Queen Deinde-Smith Email & Phone Number

Atlanta, Ga, Us

Newton, Massachusetts, Us

I am a Human Resources Information Systems (HRIS) Analyst with a proven track record of delivering impactful insights and data-driven strategies. In my current role at Bright Horizons, where I work as a fully remote employee, I specialize in creating comprehensive people metrics reports and PowerPoints for HR and senior leaders. My focus lies in identifying key trends within people data, conducting in-depth turnover analyses, and developing reports on diversity and inclusion. I've also played a pivotal role in creating daily occupancy rate analyses for specific office locations and have been actively involved in data validation and testing during Open Enrollment in Workday. Additionally, I've contributed to the organization's success by developing a performance measurement scorecard for the HR Service Center team using MS Excel and PowerBI. My commitment to data integrity and system efficiency is further evident in my work on requirements documents, including data cleanup for outdated custom reports in Workday, and my thorough analysis of employee engagement survey results, particularly emphasizing the sense of belonging for diverse employees within the organization.

Milwaukee, Wisconsin, Us

I served as a Technology Program Analyst at Fiserv, Inc, where I excelled in conducting data cleaning initiatives for infrastructure data in ServiceNow and contributing to effective Identity & Access Management. My role also involved merging and refreshing vulnerability data from multiple sources using Microsoft Access, Excel, SharePoint, and PowerBI, ensuring data accuracy and security.

Milwaukee, Wisconsin, Us

As a Procurement Operations Analyst at Fiserv, Inc, I successfully transitioned from a contract position to a full-time employee. In this capacity, I took charge of process improvement initiatives, enhancing reporting efficiency through MS Excel, help desk support, and training. My efforts in identifying, researching, and resolving system issues related to user access, purchase order submission, invoice processing, and ad hoc reporting significantly benefited internal stakeholders and suppliers.

Atlanta, Ga, Us

I served as a Consumer Insights Intern at The Arthritis Foundation, where I conducted post-event survey analysis using Qualtrics, Microsoft Excel, and PowerPoint.

Kennesaw, Georgia, Us

As a Student Assistant, I contributed my skills to two pivotal departments: the Office of Strategic Communications & Marketing and the Science & Math Academic Resources & Tutoring (SMART) Center. In this dynamic role, I seamlessly managed administrative responsibilities, including warmly greeting visitors, efficiently transferring phone calls, and handling essential tasks such as making copies. My impact extended to enhancing the online presence of the SMART Center, where I took charge of updating and implementing engaging content on the Facebook and Twitter platforms on a weekly basis. This multifaceted experience honed my organizational and communication skills, showcasing my ability to thrive in diverse work environments while contributing to the success of both departments.

Kennesaw, Georgia, Us

At the Student-Athlete Success Services (SASS) tutoring center, I played a key role as a tutor, specializing in General Chemistry, Financial Accounting, and English. Leveraging my robust verbal communication, interpersonal, and critical thinking skills, I adeptly conveyed complex concepts to the students I tutored. Beyond subject proficiency, I actively contributed to the holistic development of student-athletes by providing guidance on organizational strategies and fostering improved study habits. This experience allowed me to create a supportive learning environment, where I not only facilitated academic understanding but also encouraged the personal and academic growth of the individuals I mentored.

Atlanta, Ga, Us

As a Marketing Intern at Urjanet, I contributed to targeted marketing strategies through in-depth research on customer personas and authored informative blog posts on sustainability, identity verification, data security, and waste management.