requirements and project management, source code management, testing, and release management capabilities✅ Consumed Lean Tools, including Kanban, to reduce idle time and deliver efficiently✅ Customized Microsoft SharePoint for sharing and seamless collaboration with over 150 people✅ Ensured compliance with U.S. Public Sector data according to regulations✅ Provided bi-weekly dashboard updates to senior management and stakeholders

Houston, Texas, United States

*Role at Hewlett-Packard Enterprise (Split from HP)*Responsibilities:✅ Executed the Informatica Shared Services infrastructure projects that impacted 99 applications to augment server capabilities, and address database and networking needs✅ 100% of infrastructure projects were completed on time and achieved intended outcomes✅ Performed weekly portfolio review with senior management and provided updates to stakeholders✅ Managed project quality and risk plans to ensure all risks were identified with mitigation plans✅ Served as an Agile Coach / Scrum Master and enabled improvement in overall team efficiency by identifying and tracking hidden tasks resulting in increased customer satisfaction

Houston, Texas Area

Responsibilities: ✅ Increased indirect revenue by $135M in 2015 from a Customer Experience Data Analytics project✅ Orchestrated the effort to move a draft Project Charter to an official one✅ Spearheaded the design of the end to end solution layout for the product with a $500k project budget✅ Minimized quality managers’ time exposure resulting in cost savings of $625,000 annually

Houston, Texas Area

Responsibilities: ✅ Set standards, developed models to support individual applications, and ensured those models were consistent within the overall Enterprise Data Model✅ Developed a data model used to create dashboards and reports to be utilized by senior executives to identify strategic opportunities for clients that account for over 65% of the printer group revenue✅ Led discussions with internal clients regarding the use of data, and contributed toward proper architecture, including a single system of record

Dallas/Fort Worth Area

I formed IT Precise, a one-person company, out of college to help small businesses with their web design and online marketing needs. After spending a year successfully helping a dozen small business increase their revenue, I realized that I work best in teams. This realization close the company and move on.Responsibilities: ✅ Created twelve websites and marketing campaigns for various companies which increased average direct revenues by $25k per year✅ Researched and created a business strategy including a marketing plan and customer care system✅ Effectively utilized marketing strategies to upsell services✅ Educated clients about best web practices and made suggestions relevant to their client base

Master Of Sciences, Information Technology And Management

Activities and Societies: SAP Users' Group, Dean's Council

Bachelor, Business Administration, Cumulative G.P.A: 3.80, Major G.P.A: 3.97, Magna Cum Laude, Graduated Top 10%

Activities and Societies: SAP Users' Group, Dean's Council, AITP, Golden Key International Honor Society, Tau Sigma National Honor Society

Education record

Activities and Societies: Society of Human Resource Management, Dean’s Council, The Finance Association